Airbnb

Product Operations

• Mine operational data to surface root causes, not just symptoms, and translate findings into business recommendations that shape product and policy priorities
• Own the narrative for weekly business reviews (WBRs): explain why metrics moved, surface root causes, and drive accountability for follow-through
• Partner with Product and Engineering to influence roadmaps, represent operational realities in planning cycles, and hold teams accountable to ops readiness
• Monitor queue health, SLA adherence, and decision accuracy; escalate systemic risks before they compound
• Detect, triage, and coordinate resolution of operational breakages (bugs, routing issues, workflow failures) across cross-functional stakeholders — then own the RCA and ensure fixes stick
• Distill agent and frontline feedback into structured insights that close the loop between what's happening on the ground and what gets built

Product Operations Lead

Product Manager

• Develop and maintain a product vision, strategy, and roadmap.
• Synthesize feedback and translate it into compelling product features.
• Craft the product narrative for internal teams and leadership, and the public-facing messaging that brings features to market.
• Define pilot goals with clearly measurable objectives and key results.
• Build alignment across product teams, cross-functional partners, and leadership.
• Develop expertise through user research, marketplace data, and competitive analysis.
• Execute with speed and quality to ship features, learn and iterate, delivering impact.
• Make prioritization decisions in the best interests of our users, ensuring every part of the trip makes the other parts stronger.
• Foster open communication and curiosity

Growth Marketing

• Drive Full-Funnel Strategy: Develop and execute a world-class global paid social and digital strategy, bridging upper-funnel brand engagement with lower-funnel performance to exceed growth goals for Airbnb Experiences and Services.
• Leverage Cutting-Edge Tech & AI: Stay at the forefront of AI and ad technologies. Continuously evaluate, test, and integrate new AI-driven tools, bidding algorithms, and ad best practices to maximize campaign efficiency and scale.
• Execute Data-Driven Campaigns: Flawlessly execute highly technical, growth-focused campaigns, managing complex audience segmentation, dynamic creative testing, and sophisticated budget/bidding strategies.
• Influence & Align Stakeholders: Act as a strategic partner and deeply influence key stakeholders across Product, Engineering, Data Science, Analytics, Brand, and Creative to set and exceed aggressive growth targets.
• Optimize & Experiment: Maintain a rigorously analytical approach through continual optimization; utilize a strong background in experiment design (A/B and multivariate testing) and evaluation to exceed company goals.
• Collaborate on MarTech Innovation: Partner with technical and engineering teams to develop innovative features that optimize global media planning, including integrating with product teams to enhance merchandising capabilities.
• Own the channel end-to-end, managing tracking, measurement, attribution, optimization, and automation across both web and apps.
• Champion Creative Excellence: Lead end-to-end creative brief development and execution, collaborating closely with program management to ensure high-quality, high-performing creative assets.

Growth Marketing Lead, Display

Full-stack Engineer

• Collaboration with the Client Engineering, Product Management, and Design teams to align on product requirements.
• Driving the scoping, technical requirements, design, implementation, and operation of new functionality.
• Building high-quality, re-usable backend components.
• Supporting other engineers in the team or in related teams.

Software Engineer – Guest & Host Listing

• Build deep expertise on Airbnb in your market/region through user research, marketplace data, and an understanding of the competitive landscape and be capable of synthesizing in a cohort product story input from multiple stakeholders and sources.
• Work with other functional leaders in your market/region to articulate the product vision, strategy, and roadmap for Airbnb products and new businesses.
• Implement best-in-class product development and management practices.
• Maintain and articulate a product feature and roadmap prioritization plan in collaboration with local teams.
• Advocate for and execute new products that deliver impact for our business and users.
• Communicate concisely and influence outcomes across all levels of the company, including country and regional executive teams.
• Drive alignment across product teams (Technology, Design) and key cross-functional partners (Business, Supply, FP&A, Marketing, Global Operations, Customer Support, Trust, etc.) to ensure initiatives are prioritized for wider roll-out or piloted to test and learn.
• Define goals and success with clearly measurable objectives and key results for your area.
• Build and seamlessly integrate partnerships in your country/region that expand existing businesses and build new ones.
• Navigate regulatory and government requirements in partnership with Policy/Comms and regions/markets.
• Craft the product narrative and marketing strategies that communicate the benefits and features of our products both internally and externally in collaboration with comms and other cross functional partners.
• Develop and deliver engaging product demos to press, showcasing key features and functionalities.

Product Manager – EMEA

• Partner with infra and product teams to deeply understand use case requirements and define the technical vision for the Knowledge Graph.
• Design, build, and scale the end-to-end (E2E) Travel Graph infrastructure, prioritizing a robust and easy-to-use platform for all consumers and producers of graph data.
• Lead the large-scale data onboarding strategy, focusing on a user-friendly experience for ingesting diverse data sources (1st and 3rd party data, derived signals) via both batch and Near Real-Time (NRT) pipelines.
• Ensure seamless, high-performance integration of the Knowledge Graph with a variety of downstream systems, including Search, Machine Learning, and Analytics.
• Debug complex production issues and continuously improve system reliability, observability, and performance.

Senior Software Engineer, Knowledge Graph

Backend Engineer

• Develop an actionable technical strategy from our ambitious vision to drive infrastructure and code from a semantic model of the business
• Improve and expand our detection systems to find more complex issues and integrate human-in-the-loop workflows for subject matter expert guidance
• Architect and develop systems that autonomously orchestrate infrastructure and code changes based on findings from our detection platforms
• Partner closely with Machine Learning, Data Engineering, and Product teams to ensure deep integration in the product space, not just a siloed project.
• Identify areas for improvement, champion the adoption of best practices in engineering architecture, perform technical design reviews, and enhance our software engineers across team boundaries.
• Research the latest innovations in semantic modeling and AI-driven infrastructure, actively sharing these insights to act as a thought leader within Airbnb’s engineering organization.

Staff Backend Engineer, Core Entities Data Foundation

General Counsel

• Providing legal guidance to internal stakeholders on insurance regulatory requirements related to Airbnb’s user facing products and services, corporate programs and new products as the opportunity arises.
• Drafting and negotiating commercial contracts, insurance and reinsurance policies necessary to support the operations of Airbnb’s insurance programs.
• Providing legal guidance to design, content, marketing and UX teams related to travel insurance and other insurance products and services.
• Staying up-to-date and helping keep the team advised on insurance, advertising, and consumer protection laws.
• Providing legal support for claims and related processes.
• Draft and provide legal guidance on insurance related legislation.
• Responding to regulatory inquiries and managing regulatory outreach.
• Acting as a subject matter expert in the legal department on insurance related issues as they relate to other Airbnb products, services and commercial agreements.

Counsel, Insurance

Marketing

• Develop integrated marketing plans, partnering with the business, product marketing, brand marketing, performance marketing, host community and comms teams to introduce new products to our audiences. Operate as a cross-functional leader and individual contributor.
• Develop creative briefs across a range of marketing needs including product naming, launch assets, landing pages, social content and more.
• Partner with creative leadership to drive development of our communications, including but not limited to: visual identity, naming, event marketing, social assets, landing pages, emails, in-product marketing, press assets and more.
• Lead the definition of the end-to-end consumer journey, partnering with other marketers, product and design.
• Lead highly visible workstreams and develop executive-level presentations on a regular basis. Must be proficient in Keynote and Figma.
• Monitor and optimize marketing performance based on key metrics and leading performance indicators

Marketing Lead

Product Specialist

• Lead, mentor, and develop a high-performing team, providing regular feedback, coaching, and performance evaluations.
• Foster a collaborative and supportive team environment that encourages growth, knowledge sharing, and innovation.
• Oversee workload management, resource allocation, and project prioritization for the team.
• Develop and implement key performance indicators (KPIs) to measure team effectiveness and impact.
• Collaborate with cross-functional leaders to align with broader company goals and objectives.
• Analyze quantitative and qualitative data across the end-to-end customer journey to drive business decisions.
• Identifying customer issues and understanding the what as well as investigating the why.
• Leverage LLMs/generative AI tools to enhance the effectiveness of the team.
• Develop strong working relationships and collaborative partnerships with the various internal teams such as Product, Operations, Engineering, Training, Knowledge Management, Incident Management, Business Process Improvement, Partner Management, Finance, Research, and others.
• This is a global program, which means this role will be working with people from many different time zones and requires flexibility in the hours they’re available to take meetings.
• Stay up-to-date with the latest industry trends and advancements in quantitative and qualitative data analysis techniques.

Senior Manager, Product Specialist Program

• Orchestrate and influence multiple technical tracks on the team from the core query engine and performance infrastructure to API ergonomics and reliability tooling, ensuring they interlock into a coherent, world-class developer platform.
• Champion the evolution of Viaduct’s global GraphQL schema: guide the multi-partner steering committee, strengthen governance processes, and drive a long-term vision that scales with Airbnb’s growing product surface and data-as-a-service strategy.
• Act as a multiplier for senior talent on the team: mentor teammates, cultivate technical leadership across Viaduct sub-teams, and foster an environment where every engineer can drive impactful initiatives.
• Serve as a key technical voice partnering with product, infrastructure, and leadership stakeholders to align Viaduct’s roadmap with Airbnb’s strategic objectives.
• Shape how hundreds of engineers and external open-source adopters build, ship, and operate GraphQL services by advancing Viaduct Modern and defining the next wave of capabilities.

Senior Staff Backend Software Engineer, GraphQL

Engineering Manager

• Ramp up on the team’s technology, product, and business goals, including hands-on work to develop a deep technical understanding.
• Lead, mentor, and grow a high-performing engineering team in a fast-paced environment.
• Foster a team culture that emphasizes product thinking, technical depth, and customer-centric problem solving.
• Drive and partner closely with teams across CSE to understand business cases and deliver intuitive, scalable routing and data solutions.
• Set clear priorities and strategic direction in collaboration with cross functional partners.
• Improve team processes to strengthen collaboration and ways of working, execution efficiency, and delivery quality.
• Lead complex, cross-functional projects that align with business goals and deliver measurable impact.
• Collaborate with other senior leaders and peers to define and drive long-term technical strategy and architecture that enables the company’s future vision.
• Collaborate with and influence cross-functional partners to design and deliver high-quality products.
• Lead team technical initiatives, and work cross-functionally to identify opportunities for business impact, refine, and prioritize requirements for engineering systems.
• Lead conversations that align technical efforts with business outcomes and product priorities.
• Nurture a culture of technical quality and engineering excellence from design, through code review, to production.
• Enable and empower ICs to grow their impact beyond individual contributions, creating opportunities for them to lead technical initiatives that span across platforms and organizations.
• Retain, grow and hire a team of high-performing engineers. Build a strong and diverse team capable of turning ambitious product visions into a polished reality.

Engineering Manager, Community Support Engineering – Routing and Data

• Partner daily with channel experts (Paid Social & Display, Search/SEO, Lifecycle, Affiliates) to unlock full-funnel growth.
• Work shoulder-to-shoulder with Business, Product, Supply, Analytics, Brand, and Finance to translate strategy into measurable impact.
• Lead regular stand-ups with channel leads to review performance and reprioritize growth levers.
• Deep-dive growth marketing trends; using insights to influence business, product, supply and other xfn partners.
• Craft data-backed recommendations for budget shifts or incremental investment based on ROAS and payback.

Growth Marketing Lead, Integrated Marketing

Program Manager

• Lead strategic tech wide programs and initiatives that drive operational excellence and efficiency across the organization
• Own end-to-end program delivery—from planning and scoping through execution and impact measurement
• Partner with leadership and cross-functional teams to ensure seamless execution of complex, multi-stakeholder initiatives
• Drive alignment across teams to ensure coordinated effort toward shared goals
• Facilitate regular and ad hoc leadership meetings, synthesizing discussions into clear action items, ownership, and timelines
• Communicate program strategy, progress, and impact to stakeholders at all levels—from executives to individual contributors
• Provide regular updates, solicit feedback, and proactively address blockers to maintain momentum
• Translate strategic objectives into clear, actionable plans that align teams and drive accountability.

Staff Program Manager

• Build and maintain a high-performance culture - you will be responsible for developing a team of TPMs, providing continual feedback, coaching and career growth for direct reports
• Help scale your team's impact by favoring automation and leveraging AI to minimize manual work, setting realistic goals and expectations with stakeholders, and up-leveling TPM skills
• Through yourself, your TPM manager peers or through the TPMs identify and drive process improvements which are needed to either improve the quality of engineering deliverables, or allow for more efficient tracking of engineering deliverables within the product lifecycle.
• Work with Design, Finance, Operations and PMO Manager peers to identify opportunities to improve collaboration between Engineering/TPM and those functions.
• Spearhead and oversee process improvements until fully adopted.
• Act as the communication lead for the G&H Tech engineering community for the delivery of features for one of our bi-annual product releases. This involves close collaboration with PMO, Design, QA release leaders on communicating program level updates as well as identifying and running down program level risks and areas of ambiguity.
• Collaborate with TPM Manager peers and Design, PMO and Finance peers to create alignment on strategies and roadmaps, and ensure effective prioritization / trade-offs against overall strategy and organizational constraints
• Provide executional guidance and support for your team’s projects by helping simplify the technically complex, unblocking teams, identifying risks and opportunities
• Partner with your peers leading other TPM teams to strengthen the craft
• As needed, hands on management of large, complex, strategic programs