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Customer Support Engineers – Chromatography Solutions, LC-MS, GC-MS
Agilent Technologies. Support clients with on-site installation, implementation, maintenance, and delivery of customer training on chromatography solutions .
About the role
Key responsibilities & impact- Support clients with on-site installation, implementation, maintenance, and delivery of customer training on chromatography solutions
- Respond to customer needs by providing repair, installation, upgrade, and preventive maintenance activities
- Contact customers in a timely manner and schedule service efficiently
- Connect with manager and sales team to understand and meet customer needs and expectations
- Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures
- Complete administrative paperwork and computer reports promptly and accurately
- Provide feedback to the Product Specialists and manufacturing or OEM vendors concerning performance anomalies encountered
- Address customer requests for service and communicate proactively before, during and after service
Requirements
What you’ll need- University degree in a Chemistry related topic (Analytical Chemistry, Biochemistry, Biotechnology, etc…)
- Hands-on experience with liquid chromatography solutions (GC/GC-MS or LC/LC-MS)
- Previous experience in Pharma would be a strong plus
- Full proficiency in both Danish and/or English
- A valid driving license
Benefits
Comp & perks- Permanent Contract
- Outstanding company culture
- Career development opportunities
- Company Car
- Company pension scheme
- Yearly company bonus
- Private health care
- Stock purchase plan
- Medical & life insurance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
chromatography solutionsliquid chromatographyGCGC-MSLCLC-MSrepairinstallationpreventive maintenancecustomer training
Soft Skills
customer servicecommunicationtime managementproblem-solvingteam collaborationfeedback provisionadministrative skillsproactive communicationorganizational skillsefficiency
Certifications
university degree in Chemistryvalid driving license