Engineer
Agilent Technologies
full-time
Posted on:
Location Type: Remote
Location: California • Vermont • United States
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Salary
💰 $34 - $57 per hour
About the role
- Provide customers with post-sales technical and applications support on microplate reading, cell/tissue imaging, liquid handling, and automation products.
- Investigate and answer technical questions related to instrument hardware and software, as well as applications.
- Document customer interactions in support tickets.
- Follow up on and close out support cases regularly and in a timely manner.
- Comply to company processes, including complaint handling.
- Work closely with field and repair center teams.
- Provide customer feedback to internal departments such as marketing, product support, and sales.
- Support the development and implementation of plans to improve technical services, capabilities, and customer satisfaction.
- Occasionally travel to attend events such as internal Agilent training classes and customer service call shadowing.
Requirements
- Bachelor's and/or Master's degree (or equivalent experience) in life sciences such as general biology, biochemistry, molecular and cellular biology, or related field required.
- 4 + years hands on experience with laboratory instrumentation.
- Strong communication skills both written and verbal.
- Ability to work with complex data analysis.
- Proficient with Microsoft software platforms.
- Previous customer-facing experience preferred.
Benefits
- Bonus eligibility
- Stock options
- Health insurance
- Paid time off
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
microplate readingcell imagingtissue imagingliquid handlingautomation productslaboratory instrumentationdata analysis
Soft Skills
communication skillscustomer serviceproblem-solvingteam collaborationcustomer feedback
Certifications
Bachelor's degreeMaster's degree