Application Engineer

Agilent Technologies

Technical Support Engineer providing software support for Agilent applications. Responsible for troubleshooting and collaborating with teams to enhance user experience.

Posted 5/16/2026full-timeCalifornia • 🇺🇸 United StatesSeniorLead💰 $133,120 - $249,600 per yearWebsite

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Provide prompt and effective technical support to end-users experiencing software-related issues.
Analyze, troubleshoot, and diagnose software application issues, utilizing remote support tools to assist customers in problem-solving, aiming for swift and accurate problem resolution.
Collaborate in an efficient and timely manner with product support engineering and R&D teams (or other required stakeholders) as required on escalations to resolve complex technical issues, thereby resulting in optimal customer solutions.
Create and contribute detailed documentation to a working knowledge base for common issues and their resolutions.
Provide enhancement requests and defect reporting on recurring issues for continuous improvement of the software applications.
Gather and report customer feedback on software usability and issues, providing insights to improve the overall user experience.
May present information at conferences, seminars and e-seminars.

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Technology, Laboratory Technology, or related field, or equivalent years of direct relevant work experience.
8+ years proven experience in a technical support role for Agilent or similar software applications.
Familiarity with customer support tools, ticketing systems, and remote assistance software including the use of collaborative tools and various communication platforms.
Strong understanding of software and applications working in a distributed system architecture or a web environment.
Proficient in troubleshooting techniques and methodologies.
Excellent written/verbal communication skills and excellent time management/organizational skills.
Ability to work independently and collaboratively in a remote environment.
Customer-focused with a dedication to providing exceptional support.
Analytical mindset and good problem-solving skills.
Patience and empathy when dealing with end-users.
Adaptability to learn new technologies and software applications quickly.

Benefits

Comp & perks

Eligibility for bonus
Stock
Benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshooting techniquessoftware application analysisremote support toolsdistributed system architectureweb environmentdocumentation creationdefect reportingcustomer feedback analysisenhancement requeststechnical support

Soft Skills

written communicationverbal communicationtime managementorganizational skillsindependent workcollaborative workcustomer focusanalytical mindsetproblem-solving skillsempathy

Certifications

Bachelor's degree in Computer ScienceBachelor's degree in Information TechnologyBachelor's degree in Laboratory Technology