Advocate Aurora Health

Support Engineer

• Identifies, maps, measures, analyzes and improves clinical and business processes, problems and requirements for assigned application(s).
• Performs current and future workflow analysis and maps out critical business processes using industry standards and best practices.
• Develops test plans, tests cases, and test scripts to validate performance of clinical/business functions.
• Conducts effective unit, integration, and end-user acceptance testing through execution of the tests, tracking of problem reports and documenting all final outcomes.
• Facilitates clinical/business practice processes which result in successful software transitions and system utilization.
• Identifies and analyzes opportunities for application product development, optimization and technical improvements/changes that foster streamlined and integrated workflows.
• In collaboration with information technology, translates user requirements into functional design specifications and reviews with users to insure accuracy.
• Ensures accurate data maintenance and reviews the technological impact of business requirements.
• Develops and maintains process documentation including current workflows, requirements, functional specifications, installation instructions, product test procedures, user manuals, procedures and troubleshooting guidelines.
• Completes change and quality control documentation using department standards.
• Reviews data integrity and audits reports to identify/resolve potential issues, and analyzes opportunities for system process improvements and/or product development.
• Collaborates with information technology to implements changes.
• Performs data analysis to support data requirements and initiatives.
• Develops end user training/education modules, and delivers training on system capabilities/functionalities as appropriate to the product or application, and related systems.
• Assists users in using the full functionality of the application(s) and process flow.
• Evaluates training effectiveness, maintains and updates training curriculum as needed.
• Consults with providers, leadership, physicians, and other clinicians to identify problems and resolutions related to equipment, applications, and functionality.
• Provides input into project timelines.
• Ensures projects are completed successfully within deadlines.

Revenue Cycle Application Support Analyst

General

• Provide high-quality, patient-centered care through evidence-based practice and clinical expertise
• Collaborate with interdisciplinary teams and advocate for patient needs
• Uphold professional practice standards to promote optimal health outcomes
• Deliver safe, therapeutic care in accordance with established standards, policies, and procedures

Registered Nurse – OB/GYN Clinic

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter
• Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Patient Services Specialist

Technician

• Organizes and prepares exam rooms and work areas including: cleaning, stocking, ordering supplies, checking equipment, and putting away equipment
• Prepares patient for exam and assists physician
• Obtains and records ocular and medical history, medications, and chief complaint
• Documents and communicates accurate and timely information regarding the patient's condition
• Performs basic to complex diagnostic tests and visual screenings
• Assists the ophthalmologist with surgical procedures and post-operative care or treatment
• Performs medical eye photography functions as directed by the physician
• Assists patients with ordering and dispensing glasses and contact lenses

Optometric Ophthalmic Technician II

Recruitment

• Develops reporting solutions, analyzes recruiting data, and delivers actionable insights that support Talent Acquisition strategy and performance.
• Partners closely with TA leaders to transform data into meaningful dashboards, reports, and recommendations that drive informed decision-making.
• Designs and maintains Power BI dashboards, develops executive and operational reporting, identifies trends and opportunities within recruiting data, and communicates insights that influence business outcomes.
• Translates business needs into reporting solutions and provides analysis that improves understanding of recruiting performance, talent pipelines, sourcing effectiveness, and workforce trends.

Talent Acquisition Analytics Partner

• Engages in unit councils, professional governance, and quality initiatives to improve care processes and apply evidence-based practices
• Utilizes the nursing process to assess, plan, diagnose, implement, and evaluate nursing care, engaging patients and families through the continuum of care
• Monitors patient conditions, adjusts care plans, mobilizes resources, and collaborates with the care team to influence care outcomes
• Upholds and promotes a culture of safety
• Continuously evaluates patient, team, and unit outcomes, taking action as needed
• Administers medications, treatments, and therapies safely and according to clinical protocols and procedures
• Demonstrates effective communication, feedback, and conflict resolution, fostering team collaboration and appropriate delegation
• Pursues professional development, completes required education, and maintains certifications

Registered Nurse, Float

• Support CFM Residency Rural Track residents in Albemarle, NC as well as Sports Medicine Fellows in Concord, NC
• Coordination of daily schedules for residents/fellows
• Processing reimbursements and spend authorizations
• Assists with the design and development of recruitment material
• Assists Leadership with administrative duties
• Possesses an understanding of accreditation and hospital administration process

Residency Coordinator

Pharmacist

• Performs a variety of clerical, distributive, technical and data gathering duties in order to provide medications to patients and support pharmacists
• Develops competence in dispensing and delivery of medications
• Develops competence in preparing non-sterile products following USP, state, and federal recommendations
• Develops competence in entering medication orders in the computer system and/or processing medication requests via the computer system
• Develops competence in managing phone calls from customers and team members such as nurses, physicians or patients
• Complies with legal, regulatory, accreditation standards

Pharmacy Technician I – Discharge Medication Pharmacy

Executive Assistant

• Medical Assistants are vital part of the care team
• Welcoming faces and trusted support that help patients feel cared for
• Engage with patients from the moment they arrive
• Contribute to growing clinical career in a supportive environment

Medical Assistant

• Ensure implemented IT solutions are functioning at an optimal level and end-users’ needs are met
• Provides end-user support including training on new device capability, basic device operations, accessing network resources, and device security best practices
• Supports and follows established procedures for managing incidents and request tickets while adhering to SLA’s, documenting updates in incident/request with actions taken including client communication and closure with complete resolution documentation
• Analysis, configuration, installation, maintenance, upgrades and retirement of hardware and software which require 24/7 support
• Communicate with field leadership team on task updates, potential risk or concerns that may impact assigned project

Senior IT Technical Support Engineer

Analyst

• Works with users and leadership to develop and/or modify procedures because of workflow process changes related to Epic clinical and business application use
• Effectively explains the functioning of the assigned Epic applications and related systems to the users
• Assists users with using the full functionality of the applications
• Prepares input for the requirements definition including user procedures, flowcharts and preliminary report and screen definition
• Assists in the development of effective unit, integration, system, and end-user acceptance testing through execution of the tests and tracking of problem reports
• Works with users and team members to set priority for user requests and reviews and clarifies user requests
• Assists with impact analysis
• Documents current workflows, specifications, user manuals, procedures, and other relevant information
• Completes all change and quality control documentation using department standards
• Participates in testing, user training and results evaluation
• Tracks standardized projects, with appropriate assistance from team/technical staff, for the Epic application areas involved and keeps users and management informed on progress and potential delays
• Monitors and documents post-implementation problems and revision requests
• Identifies ongoing application system issues for all assigned applications and communicate patterns to Sr./Lead Application Product Analyst
• Maintains product documentation including requirements, functional specifications, installation instructions, product test procedures, troubleshooting guidelines
• Assists in the appropriate completion of all change and quality control documentation using department standards
• Assists in communicating project status and upgrades to clinic users, including any potential delays/downtime related to applications
• Develops and maintains a thorough knowledge of the clinical/laboratory and/or business operations for their supported Epic applications
• Assists with the scheduling and managing application version upgrades for assigned systems
• Participates in the maintenance, enhancement, and interface of assigned applications
• Troubleshoots and resolves user problems

EPIC Applications Analyst Associate – Inpatient Orders

• Schedule: 5 x 8-hour shifts (8:30am -5:00pm) or 4 x 10-hour shifts (7:00am- 5:30pm) with 1 rotating day off per week.
• As a skilled and compassionate RN, you will play a pivotal role in providing and coordinating comprehensive patient care through the nursing process to deliver safe, therapeutic care in accordance with established standards, policies, and procedures.
• Using evidence-based practice, clinical decision making, compassion, and skills communication while leading efforts to create the safest patient environment and the best patient experience across the continuum.

Registered Nurse, Triage – OB/GYN Clinic

Trainer

• Performs injury assessments and refers patient for necessary care.
• Communicates with patients to triage, answer questions and to instruct in self-care, prevention and treatment.
• Communicates with Physician and medical team to help determine need for special tests or services.
• Establishes a plan of care and implements individual treatment based on evaluation results, health goals and by utilizing appropriate techniques.
• Communicates plan of care to all involved in patient's care.
• Monitors and evaluates outcomes and appropriately adjusts the individualized treatment plan based on the patient's response to treatment.
• Recognizes potential issues and the need to advocate for patient by working with the physician and/or key professionals.
• Identifies factors affecting patient's physical and psychosocial comfort and attends to these needs.
• Able to work with diverse patient population.
• Plans for and completes patient after visit summary including providing written home exercise programs, patient/family teaching, referral for community services, and ordering equipment.
• Completes all required documentation following department policy, including patient assessment, patient progress notes, after visit summaries as appropriate, to record patient care.

Clinical Athletic Trainer

Student

• Performs duties including patient and family visits, delivery of support services, studies, investigations, research projects, and other assignments
• Provides administrative coverage of the office such as answering phone and maintaining computer data
• Types documents such as letters and creates spreadsheets and presentations
• Assists with research projects, data analysis, and/or creating various reports
• Assists with entering data and filing
• Communicates verbally and in writing with all levels within the System and with the public

Intern

Research Coordinator

• Determines protocol-related needs to conduct the trial and orders supplies and equipment
• Recruits and screens potential patients and obtains informed consent
• Assists in providing patient education and benefits and risks of participating in a clinical drug trial
• Designs organizational tools and forms to facilitate accurate data collection and recordkeeping
• Conducts in-service programs, summarizes study schedule to assist in understanding and implementing a protocol
• Manages research funds
• Schedules patient visits and laboratory and diagnostic test procedures
• Coordinates drug shipments, storage, and accountability with pharmacy
• Coordinates with Investigational Pharmacy for subjects to receive required drugs
• Reviews trends, problems encountered, patient adverse events, and patient progress
• Draws blood or collects other samples as needed and eligible