Assistant Manager – Tech Infrastructure
adidas
full-time
Posted on:
Location Type: Hybrid
Location: Wilkes-Barre • Pennsylvania • United States
Visit company websiteExplore more
About the role
- Contribute to seamless running of IT services (day to day support)
- Manage project delivery (opening, closing & revamp activities)
- Support service quality of all end user services (e.g. Connectivity, Service Desk, Onsite Support and End Device Management)
- Participate with Domain Product Owners and Business Partners on Infrastructure related project and support service
- Collaborate in continual improvement initiatives and support in stakeholder engagement/communications
- Monitor service levels and provide performance metrics
- Engage with vendors for compliance and incident management
- Investigate problems in systems, processes, and services
Requirements
- Four-year college or university degree with focus on Business Administration or IT or related areas, or equivalent combination of education and experience
- Proficient spoken and written command of English
- At least 3-year experience in IT
- 1 year of experience in relevant area
Benefits
- robust and progressive medical
- HSA (Health Savings Account) with employer funding
- FSA (Flexible Spending Account) options
- dental
- vision
- prescription drug coverage
- adoption
- surrogate and fertility support
- short and long-term disability
- basic life and AD&D insurance
- education assistance
- generous Leave policies including 12 weeks of paid parental leave
- annual bonus based on both company and personal performance
- prorated flexible time off in the amount .4388 hours per day that increases with years of service
- twelve paid holidays throughout the calendar year
- Service Time Off during milestone years
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT service managementproject deliveryservice quality supportend user servicesperformance metricsincident managementproblem investigation
Soft Skills
stakeholder engagementcommunicationcollaborationcontinual improvement