AdaptHealth

Inside Sales

• Effectively working through a high volume of outbound calls in a fast-paced environment
• Generates a steady stream of referrals through researching various sales and marketing sources, selling all offered services
• Develop long term relationships with patients, families, referrals, clinics, etc. through cold calling, problem solving with insurance companies, follow-up, and integrity
• Partner with Marketing department to develop or enhance educational literature for patients, families, physicians, clinics, etc.
• Obtains all required information and medical documentation to ensure complete, accurate and timely processing of supply program orders.

Inside Sales Specialist

Manager

• Responsible for oversight of Intake staff
• Works as a liaison between all departments within the region to improve processes and efficiencies
• Manages activities related to referral processing for all service lines
• Obtains applicable medical documentation, collects patient financial responsibility, and ensures accurate entry into relevant applications
• Ensures staff is appropriately trained to achieve departmental standards and goals

Manager, Intake

• Responsible for the overall clinical respiratory operations as well as the growth and development of a Region.
• Provide leadership of the respiratory team of that region and ensure provision of extraordinary patient care services.
• Represent AdaptHealth within the community and work collaboratively with health systems, facilities, and physician offices.
• Responsible for respiratory clinical operations as well as regional sales support and market development.
• Strives to maintain a respiratory practice with clinical futuristic approach.
• Participates in team and committee activities as requested and team collaboration and coordination of activities.
• Prioritizes team’s work to meet deadlines and project time frames.
• Assures respiratory inventory PAR levels are adequate and adjusts as necessary.
• Coordinates/Participates in the Bi-annual inventory process.
• Monitors for proper cleaning and testing of respiratory equipment.
• Responsible for cleanliness of respiratory areas and equipment.
• Assures all documentation is processed by the next business day.
• Assures all clinical plans of treatments are completed annually.
• Demonstrates understanding of Accreditation standards and monitors compliance of the Respiratory team.
• Assists in the development of an annual marketing plan.
• Reviews the marketing plan quarterly with the Regional Leader and the Respiratory Product line leader.
• Attends trade shows for corporate promotion and supports sales efforts.
• Educates physicians, nurses, case managers, discharge planners, home health agencies and therapists on company products and services.
• Responsible for ensuring effective on-boarding and providing comprehensive training and regular feedback.
• Establishes annual goals and objectives for the department based on strategic goals.

Manager, Respiratory

Analyst

• Support the development and maintenance of competitive compensation structures, including salary ranges, incentive plans, and job evaluation frameworks.
• Conduct market pricing studies, manage and submit compensation surveys, and evaluate external competitiveness to inform pay recommendations.
• Partner with HR and leaders to review job descriptions, ensure internal equity, and maintain accurate job leveling and classifications.
• Supports the annual merit and bonus cycle, ensuring accuracy and alignment with compensation strategy.
• Partner with HR leaders and business leaders to provide compensation guidance, using analytics, modeling, and reporting tools to interpret data, deliver insights, support integrated workforce solutions, and advise on pay decisions, policies, and compensation strategy.
• Ensure compensation practices comply with federal/state regulations, pay equity and pay transparency laws.

Senior Compensation Analyst

Supply Chain

• Develop and support strategic processes to optimize Supply Chain & Operations.
• Create operational and executive metrics to increase performance visibility and drive continuous improvement.
• Retrieve, synthesize, and present critical data in a usable format for decision-making.
• Identify data gaps, create business requirements, and collaborate with various teams to ensure sustained improvement.
• Perform ad-hoc analyses to drive business decisions on process improvement.
• Generate automatic scripts to define anomalies and identify fixes.
• Support projects from start to finish including data gathering and communication of insights.
• Analyze large data sets using Snowflake, ETL, Power BI, Tableau, R, and Python.
• Prepare workflow and presentations by partnering with multiple teams to improve projects.
• Develop feedback loops and business processes across the network.

Supply Chain Operations Analyst

Security Engineer

• Execute corporate security strategy and initiatives established by the Senior Director of Corporate Security across all AdaptHealth locations
• Implement and maintain physical security systems including access control, surveillance cameras, alarm systems, and intrusion detection across multi-site operations
• Manage day-to-day security operations including vendor coordination, system maintenance, and incident response activities
• Serve as primary operational contact for regional teams on security matters, providing guidance on protocols, procedures, and best practices
• Coordinate security assessments and site inspections to ensure compliance with corporate security standards
• Deploy security policies, procedures, and standards developed by corporate security leadership to field locations
• Oversee installation, configuration, and optimization of security technology platforms across new and existing facilities
• Manage security vendor relationships including performance monitoring, service level agreement compliance, and escalation of issues
• Support emergency preparedness and business continuity initiatives including evacuation procedures and crisis response protocols
• Facilitate security awareness training programs and educational initiatives for employees and location leadership
• Lead investigation of security incidents, physical security breaches, and asset losses at field locations; prepare detailed incident reports and recommend corrective actions
• Coordinate with law enforcement, emergency responders, and internal stakeholders during security events
• Track and analyze security incident trends; provide regular reporting to Senior Director on operational metrics and emerging risks
• Manage after-hours emergency response and serve as on-call security resource for critical incidents
• Support workplace violence prevention and threat assessment processes in collaboration with HR and Legal teams
• Ensure field locations maintain compliance with corporate security-related healthcare regulations, OSHA requirements, Joint Commission standards, and internal policies
• Conduct regular security audits and inspections to identify vulnerabilities and ensure corrective action implementation
• Monitor security system performance and coordinate upgrades or repairs to maintain operational effectiveness
• Maintain security documentation and records for regulatory audits, insurance requirements, and internal reporting
• Partner with Facilities, IT, HR, Legal, and Operations teams to integrate physical security recommendations into facility operations, renovations, and new location openings
• Support regional and location leadership with security-related projects, concerns, and improvement opportunities
• Serve as a member of the Threat Management Team (TMT) to assess physical security risks related to internal and external threats
• Serve as liaison with security equipment vendors, installers, and service providers
• Track key performance indicators (KPIs) and operational metrics to measure security program effectiveness
• Prepare regular operational reports for Senior Director on security incidents, system performance, vendor activities, and program status
• Identify opportunities for process improvements and cost efficiencies in security operations

Senior Manager, Corporate Security

• Create operational and executive metrics to increase performance visibility and drive continuous improvement.
• Retrieve, synthesize, and present critical data in a format that is immediately useful to answering specific questions or improving Operations or Business performance.
• Identify data gaps, create business requirements and work with the Business Intelligence and Data platform team to drive improved visibility.
• Partner with the Patient Service, Supply Chain, Intake, Field Operations, Operations Excellence and Technology teams to identify process gaps, and recommend both process changes and reporting that will ensure sustained improvement.
• Perform ad-hoc analyses to drive business decisions on process improvement and project prioritization.
• Ability to formalize assumptions, create statistical definition of the outlier, and develop methods to systematically identify these outliers.
• Generate automatic scripts to define anomalies, deep dive to explain why they happen, and identify fixes.
• Support projects or components of large projects from start to finish including data gathering and manipulation, synthesis and modeling, problem solving, and communication of insights and recommendations.
• This involves analyzing large data sets by utilizing Snowflake, ETL, Power BI, Tableau, R and Python to shape data and run simulations, understanding historical trends and pattern and build forecasting models.
• Prepare workflow, process diagram and presentations by partnering with multiple teams to identify gaps and create cost-benefit analyses to improve business projects.
• Develop feedback loops and business processes across the network

Senior Supply Chain Operations Analyst

• The Regional Program Manager serves as a regional manager responsible for overseeing regional client relationships with payers and referral sources, monitoring service performance, and driving operational improvements.
• This role coordinates communications, manages expectations, and facilitates resolution management with AdaptHealth teams for specific client agreements.
• The primary objective is to ensure contractual commitments are met or exceeded while supporting business needs through effective communication, reporting, and continuous improvement initiatives.
• Oversee payer and referral source relationships within assigned region.
• Manage client expectations and maintain ongoing communication.
• Track service performance metrics against established benchmarks.
• Facilitate communication between clients, internal teams, and stakeholders.
• Lead resolution efforts for escalated customer and client issues.
• Collaborate closely with Regional Vice President, Operations on strategic initiatives and regional performance.

Regional Program Manager

Accounts Payable

• Assist leadership with oversight of the retail team.
• Provide feedback, training, and guidance to ensure staff is following department protocol.
• Handle escalated phone calls from patients or insurance companies.
• Work closely with supervisor and Leadership to develop process improvements.
• Ensure customers receive PAP equipment timely.
• Ensure audits are accurately completed and submitted on time.
• Monitor, communicate, and manage all clients on Positive Airway Pressure devices.

Lead, PAP Specialist

Payroll

• Manage the payroll department, including analysts and specialists
• Oversee bi-weekly multi-state payroll processing for 12,000+ employees
• Ensure adherence to all federal, state, and local payroll regulations and requirements
• Optimize team workflows and productivity measures
• Prepare management reports on payroll metrics, accuracy, and team performance
• Ensure data integrity and system security protocols

Payroll Manager

• Manage and support a team of patient services representatives, including recruitment, hiring, onboarding, training, performance reviews, and ongoing coaching
• Supervise daily operations of the patient services department, encompassing call handling, order processing, and comprehensive documentation
• Provide overall supervision and oversight of call center operations to ensure optimal performance
• Monitor service levels and team KPIs to ensure quality, timeliness, and accuracy of patient interactions and documentation
• Track and analyze contact center performance metrics including call volumes, hold times, first-call resolution rates, and patient satisfaction scores
• Identify opportunities for operational improvements, process streamlining, and staff development initiatives
• Implement performance improvements and best practices based on data-driven insights
• Handle escalated patient concerns and service issues with professionalism, empathy, and commitment to timely resolution
• Ensure all patient interactions meet the highest standards of care and service excellence
• Maintain focus on patient-centered service delivery across all touchpoints
• Collaborate effectively with clinical, sales, billing, and logistics teams to ensure coordinated care and smooth workflow processes
• Maintain open and proactive communication between the contact center, company locations, and other departments
• Foster strong interdepartmental relationships to optimize patient outcomes
• Ensure the call center operates in full compliance with company policies, procedures, and AdaptHealth protocols
• Manage information and technical systems within the call center environment
• Stay current with regulatory requirements and industry best practices in patient services

Manager, Patient Services

Human Resources

• Own complex, sensitive, and high-stakes workplace investigations including C-suite misconduct, systemic discrimination patterns, and multi-state coordinated complaints.
• Lead enterprise crisis response for workplace violence, severe harassment allegations, executive misconduct, and other urgent situations requiring immediate executive-level intervention.
• Conduct forensic investigations involving financial misconduct, fraud, theft, or other criminal matters in coordination with Legal, Compliance, and law enforcement.
• Provide quality assurance oversight for all ER2 investigations, ensuring consistency, thoroughness, and legal defensibility across the enterprise.
• Develop and implement investigation protocols, templates, and best practices that ensure enterprise-wide consistency and excellence.
• Lead enterprise-wide employment policy development, revision, and implementation in partnership with Legal, Compliance, and business stakeholders.
• Serve as ultimate authority on federal and multi-state employment law interpretation, providing strategic guidance on complex legal scenarios across all operating jurisdictions.
• Monitor legislative landscape across all states, assess enterprise impact, and lead proactive compliance strategy including policy updates, training rollouts, and risk mitigation.
• Partner with Compliance, Safety, and Information Security teams to ensure integrated approach to regulatory risk management.
• Represent organization in complex regulatory matters, serving as liaison to government agencies and demonstrating enterprise commitment to compliance.
• Serve as primary ER liaison to outside counsel for all employment litigation, managing case strategy, discovery coordination, and settlement negotiations.
• Lead enterprise response to EEOC charges, state civil rights complaints, Department of Labor investigations, and other regulatory proceedings with strategic coordination across Legal and business functions.
• Develop and implement proactive risk mitigation strategies based on litigation trends, regulatory guidance, and organizational risk assessment.
• Participate as fact witness and company representative in depositions, mediations, arbitrations, and settlement conferences.
• Oversee enterprise unemployment claims strategy, ensuring consistent approach across multiple state jurisdictions and achieving favorable win rates.
• Support ER function transformation initiatives including organizational redesign, process optimization, technology implementation, and service delivery model enhancements.
• Develop and mentor ER Specialist 1 and ER Specialist 2 team members, serving as coach, thought leader, and career development advisor.
• Design and deliver advanced ER training programs for HR Field Partners, regional HR leadership, and business executives on investigation excellence, legal compliance, and strategic ER partnership.
• Support in establishing ER center of excellence framework with standardized methodologies, knowledge management systems, and continuous improvement processes.
• Represent ER function on cross-functional leadership committees and enterprise initiatives requiring ER expertise and strategic perspective.
• Conduct sophisticated analysis of case data, identifying systemic patterns, geographic hotspots, organizational risk factors, and culture indicators requiring intervention.
• Lead enterprise-wide root cause analysis for recurring issues, partnering with HR Business Partners and operational leaders to implement sustainable solutions.
• Serve as strategic partner in organizational culture transformation initiatives, translating culture goals into ER practices and interventions.
• Support in designing enterprise-wide programs addressing workplace conduct, inclusive culture, respectful workplace, and leadership accountability.
• Partner with Diversity, Equity & Inclusion leadership to ensure ER practices support and advance organizational DEI commitments.
• Lead change management efforts for major organizational initiatives with significant employee impact, providing strategic ER guidance and risk mitigation.
• Support in developing and implementing manager capability programs focused on early intervention, performance accountability, and creating psychologically safe work environments.

Senior Employee Relations Partner

Financial Planning and Analysis

• Manage complex calendars for C-Suite executives, prioritizing, scheduling and coordinating meetings, appointments, and travel arrangements
• Serve as the primary point of contact for the executives, handling calls, emails, and correspondence with professionalism and discretion
• Prepare detailed agendas, briefing materials, and presentations for high-stakes meetings, ensuring executives are well-prepared
• Draft, edit, and review correspondence, reports, and documents on behalf of the executives
• Anticipate and proactively address the needs of executives by providing timely support, including research and data analysis
• Maintain and organize executive files, both electronic and paper, ensuring easy access and retrieval of information
• Handle sensitive and confidential information with discretion
• Act as a liaison between the CFO, external stakeholders, and internal teams, ensuring clear and efficient communication of priorities and objectives
• Build and maintain strong relationships with board members, senior leaders, and external stakeholders
• Coordinate communication across departments, ensuring alignment with company goals
• Organize and manage logistics for leadership meetings, executive off-sites, conferences and team events, including setting agendas, drafting presentations, recording minutes, and tracking follow-ups
• Facilitate the preparation and distribution of materials for board meetings and executive presentations
• Oversee expense management for executives, including budgeting, invoicing, and expense reporting
• Maintain and organize confidential files, contracts, and records
• Implement and refine processes to enhance the efficiency of the C-Suite office
• Manage office tools and software to ensure streamlined workflows
• Arrange domestic and international travel for executives, including flights, accommodations, transportation, and itineraries
• Prepare travel expense reports and ensure timely reimbursement processing
• Assist with special projects and initiatives directed by the CFO, SVP Investor Relations, and the rest of the Finance & Accounting leadership team

Senior Executive Assistant, CFO

Director

• Overall responsibility of the Intake team ensuring accuracy of referrals, patient communication and ensuring company philosophies and procedures are followed to ensure appropriate shipping method utilized for delivery of products and or service.
• Develops and monitors operational budgets including variance analysis, return on investment and appropriate action plans for remediation.
• Identifies cost reductions/efficiencies/revenue enhancements and makes any changes within areas of responsibility.
• Identifies and implements strategies to increase revenue and market share for defined programs.
• Uses critical thinking and problem-solving skills to achieve departmental goals and balance workload.
• Integrates industry best practice and evidence-based practice into programs and standards of care.
• Develops effective program models and measures outcomes that are patient centered rather than product line centered.
• Consistently manages operating teams to ensure achievement of organizational values, goals, strategic plan, and mission.
• Ensures departmental completion and compliance with Company Quality Improvement initiatives and objectives and meets ACHC and regulatory requirements.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Establishes annual goals and objectives for the department based on the organization’s strategic goals.
• Responsible for achieving organizational performance and retention goals, including timely completion of performance evaluations.
• Collaborate with leadership to develop the programs and improve patient satisfaction.
• Work with mid-level managers to create daily, weekly, monthly, and quarterly key performance Indicators.

Director, Intake

• Support the Director, Financial Planning & Analysis in the development and implementation of the annual budget
• Works closely with department managers to monitor the budget and analyze monthly results.
• Provide analytical support to business partners to help drive the company’s operating performance.
• Create financial models based on analyses to support organizational decision making.
• Develop financial plans and reports for organizational leaders.
• Analyze industry trends and make recommendations based on those trends.
• Evaluate capital expenditures and depreciation.
• Analyze processes targeted by senior management and identify opportunities for improvement.
• Support monthly closing, forecast, reporting, and other processes.
• Provide variance analysis and determine cause of change.