AdaptHealth

Accounts Payable

• Assist leadership with oversight of the retail team.
• Provide feedback, training, and guidance to ensure staff is following department protocol.
• Handle escalated phone calls from patients or insurance companies.
• Work closely with supervisor and Leadership to develop process improvements.
• Ensure customers receive PAP equipment timely.
• Ensure audits are accurately completed and submitted on time.
• Monitor, communicate, and manage all clients on Positive Airway Pressure devices.

Lead, PAP Specialist

Payroll

• Manage the payroll department, including analysts and specialists
• Oversee bi-weekly multi-state payroll processing for 12,000+ employees
• Ensure adherence to all federal, state, and local payroll regulations and requirements
• Optimize team workflows and productivity measures
• Prepare management reports on payroll metrics, accuracy, and team performance
• Ensure data integrity and system security protocols

Payroll Manager

Manager

• Manage and support a team of patient services representatives, including recruitment, hiring, onboarding, training, performance reviews, and ongoing coaching
• Supervise daily operations of the patient services department, encompassing call handling, order processing, and comprehensive documentation
• Provide overall supervision and oversight of call center operations to ensure optimal performance
• Monitor service levels and team KPIs to ensure quality, timeliness, and accuracy of patient interactions and documentation
• Track and analyze contact center performance metrics including call volumes, hold times, first-call resolution rates, and patient satisfaction scores
• Identify opportunities for operational improvements, process streamlining, and staff development initiatives
• Implement performance improvements and best practices based on data-driven insights
• Handle escalated patient concerns and service issues with professionalism, empathy, and commitment to timely resolution
• Ensure all patient interactions meet the highest standards of care and service excellence
• Maintain focus on patient-centered service delivery across all touchpoints
• Collaborate effectively with clinical, sales, billing, and logistics teams to ensure coordinated care and smooth workflow processes
• Maintain open and proactive communication between the contact center, company locations, and other departments
• Foster strong interdepartmental relationships to optimize patient outcomes
• Ensure the call center operates in full compliance with company policies, procedures, and AdaptHealth protocols
• Manage information and technical systems within the call center environment
• Stay current with regulatory requirements and industry best practices in patient services

Manager, Patient Services

Human Resources

• Own complex, sensitive, and high-stakes workplace investigations including C-suite misconduct, systemic discrimination patterns, and multi-state coordinated complaints.
• Lead enterprise crisis response for workplace violence, severe harassment allegations, executive misconduct, and other urgent situations requiring immediate executive-level intervention.
• Conduct forensic investigations involving financial misconduct, fraud, theft, or other criminal matters in coordination with Legal, Compliance, and law enforcement.
• Provide quality assurance oversight for all ER2 investigations, ensuring consistency, thoroughness, and legal defensibility across the enterprise.
• Develop and implement investigation protocols, templates, and best practices that ensure enterprise-wide consistency and excellence.
• Lead enterprise-wide employment policy development, revision, and implementation in partnership with Legal, Compliance, and business stakeholders.
• Serve as ultimate authority on federal and multi-state employment law interpretation, providing strategic guidance on complex legal scenarios across all operating jurisdictions.
• Monitor legislative landscape across all states, assess enterprise impact, and lead proactive compliance strategy including policy updates, training rollouts, and risk mitigation.
• Partner with Compliance, Safety, and Information Security teams to ensure integrated approach to regulatory risk management.
• Represent organization in complex regulatory matters, serving as liaison to government agencies and demonstrating enterprise commitment to compliance.
• Serve as primary ER liaison to outside counsel for all employment litigation, managing case strategy, discovery coordination, and settlement negotiations.
• Lead enterprise response to EEOC charges, state civil rights complaints, Department of Labor investigations, and other regulatory proceedings with strategic coordination across Legal and business functions.
• Develop and implement proactive risk mitigation strategies based on litigation trends, regulatory guidance, and organizational risk assessment.
• Participate as fact witness and company representative in depositions, mediations, arbitrations, and settlement conferences.
• Oversee enterprise unemployment claims strategy, ensuring consistent approach across multiple state jurisdictions and achieving favorable win rates.
• Support ER function transformation initiatives including organizational redesign, process optimization, technology implementation, and service delivery model enhancements.
• Develop and mentor ER Specialist 1 and ER Specialist 2 team members, serving as coach, thought leader, and career development advisor.
• Design and deliver advanced ER training programs for HR Field Partners, regional HR leadership, and business executives on investigation excellence, legal compliance, and strategic ER partnership.
• Support in establishing ER center of excellence framework with standardized methodologies, knowledge management systems, and continuous improvement processes.
• Represent ER function on cross-functional leadership committees and enterprise initiatives requiring ER expertise and strategic perspective.
• Conduct sophisticated analysis of case data, identifying systemic patterns, geographic hotspots, organizational risk factors, and culture indicators requiring intervention.
• Lead enterprise-wide root cause analysis for recurring issues, partnering with HR Business Partners and operational leaders to implement sustainable solutions.
• Serve as strategic partner in organizational culture transformation initiatives, translating culture goals into ER practices and interventions.
• Support in designing enterprise-wide programs addressing workplace conduct, inclusive culture, respectful workplace, and leadership accountability.
• Partner with Diversity, Equity & Inclusion leadership to ensure ER practices support and advance organizational DEI commitments.
• Lead change management efforts for major organizational initiatives with significant employee impact, providing strategic ER guidance and risk mitigation.
• Support in developing and implementing manager capability programs focused on early intervention, performance accountability, and creating psychologically safe work environments.

Senior Employee Relations Partner

Financial Planning and Analysis

• Manage complex calendars for C-Suite executives, prioritizing, scheduling and coordinating meetings, appointments, and travel arrangements
• Serve as the primary point of contact for the executives, handling calls, emails, and correspondence with professionalism and discretion
• Prepare detailed agendas, briefing materials, and presentations for high-stakes meetings, ensuring executives are well-prepared
• Draft, edit, and review correspondence, reports, and documents on behalf of the executives
• Anticipate and proactively address the needs of executives by providing timely support, including research and data analysis
• Maintain and organize executive files, both electronic and paper, ensuring easy access and retrieval of information
• Handle sensitive and confidential information with discretion
• Act as a liaison between the CFO, external stakeholders, and internal teams, ensuring clear and efficient communication of priorities and objectives
• Build and maintain strong relationships with board members, senior leaders, and external stakeholders
• Coordinate communication across departments, ensuring alignment with company goals
• Organize and manage logistics for leadership meetings, executive off-sites, conferences and team events, including setting agendas, drafting presentations, recording minutes, and tracking follow-ups
• Facilitate the preparation and distribution of materials for board meetings and executive presentations
• Oversee expense management for executives, including budgeting, invoicing, and expense reporting
• Maintain and organize confidential files, contracts, and records
• Implement and refine processes to enhance the efficiency of the C-Suite office
• Manage office tools and software to ensure streamlined workflows
• Arrange domestic and international travel for executives, including flights, accommodations, transportation, and itineraries
• Prepare travel expense reports and ensure timely reimbursement processing
• Assist with special projects and initiatives directed by the CFO, SVP Investor Relations, and the rest of the Finance & Accounting leadership team

Senior Executive Assistant, CFO

Director

• Overall responsibility of the Intake team ensuring accuracy of referrals, patient communication and ensuring company philosophies and procedures are followed to ensure appropriate shipping method utilized for delivery of products and or service.
• Develops and monitors operational budgets including variance analysis, return on investment and appropriate action plans for remediation.
• Identifies cost reductions/efficiencies/revenue enhancements and makes any changes within areas of responsibility.
• Identifies and implements strategies to increase revenue and market share for defined programs.
• Uses critical thinking and problem-solving skills to achieve departmental goals and balance workload.
• Integrates industry best practice and evidence-based practice into programs and standards of care.
• Develops effective program models and measures outcomes that are patient centered rather than product line centered.
• Consistently manages operating teams to ensure achievement of organizational values, goals, strategic plan, and mission.
• Ensures departmental completion and compliance with Company Quality Improvement initiatives and objectives and meets ACHC and regulatory requirements.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Establishes annual goals and objectives for the department based on the organization’s strategic goals.
• Responsible for achieving organizational performance and retention goals, including timely completion of performance evaluations.
• Collaborate with leadership to develop the programs and improve patient satisfaction.
• Work with mid-level managers to create daily, weekly, monthly, and quarterly key performance Indicators.

Director, Intake

• Support the Director, Financial Planning & Analysis in the development and implementation of the annual budget
• Works closely with department managers to monitor the budget and analyze monthly results.
• Provide analytical support to business partners to help drive the company’s operating performance.
• Create financial models based on analyses to support organizational decision making.
• Develop financial plans and reports for organizational leaders.
• Analyze industry trends and make recommendations based on those trends.
• Evaluate capital expenditures and depreciation.
• Analyze processes targeted by senior management and identify opportunities for improvement.
• Support monthly closing, forecast, reporting, and other processes.
• Provide variance analysis and determine cause of change.

Financial Analyst

Business Intelligence Developer

• Designs and creates reports to deliver timely and relevant information to the business segments.
• Participate in business projects that will enhance the quality of the data to be used in the visualization tool and ensure data sets utilize dimensional data wherever possible.
• Update dashboard data on a regular basis and perform quality checking to ensure accuracy.
• Collaborate with business owners to meet the needs of the end-user and collaborate with IT team to develop solutions.
• Establish clear lines of communication between the team and end-users to ensure quality requirements gathering and customer satisfaction.
• Helps develop, test, document, and support solutions to ultimately drive decisions that improve or stabilize clinical outcome, quality of care, patient safety, and financial viability of the organization.
• Must be willing to take charge of own learning and strengthening technical skills as required by the position.
• Perform other related duties as assigned.

Business Intelligence Analyst

• Provide tactical employee relations guidance/support and coaching to leaders and employees in assigned regions.
• Provide guidance related to performance management, policies and procedures, and interpretation of employment laws.
• Manages and resolves complex employee relations issues.
• Conducts effective, thorough, and objective investigations.
• Lead key organizational HR projects and initiatives.
• Develop and facilitate HR training.
• Coach leaders around requirements and best practices throughout the employee life cycle.
• Manage unemployment claims and EEOC and DOL charges for assigned regions.
• Manage leaves of absence for assigned regions.
• Analyzes trends and metrics in partnership with the HR group to develop solutions, programs, and policies.
• Conduct regular HR policy review.
• Ensure regulatory compliance with federal, state, and local laws for assigned regions.

Human Resources Business Partner

Procurement

• Develop and execute category strategies for indirect spend
• Lead supplier selection, contract negotiations, and performance reviews
• Manage and mentor a team of procurement analysts
• Oversee daily procurement operations and sourcing activities
• Drive cost savings, risk mitigation, and compliance initiatives
• Collaborate with Finance, Legal, IT, and other departments
• Monitor market trends and adjust sourcing strategies
• Implement procurement best practices and process improvements

Manager, Indirect Procurement

• Demonstrates AdaptHealth values through the behaviors outlined in the attached addendum for Support Staff positions.
• Maintains PM records and updates as needed.
• Schedules DPM/repairs bi-weekly, as well as oversees scheduling of emergency repairs.
• Keep AHC fleet pleasing to the eye by maintaining a vehicle service agreement in each region with service performed every two weeks.
• Proactively reviews alternative fuel strategies and implement if approved by leadership.
• Maintain a storage area for excess fleet related items in a neat, orderly, clean manner.
• Adds monthly repair work performed to Fleet management software and generates cost analysis reports, as necessary.
• Is responsible for the implementation and on-going Safety Driving Program (1800-How Am I Driving)
• Responsible for adding/deleting fleet vehicles according to AHC policy and procedure.
• Evaluates and forecasts future fleet needs and vehicle improvements.
• Perform vehicle inspections at all locations with company owned vehicles.
• Maintains all records on all fleet vehicles.
• Responsible for gathering all documents in the event of accidents or incidents and forwarding such documentation to the appropriate personnel.
• Responsible for critiquing gas bills monthly to control and eliminate unnecessary costs and fraud.
• Handles all vehicle related insurance claims, including assurance of repairs and rentals.
• Assures company compliance with vehicle and driving related policies.

Fleet Manager

Operations

• Supports operations team with discovery and training as necessary with AdaptHealth processes.
• Responsible for providing support during process improvement initiatives to assist with driving all areas of workflow, including verification, and data analysis.
• Develop and maintain working knowledge of current products and services offered by the company.
• Must be familiar with payer guidelines and reading clinical documentation to determine qualification status and compliance for all equipment and services.
• Working knowledge in all areas of AdaptHealth customer service, intake, daily operations and revenue cycle processes and workflows from beginning to end.
• Review all required documentation to ensure accuracy.
• Accurately process, verify, and/or submit documentation.
• Complete insurance verification to determine patient’s eligibility, coverage, co-insurances, and deductibles.
• Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required (if helping a region).
• Navigate through multiple online EMR systems to obtain applicable documentation.
• Enter and review all pertinent information in EMR system including authorizations and expiration dates.
• Meet quality assurance requirements and other key performance metrics.
• Pays attention to detail and has great organizational skills.
• Actively listens to teams, region leaders and handle stressful situations with compassion and empathy.
• Ability to analyze data and reports to identify execution errors in workflow, troubleshoot and fix the exceptions, advise staff on corrections.
• Collaborate with the Operations Team on exceptions and solutions within workflow processes.
• Communicate with operations teams and leadership on an on-going basis regarding any noticed trends in process errors with insurance companies.
• Assist with various projects and tasks as needed for various unique processes.
• Participate in the effort to define, document, and refine processes, procedures and workflows for business operations based on industry and company best-practices.
• Participate in the effort to create training materials and train client engagement and service teams.
• Maintain patient confidentiality and function within the guidelines of HIPAA.
• Completes assigned compliance training and other educational programs as required.
• Maintains compliant with AdaptHealth’s Compliance Program.
• Perform other related duties as assigned.

Operations Specialist

Supply Chain

• Responsible for developing a strategic approach to the corporate procurement and Accounts Payable process for the purchase of direct and indirect goods and services.
• Direct the financial aspects of procurement and accounts payable; assist team members and colleagues across Procure and Pay lifecycle (i.e., sourcing, contracting, procurement, inventory management and payables).
• Develop and communicate a procurement business plan; establish, communicate, and implement long-term goals for the department to promote effectiveness and efficiency.
• Lead the development, implementation, and maintenance of systems, procedures and policies pertaining to the accounts payable function to prevent fraudulent payments and ensure adherence to company guidelines, GAAP, and Sarbanes Oxley requirements.
• Tracks key performance metrics to identify performance trends, identifies and executes process improvements based on insights.
• Oversight of Accounts Payable processes related to purchase orders.
• Oversee contract development and administration.
• Serve as the primary contact for indirect procurement related questions, training, policy and procedure interpretation and alignment by all departments.
• Develop and implement procurement-related training programs for the procurement team and organization.
• Manage current procurement policies, procedures, and programs with a focus on their ability to enhance organizational value and efficiency; meet regularly with respective departments regarding procurement for their understanding and/or recommendations to enhance policies, procedures and develop, communicate, and implement new/revised policies, procedures and programs as needed.
• Develop a centralized procurement program that adds value and efficiency to the organization.
• Negotiate contract pricing with manufacturers and vendors to compare competitor pricing and quality of products and supplies.
• Works closely with senior level management to create a budget and ensure purchasing of cost-effective products and services for AdaptHealth.
• Develop and maintain working knowledge of current products and services offered by the company.
• Develop cost reduction strategies and savings plans regarding the purchasing of materials, equipment, and supplies.
• Perform other related duties as assigned.

Director, Supply Chain

• Manage high-volume employee relations cases across multiple states and business units
• Triage incoming ER cases through centralized intake system and assess urgency, complexity, and appropriate assignment
• Conduct preliminary fact-finding and investigations for low to moderate complexity cases including policy violations, attendance issues, and interpersonal conflicts
• Document all case activities in enterprise HRIS system with meticulous attention to detail and compliance requirements
• Maintain case closure targets of 3 days for standard ER matters and 10 days for employee protection cases
• Escalate complex, high-risk, or sensitive matters to ER2 team members or ER leadership with appropriate case summary and risk assessment
• Apply employment laws consistently across multiple state jurisdictions, with particular focus on key states with significant employee populations
• Partner with Legal and Compliance teams to ensure adherence to state-specific employment regulations and company policies
• Provide guidance to managers and employees on policy interpretation, ensuring consistent application across diverse business units
• Support enterprise-wide policy rollouts and communicate policy changes to regional HR teams and stakeholders
• Maintain knowledge of FMLA, ADA, Title VII, FLSA, and state-specific laws in assigned regions
• Serve as dedicated ER support for assigned HR Business Partners covering all regions or business units
• Provide consultative support to regional HR teams on performance management and corrective actions
• Guide managers through progressive discipline process, termination procedures, and separation documentation
• Participate in cross-functional HR projects and initiatives to improve ER service delivery across the enterprise
• Build strong partnerships with field HR teams to ensure consistent ER practices and knowledge sharing
• Utilize enterprise HRIS and case management platforms to track, document, and report on ER activities
• Generate standard reports and dashboards on case volumes, resolution times, and trending issues for leadership review
• Leverage data analytics tools to identify patterns and contribute to process improvement initiatives
• Participate in system testing and optimization for ER module enhancements and new platform implementations
• Ensure data integrity and maintain accurate employee records in compliance with recordkeeping requirements
• Prepare unemployment claim responses for multiple state jurisdictions with varying requirements and deadlines
• Coordinate with third-party unemployment administrators and state agencies on claim processing and appeals
• Gather and organize documentation for unemployment hearings, working with regional leadership to secure witness participation

Employee Relations Representative I

QA Engineer

• Mentor and guide team members in quality assurance processes
• Review delivery/shipping tickets for compliance
• Ensure adherence to billing guidelines
• Assist with process improvement initiatives