AdaptHealth

General

• Schedule and coordinate delivery appointments for DME, PAP, and oxygen equipment with patients
• Manage appointments for new equipment and coordinate multi-visit installations for complex medical devices
• Arrange routine maintenance visits, equipment exchanges, and compliance checks in accordance with manufacturer requirements and patient care plans
• Schedule pickup appointments for returned, discontinued, or recalled equipment while ensuring proper documentation
• Prioritize and expedite scheduling for critical patient needs including emergency oxygen deliveries, CPAP equipment failures, and urgent equipment replacements
• Coordinate after-hours and weekend service delivery when required
• Contact patients to confirm appointments, provide delivery time windows, and communicate any schedule changes or delays
• Manage patient inquiries regarding appointment scheduling and provide exceptional customer service throughout the scheduling process
• Collaborate with physicians' offices, home health agencies, and hospital discharge planners to coordinate equipment delivery timing with patient discharge and treatment plans
• Maintain accurate scheduling records, patient contact information, and appointment outcomes in scheduling systems
• Generate daily, weekly, and monthly scheduling reports and performance metrics for management review
• Utilize scheduling software, route optimization tools, and patient management systems effectively

Scheduling Specialist

Director

• The Director, Managed Care is responsible for strategic partnerships with Managed Care Organizations, Post-Acute providers, and Health systems.
• Assists with business operations, audit/compliance, and analytical support.
• Advises senior management of business opportunities and strategies.
• Leads and advances Strategic Partnerships for the Company, including clinical integration, enhancements in reimbursement, and innovative development.
• Provides guidance and direction to cross-functional business team members including Operations, Sales, Billing and/or Finance.
• Ensures timely and accurate setup and ongoing maintenance of contracts with contracted entities.
• Manages a portfolio of clients to identify and deliver on business opportunities and projects.

Director, Managed Care

Vice President

• Manage all strategic cash management initiatives, oversee global cash management/l liquidity activities, report on related activities and execute fund movements
• Maintain oversight of daily cash position, associated reporting and ensures timely processing of transactions through bank platforms by Treasury staff
• Anticipates and recommends any short-term borrowing/investment needs to management and works with other internal stakeholders to determine the best source of additional liquidity
• Develop, monitor, and analyse six-month cash liquidity forecast, ensuring any changes to projections are reconciled with FP&A & Accounting
• Prepares related reporting package for management
• Engage in risk management activities including maintaining compliance with all debt agreements

Vice President – Treasury

Intake Specialist

• Review medical records, clinical documentation, and payer guidelines to determine patient eligibility, qualification status, and compliance prior to service delivery
• Communicate with patients regarding financial responsibility, collect payments when applicable, and document interactions accurately
• Contact patients when documentation does not meet payer requirements, providing updates and alternative options to support timely care
• Work with referral sources, physicians, and clinical teams to obtain complete and compliant documentation
• Demonstrate expert knowledge of payer requirements to ensure services are provided appropriately and in compliance
• Maintain accurate, timely documentation of patient information and communications using electronic systems
• Accurately enter referrals within established timeframes while meeting productivity and quality standards
• Coordinate with leadership to ensure appropriate inventory and services are selected and scheduled
• Work closely with sales, insurance verification, and internal support teams to facilitate the referral and intake process
• Navigate multiple EMR and online systems to obtain and manage documentation. Ensure appropriate shipping and delivery methods are selected in accordance with company procedures
• Answer incoming calls promptly and provide professional assistance to patients and referral sources
• Participate in on-call rotation during non-business hours in accordance with company policy
• Support team operations and quality standards by following company policies and procedures
• Performs other related duties as assigned

Compliance

• Develop and implement strategies to ensure IT systems align with regulatory requirements, industry standards, and best practices.
• Provide strategic direction to the IT compliance team to achieve organizational objectives effectively.
• Oversee compliance with applicable regulations including SOX, HIPAA/HITECH, and other industry-specific standards.
• Stay abreast of regulatory changes and assess their impact on IT operations, initiating necessary adjustments to maintain compliance.
• Partner with Internal Audit, Finance, Legal, and external auditors to support IT compliance program objectives, audit readiness, and regulatory reporting requirements.
• Develop, review, and enforce IT policies, procedures, and standards to mitigate risks and ensure compliance with regulatory requirements.
• Collaborate with legal and other departments to ensure alignment with corporate governance objectives.
• Conduct risk assessments to identify potential vulnerabilities and gaps in IT compliance.
• Develop and implement mitigation strategies to address identified risks and ensure the integrity and security of IT systems and data.
• Manage the end-to-end IT audit lifecycle, including SOX ITGC and SOC 2 Type II cycles.
• Coordinate audit activities and drive timely remediation of findings.
• Develop and deliver training programs to increase awareness of IT compliance requirements across the organization.
• Foster a culture of compliance by educating employees on their roles and responsibilities in maintaining IT security and regulatory adherence.
• Evaluate and monitor the compliance of vendors and third-party service providers with contractual and regulatory requirements.
• Establish processes for vendor risk management and ensure compliance throughout the vendor lifecycle.
• Develop and implement incident response procedures to address IT compliance breaches promptly.
• Lead investigations into compliance incidents, identify root causes, and implement corrective actions to prevent recurrence.

Director, IT Compliance

• Review medical records, clinical documentation, and payer guidelines to determine patient eligibility, qualification status, and compliance prior to service delivery.
• Communicate with patients regarding financial responsibility, collect payments when applicable, and document interactions accurately.
• Contact patients when documentation does not meet payer requirements, providing updates and alternative options to support timely care.
• Work with referral sources, physicians, and clinical teams to obtain complete and compliant documentation.
• Demonstrate expert knowledge of payer requirements to ensure services are provided appropriately and in compliance.
• Maintain accurate, timely documentation of patient information and communications using electronic systems.
• Accurately enter referrals within established timeframes while meeting productivity and quality standards.
• Coordinate with leadership to ensure appropriate inventory and services are selected and scheduled.
• Work closely with sales, insurance verification, and internal support teams to facilitate the referral and intake process.
• Navigate multiple EMR and online systems to obtain and manage documentation.
• Ensure appropriate shipping and delivery methods are selected in accordance with company procedures.
• Answer incoming calls promptly and provide professional assistance to patients and referral sources.
• Participate in on-call rotation during non-business hours in accordance with company policy.
• Support team operations and quality standards by following company policies and procedures.
• Performs other related duties as assigned.

Documentation Specialist

• Review, analyze, and validate clinical documentation to ensure payer compliance and billing readiness
• Collect and manage patient eligibility documents, including prescriptions, CMNs/LMNs, clinical notes, labs, and prior authorizations
• Resolve pending revenue by reconciling documentation with outstanding charges
• Request and track prior authorizations, including coordination with state Medicaid programs
• Identify documentation trends or recurring issues and proactively escalate and educate internal teams and provider offices
• Ensure compliance with Medicare, Medicaid, HIPAA, and private insurance regulations
• Generate and manage electronic documentation requests to physicians and insurance companies
• Communicate with physician offices and payers to obtain missing or incomplete documentation
• Collaborate with AdaptHealth sales, support, and customer service teams to support timely billing
• Maintain and update physician databases to ensure accurate communication and document delivery
• Serve as backup support for customer service inquiries as needed
• Meet productivity, quality, and attendance standards while contributing to a team-focused, continuous improvement culture
• Perform all other duties as assigned

Recruitment

• Perform full-lifecycle recruitment including sourcing, screening, interviewing, negotiating and extending offers.
• Establish partnership with Hiring Managers to lead full life cycle recruiting efforts.
• Source active and passive qualified talent, developing and implementing innovative sourcing strategies for hard to fill positions including direct sourcing and internet recruitment.
• Conduct interviews and provide Hiring Managers with detailed notes.
• In partnership with HR and Hiring Managers manage the offer process.
• Coordinate all necessary qualification and background checks for applicants.
• Manage candidate activity within the Applicant Tracking System.
• Help maintain critical reporting and tracking metrics.
• Serve as a strategic Recruiter / talent advisor by actively establishing a collaborative relationship with business leaders by providing recommendations and talent insights using deep technical acuity, market knowledge, and a strong network.
• Maintain patient confidentiality and function within the guidelines of HIPAA.

Senior Recruiter

Operations

• Lead, inspire, motivate, and develop the operational management team by establishing priorities and goals that lead to a unified culture and outstanding customer satisfaction.
• Help with operations strategic planning, strategy execution, and implementation of standardized processes and procedures to produce predictable high-quality financial outcomes.
• Ensure scalable but nimble department structure that supports the organization’s growth plan.
• Identify process improvement opportunities by developing a firm understanding of client workflows, best practices, and current bottlenecks.
• Develop Operation KPIs that allow benchmarking for operational targets.
• Partner with finance and RCM teams to evaluate collection capabilities and adherence to payer contracts.
• Work with Chief Operating Officer to determine the best strategy for prospecting new National Accounts.
• Responsible for achieving profitable growth, clinical excellence, and regulatory compliance through effective leadership.
• Drive collaboration across the organization to identify needs and develop scalable solutions.
• Prioritize objectives and implement strategies to achieve company initiatives as part of the leadership team.
• Directly and indirectly manage staff with the goal of enhancing professional development and personal growth.
• Demonstrate situational agility and the ability to forecast trends and then train and lead teams in new directions to support sustainable growth.
• Works with Chief Operating Officer on strategic approaches for referral generation for long-term sustainable progress and growth.
• Ensure compliance with federal, state, and local legal and professional requirements by studying existing and new legislation; anticipating future legislation; enforcing adherence to requirements; advising management on needed actions.
• Promote the mission, vision, and values of the organization.
• Develop and maintain working knowledge of current HME products and services offered by the company.
• Maintain patient confidentiality and function within the guidelines of HIPAA.
• Complete assigned compliance training and other educational programs as required.
• Maintain compliance with AdaptHealth’s Compliance Program.
• Perform other related duties as assigned.
• Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.

Vice President, Operations

• Review medical records, clinical documentation, and payer guidelines to determine patient eligibility, qualification status, and compliance prior to service delivery
• Communicate with patients regarding financial responsibility, collect payments when applicable, and document interactions accurately
• Contact patients when documentation does not meet payer requirements, providing updates and alternative options to support timely care
• Work with referral sources, physicians, and clinical teams to obtain complete and compliant documentation
• Demonstrate expert knowledge of payer requirements to ensure services are provided appropriately and in compliance
• Maintain accurate, timely documentation of patient information and communications using electronic systems
• Accurately enter referrals within established timeframes while meeting productivity and quality standards
• Coordinate with leadership to ensure appropriate inventory and services are selected and scheduled
• Work closely with sales, insurance verification, and internal support teams to facilitate the referral and intake process
• Navigate multiple EMR and online systems to obtain and manage documentation.
• Ensure appropriate shipping and delivery methods are selected in accordance with company procedures
• Answer incoming calls promptly and provide professional assistance to patients and referral sources
• Participate in on-call rotation during non-business hours in accordance with company policy
• Support team operations and quality standards by following company policies and procedures
• Performs other related duties as assigned

Executive Assistant

• Provide high level executive support to multiple C Suite leaders while overseeing daily operations
• Lead complex calendar and priority management across multiple C Suite executives
• Manage vendor relationships and ensure quality execution of service agreements
• Coordinate meetings, events, and travel for C Suite leaders
• Support special projects through research, data collection, analysis, and report preparation

Senior Executive Assistant – C-Suite, Office Operations Manager

Therapist

• Provide ongoing education and care to the patient and/or caregivers
• Report recommendations back to the branch location
• Collaborate with multidisciplinary teams across the organization to ensure extraordinary care
• Uses clinical expertise in evaluating both invasive and non-invasive ventilator patients in a virtual setting
• Ability to demonstrate and instruct on use of ventilator units and supplies

Scheduling Specialist

Director, Managed Care

Vice President – Treasury

Intake Specialist

Director, IT Compliance

Intake Specialist

Documentation Specialist

Documentation Specialist

Senior Recruiter

Vice President, Operations

Intake Specialist

Senior Executive Assistant – C-Suite, Office Operations Manager

Respiratory Therapist, Clinician