Agilent Technologies

Communications

• Develop and implement a comprehensive internal-communications strategy that aligns with the company’s mission, values, and growth goals.
• Develop and drive consistent employee messaging to inform, inspire, and motivate employees around the world.
• Collaboratively work with the Business and Organization Communications team to develop internal communications, ensuring clarity, consistency, and alignment with corporate objectives.
• Collaborate cross-functionally on communications projects and programs, including important business updates, quarterly results, as well as customer and employee stories.
• Develop targeted communication plans, ensuring clear, consistent messaging.
• Work cross-functionally with senior leaders to anticipate change impacts and tailor communications to meet the needs of internal audiences.
• Develop annual ESG communications, collaborating with relevant departments to accurately report on our sustainability, social responsibility, and governance initiatives to convey Agilent’s commitment to responsible and ethical practices.
• Develop crisis-communication strategy to ensure readiness for potential issues swiftly and effectively.

Employee Communications Director

Sales

• Responsible for driving Agilent Technologies' high-performance Mass Spectrometry (MS) systems and solutions into commercial, government and academic institutions in the Chicago area
• Work independently and in a team with Account Managers and Application Engineers
• Carry quota and be compensated for all high-performance LC/MS and GC/MS sales in the specified geography
• Create and develop MS opportunities as well as successful strategies and tactics to sell complex MS-based solutions
• Be part of an elite team of specialists driving Agilent's success in this competitive marketplace

Sales Specialist – Mass Spectrometry

Field Engineer

• Provides remote post-sales hardware and software technical support and services to external customers and/or internal field personnel
• Troubleshooting customers’ applications and delivering consulting and education services using phone, digital and e-Learning platforms
• Travel and visit customers as needed
• Leverage post-sales interactions with customers to probe and qualify further revenue opportunities as well as provide highly qualified leads to sales

Service Engineer

Account Manager

• Responsible for selling the full range of Agilent DGG products for health care diagnostic accounts
• Primary point of contact representing Agilent at assigned accounts
• Generate new opportunities through daily customer interaction at all levels
• Developing customer relationships and maintaining a high level of customer satisfaction
• Drive market share in DGG products
• Leading projects that require coordinating cross-functional organizations
• Leading of administrative tasks involving forecasting, working with the internal CRM-system, quoting, contracting and tenders

Account Manager – Healthcare Diagnostics

Support Engineer

• Provides remote post-sales technology support and technical services to external customers and/or internal field personnel utilizing remote diagnostic capabilities
• This includes reactive actions that result in a timely and cost effective problem resolution for customer and proactive preventive actions
• May support 3rd party products and occasionally visit customer site
• Leverages post sales interactions with customers to probe and qualify further revenue opportunities
• May book transactional sales opportunities and provides highly qualified leads to sales
• There could be up to 10% travel to customer sites performing technical work (repairs, installations, consulting) and attending internal Agilent training classes

Engineer – ICPMS, GCMS Technical Support

Customer Success Manager

• Act as the primary guide for customers across EMEA.
• Help them set up, understand, and fully adopt our digital software solutions.
• Create strong, positive relationships with clients.
• Identify what a customer needs to achieve and provide specific training and dashboard setups.
• Anticipate potential issues before they arise.
• Host engaging online training sessions and business reviews.
• Gather real-world feedback from clients to share with our product teams.
• Use data and health checks to track customer software usage.

Customer Success Manager – EMEA, Digital Lab Solutions

Risk

• Leads Portfolio Governance & PMO for Global Operations.
• Designs and maintains portfolio governance models, standards, and operating rhythms.
• Supports annual and quarterly strategy cycles.
• Provides executive-level execution oversight and insight, owning portfolio reporting, risk, and dependency management.
• Develops dashboards, scorecards, and executive summaries.

Global Project Portfolio Governance – PMO Leader

Analyst

• Perform advanced quantitative analysis on large freight and transportation data sets to identify cost-saving and optimization opportunities.
• Analyze and benchmark transportation carrier freight rates across multiple shipping modes (LTL, FTL, parcel, intermodal, ocean, air).
• Develop financial models and business cases to support carrier sourcing decisions, RFP events, and contract negotiations.
• Forecast, manage, and monitor freight budgets; proactively identify risks, cost drivers, and trends.
• Translate complex data into clear insights and executive-ready reporting to influence transportation strategy.
• Maintain and optimize SAP transportation routes, condition tables, and master data (e.g., PWeaver or equivalent).
• Leverage advanced Excel (Power Query, Pivot Tables, advanced formulas), Power BI, and other analytical tools to build dashboards and automated reporting solutions.
• Generate KPI reporting for freight spend, carrier performance, and network efficiency.
• Partner with Freight Audit & Pay to resolve complex data discrepancies and systemic issues.
• Lead and support cross-functional transportation optimization projects.
• Identify process gaps through data analysis and recommend scalable solutions.
• Maintain awareness of transportation market trends, cost structures, and capacity dynamics to proactively guide decision-making.

Freight Analyst

• Manage strategic, named accounts and execute growth plans across the Central Region.
• Identify and develop new business opportunities for service agreements, CrossLab digital solutions, and custom service offerings.
• Lead strategic selling efforts, including deal planning, competitive positioning, and account penetration across multi-level customer stakeholders.
• Build strong executive-level relationships to foster long-term partnerships and drive ongoing business growth.
• Proactively assess customer needs, positioning Agilent’s service value proposition to deliver financial, operational, and compliance benefits.
• Serve as a key contributor to regional strategy by collaborating with inside/outside sales, Service Delivery, CoPC, Credit/Collections, and other internal teams.
• Maintain high levels of customer satisfaction through continuous engagement and alignment with service delivery teams.
• Develop and refine lead-generation plans while managing a robust pipeline to achieve sales quotas and territory growth targets.
• Lead cross-functional initiatives and projects requiring coordination across multiple teams, functions, and business groups.
• Solve a broad range of customer and business challenges with creativity, independence, and sound judgment.

Central Territory Service Account Manager

Application Engineer

• 为安捷伦LCMS相关产品提供售前技术支持及样品分析服务
• 基于安捷伦LCMS相关产品,为满足客户需求和期望,开发应用方法和解决方案
• 深耕负责行业的复杂样品分析,如食品、制药、材料、科研等行业
• 理解客户面临的挑战,提供合适的解决方案,提升客户满意度
• 为销售团队提供技术支持,包括培训、解答技术和应用方面的问题等
• 在研讨会、讲座和会议中进行技术分享。

LCMS Pre-Sales Application Engineer

• Supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions
• Installing, configuring, and optimizing hardware, software, and networked systems at customer sites
• Diagnosing and resolving system and product performance issues
• Performing preventive and corrective maintenance and repairs
• Proactively identifying potential equipment issues to prevent unplanned customer downtime
• Advising customers on preventive maintenance strategies and system configurations that may impact performance
• Delivering fully integrated solutions, including peripherals, communications, operating systems, and application software
• Training other field engineers and customers on system operation and best practices
• Ensuring high levels of customer satisfaction through professional, timely, and effective support

Field Service Engineer – LC/LCMS

Procurement

• Accountable for managing and maintaining Service Providers and Service Contractors business relationships
• Conduct Service Supplier selection and negotiations to assure best Service Level Agreement and financial margin improvements
• Lead in negotiating and developing business relationships with Service Providers
• Analyze suppliers' performance and conduct regular suppliers' evaluation reviews
• Work closely with Regional and Country legal/compliance teams
• Ensure full legal compliance and alignment with Region, Sub Region or Country agreed strategy
• Manage service suppliers program processes, documentation, data, contracts & exhibits in assigned territory

Strategic Service Sourcing Manager

• Supporting customers through on-site activities such as installation, implementation, maintenance and repair of systems
• Diagnosing and resolving product performance problems
• Performing maintenance and repair services
• Advising customers on preventive maintenance

Field Service Engineer – LC, LCMS

• Manages a team of 30+ Application Scientists across APAC, including Southeast Asia, India, Korea, and Japan, supporting the CASA (Cell Analysis Sales & Application) and DGG (Diagnostics & Genomics Group) portfolios.
• This role is accountable for resolving the current disconnect between LSS and CASA/DGG application teams and eliminating regional silos across APAC to enable stronger end-to-end solution positioning, tighter alignment with sales organizations, and accelerated CASA/DGG business growth.
• Leads and optimizes a geographically dispersed team of application scientists, breaking down regional and portfolio silos to build strong cross-country and cross-portfolio collaboration.
• Drives effective business development during the pre-sales process through the provision of deep technical and workflow expertise, positioning Agilent solutions as an integrated end-to-end portfolio rather than standalone offerings.
• Partners closely with regional and country sales organizations to align application strategies with commercial priorities, directly supporting pipeline generation, competitor displacement, and deal closure.
• Owns the planning, development, deployment, and utilization of application resources, ensuring optimal coverage from opportunity qualification through deal closure across all APAC regions.
• Establishes strong collaboration between LSS, CASA, and DGG application teams to improve solution awareness, value articulation, and customer impact.
• Develops internal partnerships and external customer relationships to deeply understand customer workflows and unmet needs, recommend differentiated solutions, and provide structured feedback to influence future product and solution development.
• Supports the achievement of regional sales targets by improving application effectiveness, consistency, and scalability across countries.
• Stays current on and anticipates market, technology, and competitive trends within cell analysis, diagnostics, and genomics to continuously refine application and sales enablement strategies.

Cell Analysis Application Manager – Diagnostics, Genomics

• Responsible for selling Agilent Instrument and software products to end-user customers
• Promoting Agilent solutions consisting of Agilent analytical instruments, services, and software to contract testing laboratories, manufacturers, and research institutions engaged in environmental analysis or food analysis
• Using excellent technical acumen and business development skills to focus on acquiring new customers while helping to maintain and grow existing foundation
• Developing and implementing successful strategies and tactics to market advanced workflow solutions offered by Agilent
• Building new relationships on key accounts and gaining a better understanding of needs in an untapped market space
• Deepening ability to collaborate with local channel partners