adidas

Customer Support

• To support the whole business and a competitive customer service level, in order to achieve sales and profitability objectives
• Take the accountability of projects, to improve efficiency and productivity of the whole department
• Co-lead the management and execution of all operational processes in customer service.
• Acting as key point of contact for internal stakeholders and customers inquiries related to orders and delivery status, changes, returns and claims.
• Accountability of customer service back-office reporting and dashboards, KPI’s using tools such as Power BI, SAP, Excel, Salesforce.
• Managing the customer order books, ensuring is always updated according to customer master data, including the monitoring of electronic receipts using the tools provided.
• Highly understanding of all type of SAP orders and MRP management.
• Processing returns and complaints in line with the policy regulations while cooperating with commercial, logistics and financial partners, using Salesforce.
• Participate in projects related to automation, productivity and digital mindset.
• Support marketing team processing and deliver promotion orders.
• Interact with their colleagues in LAM countries as a benchmark to develop best practices.
• Ensure compliance with procedures and policies and develop local procedures.
• Be ready to be the back up of key, field and direct shipment accounts if needed.

Senior Customer Service Specialist

Designer

• Supporting the design team as part of an international team
• Executing the creative vision in a product range for the following categories
• Development of creative solutions for individual products
• Work with the creative process and execution of given goals and defined design languages and strategies
• Execution of design work in accordance with adidas' visual language and given corporate identity guidelines regarding the legal guidelines
• Presenting product ideas and details in small groups and team meetings
• Supporting the efficient process and communication flow between design, marketing and development for all issues related to the areas and products
• Support of product management and development in all matters related to the realization of products and collections
• Visualization of ideas for products and ranges
• Create 3D concept representations, 3D assets, and digital product information for an accurate development and decision-making process

Assistant Designer – Footwear

Manager

• Manage consumer and shopper insights projects by prioritizing initiatives, conducting research, coordinating with partners, and ensuring high‑quality execution through planning and project management processes.
• Perform business and operational analyses to support informed decision‑making at the senior level.
• Analyze proprietary data sets in partnership with analytics teams using tools such as Tableau to identify insights that drive action.
• Source and implement insights tools in collaboration with global teams and external partners to enable deeper consumer understanding.
• Develop storytelling materials and presentations that translate complex insights into clear, compelling communication for diverse audiences.

Senior Manager, Consumer Insights

Project Manager

• Join the Merchandising Planning and Consumer Insights team and help amplify the voice of the North America consumer
• Support the creation of tools, processes, and insights that strengthen the merchandising strategy across all business units
• Manage projects by conducting research, coordinating with stakeholders, and ensuring timely and high quality delivery using planning and project management processes
• Track project life cycles and prepare regular updates for senior leadership
• Perform business and operational analyses to support informed decision making
• Source, implement, and analyze consumer insights in partnership with global teams, business development, and external partners
• Create compelling storytelling through presentations, research summaries, and communication tools for merchandising leadership

Project Manager, Merchandising Operations – Insights

Graphics Designer

• Support the design team in creating market-right apparel offerings
• Assist in developing creative solutions for individual apparel products
• Execute design work aligned with adidas’ visual language and corporate identity
• Create sketches, renderings, and technical drawings
• Work closely with marketing and development teams to ensure smooth product realization
• Visualize concepts clearly for internal reviews and external stakeholders
• Help maintain efficient workflows and documentation across the design process
• Participate in seasonal design reviews and product development checkpoints

Assistant Apparel Graphics Designer

• Contribute to seamless running of IT services (day to day support)
• Manage project delivery (opening, closing & revamp activities)
• Support service quality of all end user services (e.g. Connectivity, Service Desk, Onsite Support and End Device Management)
• Participate with Domain Product Owners and Business Partners on Infrastructure related project and support service
• Collaborate in continual improvement initiatives and support in stakeholder engagement/communications
• Monitor service levels and provide performance metrics
• Engage with vendors for compliance and incident management
• Investigate problems in systems, processes, and services

Assistant Manager – Tech Infrastructure

• Support seamless running of IT services and project delivery across a specific adidas market
• Engage in continual improvement initiatives and collaborate with service owners
• Maintain stakeholder relationships and communications
• Monitor and log service levels in accordance with service agreements
• Manage smaller infrastructure projects ensuring timely execution
• Engage with local vendors for compliance and performance monitoring
• Oversee external vendor incident management and compliance with ITIL standards
• Investigate problems in systems and processes, assisting with solutions

Account Manager

• Lead the product and brand strategy for key categories within Dick's Sporting Goods
• Guide sell in and sell through, partner with merchandising and retail activation teams
• Deliver sustainable, profitable growth for adidas at Dick’s Sporting Goods
• Develop data informed sales plans that align account goals with brand and category objectives
• Shape category direction and partner across marketing and retail teams
• Collaborate across teams and build relationships with key account partners
• Deliver accurate reporting and forecasting, and manage compliance, credit claims, and account related issues

Key Account Manager

Sales

• Create an emotional connection with every customer as a passionate adidas Brand ambassador
• Use retail experience to exceed customer expectations
• Thrive on building relationships and working with team to achieve a common goal

P/T Retail Sales Associate

• Create emotional connections with customers as a passionate adidas Brand ambassador
• Build relationships and collaborate with the team to achieve common goals
• Flexibility to work varied hours based on business needs

Retail Sales Associate

Operations

• The Retail Operations Manager supports North American retail store operations.
• Ensure consistent execution and operational excellence.
• Establish and enforce operational standards.
• Own inventory operations, ensuring product availability.
• Drive timely, on-budget execution of operational initiatives.
• Lead continuous process and system improvements.
• Collaborate with senior leaders and global partners.
• Lead a team responsible for managing retail data flow.
• Ensure accurate, timely information and tools are provided to stores.

Manager – Retail Operations

Public Relations

• Create an emotional connection with every customer by being a passionate and enthusiastic adidas Brand ambassador.
• Collaborator – You thrive on building relationships and working with your team to achieve a common goal: to be the best sports company in the world.

P/T Retail Store Associate

Human Resources

• Join adidas as a strategic HR Business Partner
• Drive organizational design
• Elevate team engagement
• Build talent strategies
• Provide counsel to managers and employees on HR matters
• Partner with leaders on organizational design and development needs
• Support leaders in structuring and developing teams to maximize performance and engagement
• Collaborate with the Talent team to build internal and external pipelines of talent
• Support communications programs that reinforce mission, values, and culture
• Advocate for needed resources to execute HR strategy
• Build strong relationships with HR colleagues
• Partner with the Senior HR Director to drive cultural change efforts in the LA office

Senior Manager, HR – Global Brands

Director

• Drive profitable and sustainable market share growth for all Canada Retail stores
• Create strategy for sustainable market growth and maintain a proactive approach to execution
• Prepare and monitor annual/monthly sales forecasts, budgets, quotas, and other projections
• Analyze sales records and trends in relation to objectives and competitive activities
• Participate in the retail strategic planning process and formalize the planning process
• Influence the tone for best-in-class consumer and associate experiences
• Lead, motivate and inspire the District Management team to achieve business goals

Director of Stores

• Creators- If you want to build a tomorrow better than the day that came before, you’re a creator.
• Innovators- You can dive into a complex problem and come out the other end with the simple solution no one else saw coming.
• Confident- Be bold and bring a fresh perspective to the table.
• Determined - Never settle. Our work space is about discovery.
• Collaborators – You thrive on building relationships and creating partnerships to help us be the best sports brand in the world.
• Genuine- Be real. Tell it how it is. Being a leader isn’t about winning a popularity contest. Being a leader is about inspiring others to be their very best!

Senior Customer Service Specialist

Assistant Designer – Footwear

Senior Manager, Consumer Insights

Project Manager, Merchandising Operations – Insights

Assistant Apparel Graphics Designer

Assistant Manager – Tech Infrastructure

Assistant Manager – Tech Infrastructure

Key Account Manager

P/T Retail Sales Associate

Retail Sales Associate

Manager – Retail Operations

P/T Retail Store Associate

Senior Manager, HR – Global Brands

Director of Stores

Assistant Store Manager