Field Service Engineer

Agilent Technologies

Field Service Engineer supporting Agilent’s Molecular Diagnostic and Liquid Handling systems in a variety of laboratory environments. Apply technical expertise and problem-solving skills for optimal performance and customer satisfaction.

Posted 7/30/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $29 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in the installation, maintenance, and repair of Agilent and third-party systems, with a strong focus on optimizing system performance and ensuring compliance with industry standards. Proficient in customer communication and training, with a solid foundation in electronics and analytical instrumentation.

Highest-signal resume keywords

Instrumentation MaintenanceTroubleshootingCustomer ServiceData Analysis Using ExcelRegulated Lab Environments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System InstallationSystem Configuration OptimizationPreventive MaintenanceEmergency RepairsPerformance TroubleshootingClinical InstrumentationAgilent Biopsy Tissue StainersDocumentation in SAPTraining on Equipment OperationQuality Systems Support

Soft Skills

Problem-SolvingProactive CommunicationCollaboration

Tools & Technologies

SAPExcel

Industry Keywords

ElectronicsChemistryBiochemistryBiotechnologyClinical InstrumentationAnalytical InstrumentationRegulated Environments

About the role

Key responsibilities & impact

Perform on-site installation, implementation, maintenance, and repair of Agilent and third-party systems
Optimize system configurations and troubleshoot performance issues
Deliver preventive maintenance, upgrades, and emergency repairs
Respond promptly to service requests and proactively communicate with customers throughout the service process
Advise customers on preventive maintenance and configuration best practices to ensure optimal performance
Collaborate with managers and sales teams to align service delivery with customer expectations
Maintain compliance with Agilent policies and uphold our reputation for exceptional customer service
Provide feedback to Product Specialists, manufacturing teams, and OEM vendors regarding performance anomalies
Document service activities, time, and expenses accurately in SAP and other systems
Train customers and fellow engineers on equipment operation and maintenance
Support complaint handling and quality systems as required

Requirements

What you’ll need

High school diploma, military training, associate degree, or relevant college coursework in electronics or a related field required
Bachelor’s or Master’s degree in Chemistry, Biochemistry, Biotechnology, or a related science field is a plus
4+ years of experience in a similar role or as an end user of clinical/analytical instrumentation in regulated lab environments
Hands-on experience with instrumentation maintenance, troubleshooting, and repair preferred
Familiarity with Agilent biopsy tissue stainers is a plus
Strong problem-solving skills
Proficient in computer systems; able to analyze data using Excel (pivot tables) and complete online training modules

Benefits

Comp & perks

Health insurance
Choice of company car or reimbursement for personal vehicle usage
Paid time off
Flexible work arrangements
Professional development opportunities
Bonuses
Stock options