adidas

Senior Customer Service Specialist

adidas

full-time

Posted on:

Location Type: Office

Location: Mexico City • Mexico

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

About the role

  • To support the whole business and a competitive customer service level, in order to achieve sales and profitability objectives
  • Take the accountability of projects, to improve efficiency and productivity of the whole department
  • Co-lead the management and execution of all operational processes in customer service.
  • Acting as key point of contact for internal stakeholders and customers inquiries related to orders and delivery status, changes, returns and claims.
  • Accountability of customer service back-office reporting and dashboards, KPI’s using tools such as Power BI, SAP, Excel, Salesforce.
  • Managing the customer order books, ensuring is always updated according to customer master data, including the monitoring of electronic receipts using the tools provided.
  • Highly understanding of all type of SAP orders and MRP management.
  • Processing returns and complaints in line with the policy regulations while cooperating with commercial, logistics and financial partners, using Salesforce.
  • Participate in projects related to automation, productivity and digital mindset.
  • Support marketing team processing and deliver promotion orders.
  • Interact with their colleagues in LAM countries as a benchmark to develop best practices.
  • Ensure compliance with procedures and policies and develop local procedures.
  • Be ready to be the back up of key, field and direct shipment accounts if needed.

Requirements

  • Advance Excel - Macros
  • Proven experience leading and managing people
  • Action-oriented, transformation-minded profile with a strong execution focus.
  • University degree or equivalent education is mandatory
  • Broad and deep theoretical understanding of functional area
  • Minimum 3 years of experience in job function related.
  • Strong communication and stakeholder management skills
  • Strong negotiation and project management skills
  • Advanced English and Excel
  • SAP intermediate
  • Microsoft Power BI and Salesforce desirable.
Benefits
  • 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ExcelSAPPower BISalesforceMRP managementproject managementdata analysisreportingautomationcustomer service
Soft Skills
leadershipcommunicationstakeholder managementnegotiationaction-orientedtransformation-mindedexecution focuscollaborationproblem-solvingadaptability
Certifications
university degree