Senior IT Technical Support Engineer

Advocate Aurora Health

IT Technical Support Engineer providing end-user support and IT solutions for Advocate Health. Responsible for incident management, hardware and software maintenance, and team communication.

Posted 7/18/2026full-timeChicago • Illinois • 🇺🇸 United StatesSenior💰 $47,500 - $71,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support and end-user training, ensuring optimal functionality of IT solutions while adhering to established procedures for incident management and documentation. Possesses strong problem-solving abilities and excellent communication skills to effectively interact with users and field leadership.

Highest-signal resume keywords

IT SupportEnd-User TrainingIncident ManagementProblem-SolvingCustomer Service

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

ConfigurationInstallationMaintenanceUpgradesHardware SupportSoftware SupportNetwork Resource AccessDevice Security Best PracticesSLA AdherenceDocumentation

Soft Skills

Interpersonal SkillsWritten CommunicationVerbal CommunicationCustomer Service Skills

Industry Keywords

HealthcareCustomer ServiceTechnologyIT Operating Environment

About the role

Key responsibilities & impact

Ensure implemented IT solutions are functioning at an optimal level and end-users’ needs are met
Provides end-user support including training on new device capability, basic device operations, accessing network resources, and device security best practices
Supports and follows established procedures for managing incidents and request tickets while adhering to SLA’s, documenting updates in incident/request with actions taken including client communication and closure with complete resolution documentation
Analysis, configuration, installation, maintenance, upgrades and retirement of hardware and software which require 24/7 support
Communicate with field leadership team on task updates, potential risk or concerns that may impact assigned project

Requirements

What you’ll need

Bachelor’s degree or equivalent experience in Computer Science, Information System, Engineering, or related field
1 year of experience in a complex IT operating/support environment
Must have excellent interpersonal and technical skills
Preferred background in Healthcare, Customer Service or Technology
Excellent written and verbal communication skills
Strong customer service skills
Excellent problem-solving skills

Benefits

Comp & perks

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program