Engineer
Agilent Technologies
full-time
Posted on:
Location Type: Office
Location: Wilmington • United States
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Salary
💰 $43 - $67 per hour
About the role
- Work alongside the Service Technician team to deliver the highest quality instrument repairs to customers
- Help to rollout new service offerings and constantly improve services already available
- Perform troubleshooting, repair, and testing of Agilent HPLC modules
- Provide insight and best practices balancing cost effectiveness without sacrificing top quality repair
- Monitor product line performance via metrics and make data-driven decisions
- Work with other teams in the event of escalations
- Update documentation including repair checklists, work instructions, or other supplemental documentation
Requirements
- 4+ years of experience in a similar position or experience as an end user
- Demonstrated expertise with Agilent HPLC modules and repair
- Extensive experience with troubleshooting and problem solving
- A Bachelors or master’s degree within the science field – e.g. chemistry, analytical chemistry biochemistry, biotechnology or similar
- Proficiency with Microsoft suite including Outlook, Excel, and PowerPoint
- Knowledge of Agilent LCMS systems preferred
Benefits
- Bonus
- Stock options
- Health insurance
- 401(k) matching
- Flexible work hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Agilent HPLC modulestroubleshootingrepairtestingdata-driven decision makingdocumentationrepair checklistswork instructionsproblem solvingcost effectiveness
Soft Skills
team collaborationcommunicationinsightbest practicesservice improvementcustomer serviceescalation managementorganizational skillsattention to detailadaptability