Agilent Technologies

Support Engineer

• Support clients with on-site installation, implementation, maintenance, and delivery of customer training on chromatography solutions
• Respond to customer needs by providing repair, installation, upgrade, and preventive maintenance activities
• Contact customers in a timely manner and schedule service efficiently
• Connect with manager and sales team to understand and meet customer needs and expectations
• Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures
• Complete administrative paperwork and computer reports promptly and accurately
• Provide feedback to the Product Specialists and manufacturing or OEM vendors concerning performance anomalies encountered
• Address customer requests for service and communicate proactively before, during and after service

Customer Support Engineers – Chromatography Solutions, LC-MS, GC-MS

Account Manager

• Responsible for selling a comprehensive portfolio of services
• Develop customer relationships and ensure customer satisfaction
• Maintain and further develop existing contracts
• Continuously monitor contract fulfillment
• Develop creative solutions to customer requirements
• Generate new business opportunities and identify sales prospects
• Collaborate with the local field service organization and other members of the service sales team

Junior Account Manager, Laboratory Services Sales, German-speaking

Field Engineer

• Support our customers with on-site installation, preventive maintenance, and repair of Agilent Chromatography systems
• Installs and optimizes hardware/software/network products and configurations at customer sites
• Diagnoses and resolves product performance problems
• Performs maintenance and repairs
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business
• Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and application software
• Train other field engineers and customers on the solutions

Field Service Engineer – LCMS

Scrum Master

• Leads IT project teams in providing IT solutions to complex, high-impact business problems
• Oversees the team of internal and external IT resources
• Recommends changes to improve the IT project management methodology
• Plans, coordinates, and prioritizes work projects and resources with minimal direction
• Trains or mentors others
• Demonstrates increasing thought leadership

Digital Customer Engagement Scrum Master

Product Manager

• The development and execution Strategic and Operational plans across your product portfolios
• Removing barriers for your team to ensure efficient and successful launch of New Product Introductions
• Maintain product roadmap integrity, timelines, and commitments to business results
• Collaborating with key stakeholders to identify and recognize growth opportunities
• Ensuring Market needs and trends are captured into the Services Division Strategic planning process
• Partner with Services Center of Excellence to expand team knowledge with practices in VoC, Product Marketing, Strategic Pricing, and Strategy.
• Partner across the Services Product Management team to ensure alignment in value propositions, messaging, and promotions to maximize our connection with customers

Director, Services Product Management

Affiliate Manager

• Lead change management for major organizational people transformations, including: Operating model and organizational design change
• Workforce and capability transformation
• Culture and ways‑of‑working shifts
• Develop and execute talent-focused change strategies and plans
• Own impact assessments, readiness diagnostics, and stakeholder mapping
• Partner with: HR leadership, HRBPs, HR Talent Management colleagues
• Executive sponsors
• Transformation, Strategy, Communication, and Program teams
• Design and deliver communication, engagement, and leader enablement plans
• Coach senior leaders and managers to act as effective change sponsors
• Track adoption, engagement, and behavioral change using defined metrics
• Identify resistance and implement targeted interventions to ensure successful implementation

Change Enablement Partner

Sales

• Generate and lead sales for assigned accounts, territories, or industries
• Promote and sell Agilent’s products and solutions to new and existing customers
• Develop and implement lead generation strategies
• Proactively understand customer needs, determine solutions, and build business opportunities
• Lead cross-functional projects, tackle problems, and develop strategies to achieve sales targets

Sales Specialist – Chromatography, Mass Spectrometry Workflow

• Develop and execute regional channel sales strategies in Latin America to drive sustainable growth through in‑country distributors.
• Own partner performance, including target setting, quota management, pipeline forecasting, execution discipline, and governance aligned with Agilent objectives.
• Build and maintain trusted, strategic relationships with channel partners, effectively representing Agilent to partners and advocating partner needs internally.
• Enable partners to sell end‑to‑end solutions (instruments, consumables, and services) through coordinated training, communications, product launches, and sales enablement.
• Collaborate cross‑functionally with Product Management, Marketing, Business Development, Finance, Service, and Support to deliver integrated go‑to‑market plans.
• Deploy global and regional marketing resources into tailored, country‑specific programs, campaigns, events, and webinars, ensuring local language relevance where needed.
• Monitor market dynamics, regulatory environments, customer needs, and application trends to identify opportunities, inform strategy, and support consultative sales engagements.
• Ensure partner compliance with Agilent’s Compliance and Ethics standards while providing effective deal support and account reviews.
• Manage the partner lifecycle by identifying market gaps, prospecting and onboarding new partners in underserved territories, and expanding customer coverage.
• Travel within the region to engage distributors, key customers, and industry events, strengthening field presence and navigating negotiations in economically uncertain environments.

Channel Partner Manager

Engineer

• Provide customers with post-sales technical and applications support on microplate reading, cell/tissue imaging, liquid handling, and automation products.
• Investigate and answer technical questions related to instrument hardware and software, as well as applications.
• Document customer interactions in support tickets.
• Follow up on and close out support cases regularly and in a timely manner.
• Comply to company processes, including complaint handling.
• Work closely with field and repair center teams.
• Provide customer feedback to internal departments such as marketing, product support, and sales.
• Support the development and implementation of plans to improve technical services, capabilities, and customer satisfaction.
• Occasionally travel to attend events such as internal Agilent training classes and customer service call shadowing.

Architect

• Design and own the end-to-end architecture for SharePoint-based training and enablement content platforms
• Define site structures, taxonomies, metadata models, permissions, and lifecycle management standards to support global content needs
• Ensure the platform supports scalability, usability, and consistent user experience across regions and teams
• Apply AI capabilities to improve how training content is created, curated, and consumed
• Partner with internal teams and vendors to integrate AI services with SharePoint and related content systems
• Establish and enforce governance frameworks for content creation, review, approval, versioning, and retirement
• Lead technical implementation and configuration of SharePoint sites, workflows, and integrations with adjacent systems
• Enable content owners, authors, and administrators through guidance, templates, and best practices for using the platform
• Monitor platform usage, content performance, and user feedback to identify improvement opportunities.

Advanced Technologies Architect

• Work alongside the Service Technician team to deliver the highest quality instrument repairs to customers
• Help to rollout new service offerings and constantly improve services already available
• Perform troubleshooting, repair, and testing of Agilent HPLC modules
• Provide insight and best practices balancing cost effectiveness without sacrificing top quality repair
• Monitor product line performance via metrics and make data-driven decisions
• Work with other teams in the event of escalations
• Update documentation including repair checklists, work instructions, or other supplemental documentation

Program Manager

• Responsible for designing, delivering, and continuously optimizing the onboarding experience for new hires within the commercial organization.
• Lead the design, development, and execution of a world-class onboarding experience for new sales hires in the direct and indirect channels.
• Collaborate closely with Sales Managers, Product Managers, Channel Partner Managers and subject matter experts to create and manage an onboarding program.
• Conduct needs analysis including needs assessment, learner analysis, and definition of learning objectives.
• Design a structured onboarding curriculum aligned with sales competencies, product knowledge, and role expectations.
• Own design, development, and implementation of the end-to-end onboarding journey, including pre-work, live training events, and follow-up reinforcement.
• Collect feedback and performance data to evaluate onboarding effectiveness.

Sales Onboarding Program Manager

Business Analyst

• Enable the Talent Management COE to deliver impactful outcomes by building robust talent intelligence tools and resources including analytics that support succession planning, leadership pipeline health, talent reviews, development strategy and more.
• Build and maintain dashboards, scorecards, and reports that clearly communicate trends and performance against key talent metrics – independently creating and designing for impact.
• Collaborate with Talent Acquisition, HR Business Partners, and other COEs to support cross-functional initiatives where talent data is critical (e.g., internal mobility, DEI, workforce planning).
• Proactively translate complex data into clear, actionable insights and recommendations for HR and business leaders.
• Support the development of enterprise-wide talent reporting frameworks, data governance, and standardization.
• Work closely with HR Shared Services and HR Digital teams to improve data quality, structure, and accessibility.
• Support effective delivery of COE projects, programs and initiatives leveraging technical & digital skills.

Talent Insights Analyst

Manager

• Manage a multi-disciplined software development team and projects through the development cycles
• Work closely with and lead the cross-functional team to develop testable software
• Establish project objectives including managing change to quality, cost, schedule, and features
• Complete real-time capacity planning and workload balancing to manage multiple projects
• Track project deliverables from initiation through delivery, ensuring quality and efficiency

R&D Software Manager

Analyst

• Develop market intelligence and financial insights to inform Agilent’s long‑term direction.
• Partner with enterprise strategy team, Group Strategy leaders, FP&A, and Segment Marketing.
• Emphasize financial analysis, ROI assessment, forecasting, and enhance analytical quality using AI tools.
• Identify emerging trends and evaluate competitive and market conditions.
• Collaborate with Finance and FP&A for assessments including ROI and cash conversion rates.
• Monitor macroeconomic, regulatory, and competitive trends to identify risks and growth opportunities.
• Mentor team members in research methodologies and financial modeling.

Customer Support Engineers – Chromatography Solutions, LC-MS, GC-MS

Junior Account Manager, Laboratory Services Sales, German-speaking

Field Service Engineer – LCMS

Digital Customer Engagement Scrum Master

Director, Services Product Management

Change Enablement Partner

Sales Specialist – Chromatography, Mass Spectrometry Workflow

Channel Partner Manager

Engineer

Advanced Technologies Architect

Engineer

Sales Onboarding Program Manager

Talent Insights Analyst

R&D Software Manager

Strategic Analyst