Agilent Technologies

Field Engineer

• Support customers with on-site installation, preventive maintenance, and repair of Agilent LC/LCMS systems.
• Install and optimize hardware/software/network products and configurations at customer sites.
• Diagnose and resolve product performance problems.
• Perform maintenance and repairs.
• Ensure customer satisfaction by advising customers on preventive maintenance and configurations.
• Proactively respond to potential equipment issues.

Field Service Engineer

Vice President

• Oversee a team of marketing and digital professionals to deliver exceptional digital experiences that drive business growth, customer engagement, and operational excellence
• Lead the organization responsible for building the digital roadmap and business cases to support a streamlined, integrated commercial technology stack
• Partner with the Chief Commercial Officer and Global Commercial Leadership Team to develop a vision and strategy for digitization of Agilent’s commercial processes
• Partner closely with key business leaders to understand business priorities and define an enterprise-wide approach to deliver solutions
• Define digital innovation priorities for internal commercial process optimization and customer experience
• Act as a thought leader and change agent for driving best in class digital business models into the wider commercial organization
• Partner with IT to build plans that optimize the use of technology, AI, data, and automation to drive strategy
• Stay informed on technology trends and continuously evolve the technology ecosystem
• Ensure successful execution of prioritized initiatives, highlight cross-functional dependencies, facilitate the reduction of roadblocks, and support day-to-day operations/improvement efforts
• Implement effective prioritization frameworks that align team efforts with strategic business objectives
• Develop talent through coaching, mentoring, and professional development opportunities

Associate Vice President, Digital Strategy – Innovation

Sales

• Drive the adoption of Agilent Mass Spectrometry systems and workflows
• Manage assigned accounts and regions while identifying strategic partners
• Represent Agilent at local technical shows and industry conferences
• Maintain deep knowledge of Agilent's product portfolio
• Build and nurture strong, long-term customer relationships
• Deliver seminars to educate and attract new customers
• Provide market and product feedback to R&D for improvement

Sales Specialist – Mass Spectrometry

Project Manager

• manage onboarding and deployment of SaaS solutions
• understand client business requirements and prepare for deployment
• oversee multiple projects and ensure timelines are met
• collaborate with internal teams and external clients
• maintain and improve implementation methodologies

SaaS Project Manager

• Serve as the primary sales leader for major Sydney-based strategic accounts
• Lead executive-level engagement, building strong relationships with key decision-makers and influencers located predominantly in Sydney
• Conduct regular business reviews, strategic planning sessions, and escalation management with customers
• Drive growth across strategic accounts by identifying expansion opportunities, cross-business collaboration, and solutions alignment
• Improve customer experience by ensuring rapid, localized responsiveness and proactive issue resolution
• Provide daily on-the-ground leadership to the Sydney sales team, ensuring stability following recent organizational changes
• Manage performance expectations, including oversight of performance-managed and part-time employees to restore team health
• Lead the strategic development of the Sydney market, identifying untapped opportunities in emerging industry clusters and regional headquarters
• Strengthen coordination with service, marketing, operations, and technical teams based in Sydney to ensure seamless customer delivery
• Ensure high service performance and customer satisfaction through proactive engagement and oversight
• Strengthen employee morale and retention by providing consistent leadership presence and support
• Represent the company as the senior commercial leader in Sydney, demonstrating commitment to the market and customers.

Total Account Sales Manager

• Support pharmaceutical customers across the León area, working in a variety of laboratory environments.
• Deliver on site installation, maintenance, application, software, and compliance services, as well as customer training, focused on Liquid Chromatography (LC) solutions for the Pharma industry.
• Install and optimize hardware/software/network products and configurations as well as implement analytical method workflow solutions at customer sites.
• Diagnose and resolve product and application method performance problems.
• Perform maintenance, compliance verification and hardware & software customer training delivery.
• Ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Address customer requests for service and communicate proactively before, during and after service.
• Collaborate with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
• May deliver internal technical trainings, seminars and workshops for field engineers.

Graduate Field Service Engineer

Program Manager

• Lead a team of Program Managers to success
• Collaborate with the Agilent Services Sales team to develop sales opportunities
• Design enterprise level support programs to meet customer needs
• Ensure implementation and ongoing success of support programs
• Resolve overall program/project plan, budget, structure, schedule, and staffing requirements
• Build and maintain relationships with clients

Program Management Team Manager

• Lead, or co-lead high impact global and regional projects and programs as per agreed milestones and budget, to deliver business results.
• Participate in projects or programs, providing subject matter (domain) expertise in the areas of: Sales, Customer Operations, Contact Center or Service / Service Delivery, and Data Management.
• Ensures alignment of business solutions with Commercial Strategic Technology roadmaps.
• Collaborate and partner with other stakeholder organizations within Agilent, such as: Commercial Operations functions, IT, Sales, Customer Operations, Service, Contact Center, Digital and Data Operations and Governance.
• Apply project management best practices, achieving deliverables and targets of assigned projects and initiatives.
• Engage various stakeholders to ensure alignment and oversight of solution designs, that are scalable, meeting business objectives, and complies with strategic business capability roadmap.
• Provide Tier 3 Support and point of contact to assigned set of tools and/or process areas, escalating issues to leadership team as needed.
• Partner with IT, be Global point of contact to ensure existing business capabilities are effective, continuously improved.

Program/Project Manager

Account Manager

• Responsible for driving sales of Agilent Technologies core Chromatography and Mass Spectrometry (CMS) solutions.
• Develop professional sales relationships with customers in various applied markets.
• Execute on a territory development plan to achieve sales growth.
• Collaborate with Agilent Product Specialists and Application Engineers.
• Maintain a high level of customer satisfaction.
• Proactively prospect for new customers and opportunities.
• Accurately forecast sales and drive the sales cycle.

Sales Account Manager, Chromatography – Mass Spectrometry

• Drive successful customer-facing project delivery by applying project management discipline.
• Own, manage, and drive multiple concurrent complex enterprise projects to successful completion.
• Establish and maintain high-quality project governance.
• Drive project onboarding and setup, including configuring project management tools and dashboards.
• Deliver clear and timely updates on expectations, progress, risks, and changes to stakeholders.
• Partner closely with internal teams to coordinate high-quality service delivery.
• Champion continuous improvement and refine methodologies.

Informatics Enterprise Services Project Manager

Affiliate Manager

• Deliver end-to-end recruitment services
• Build and maintain partnerships with hiring managers
• Share market and candidate insights
• Develop and maintain a network of candidates
• Utilize technology to identify and assess talent
• Collaborate with Talent Acquisition Director
• Implement tailored recruitment strategies
• Champion continuous improvement mindset

Senior TA Partner, Americas

Director

• Responsible for financial business management and fostering growth of Agilent’s service business
• Build partnerships with other support organizations to ensure profitable revenue growth
• Manage employees in Field Service Engineer and Service Tech job families to ensure successful implementation, installation, repair, calibration and support of customers’ products

Service Delivery Director

Business Development Rep

• Conducting market research to identify potential business opportunities, gaps, analyzing market trends, and assessing the competitive landscape
• Developing and implementing strategic plans to expand market share, increase revenue, and maximize the potential of the Agilent’s portfolio
• Building and maintaining strong relationships with key clients, understanding their needs, and providing customized solutions
• Identifying and negotiating strategic partnerships with other companies or organizations
• Creating persuasive, creative proposals and presentations that highlight the company's products or services
• Working closely with various internal teams to ensure alignment and successful execution of business development initiatives
• Tracking key performance indicators (KPIs), generating reports on solution effectiveness, and refining strategies based on performance data
• Establishing collaborative network with collaborators, Key Opinion Leaders in the region
• Leading cross-functional teams to execute market development initiatives and ensure alignment with business objectives

Pharma Business Development Manager

• Responsible for selling Agilent products to end-user customers
• Represents the company to the customer and the customer to the company in sales activities
• Responsible for generating existing and/or new sales for assigned named accounts or assigned geographic, territory, industry or accounts list, or for identifying and recruiting strategic partners to embed and/or resell company products
• Promotes and sells products and/or solutions to current or new customers/partners and informs customers of new product introductions
• Creates, monitors and revises lead generation plans
• Responsible for developing customers and maintaining their satisfaction
• Maintains positive ongoing long-term relationships with key customers
• May drive customer utilization of Agilent’s online sales

Consumable Sales

SDET

• Lead the shift from manual testing to automated testing across unit, integration, system, and security layers.
• Own and operate end-to-end test execution across all testing layers.
• Deploy AI-based tools to optimize test coverage and predict defects earlier.
• Partner with DevOps and Engineering leaders to embed automated quality gates in CI/CD pipelines.
• Lead and develop global QA and quality engineering teams.