Scheduling Specialist

AdaptHealth

Scheduling Specialist at AdaptHealth responsible for coordinating patient appointments for medical equipment delivery and ensuring compliance with operational standards. Providing exceptional customer service to patients and healthcare providers.

Posted 7/24/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare scheduling, patient care coordination, and medical equipment delivery, ensuring compliance with manufacturer requirements and patient care plans. Proficient in utilizing scheduling software and managing competing priorities in a fast-paced environment while providing exceptional customer service.

Highest-signal resume keywords

Healthcare SchedulingPatient Care CoordinationScheduling Software ProficiencyCustomer Service ExcellenceTime Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Healthcare Scheduling Best PracticesMedical Equipment Delivery CoordinationRoute Optimization ToolsMicrosoft Office SuitePatient Management SystemsScheduling Conflict ResolutionPerformance Metrics GenerationDME KnowledgePAP Equipment UnderstandingOxygen Therapy Equipment Awareness

Soft Skills

Excellent Verbal CommunicationWritten Communication SkillsEmpathyAdaptabilityMultitasking Abilities

Tools & Technologies

Scheduling SoftwarePatient Management SystemsRoute Optimization Tools

Industry Keywords

DMEPAPOxygen TherapyPatient Care PlansHealthcare Delivery Timelines

About the role

Key responsibilities & impact

Schedule and coordinate delivery appointments for DME, PAP, and oxygen equipment with patients
Manage appointments for new equipment and coordinate multi-visit installations for complex medical devices
Arrange routine maintenance visits, equipment exchanges, and compliance checks in accordance with manufacturer requirements and patient care plans
Schedule pickup appointments for returned, discontinued, or recalled equipment while ensuring proper documentation
Prioritize and expedite scheduling for critical patient needs including emergency oxygen deliveries, CPAP equipment failures, and urgent equipment replacements
Coordinate after-hours and weekend service delivery when required
Contact patients to confirm appointments, provide delivery time windows, and communicate any schedule changes or delays
Manage patient inquiries regarding appointment scheduling and provide exceptional customer service throughout the scheduling process
Collaborate with physicians' offices, home health agencies, and hospital discharge planners to coordinate equipment delivery timing with patient discharge and treatment plans
Maintain accurate scheduling records, patient contact information, and appointment outcomes in scheduling systems
Generate daily, weekly, and monthly scheduling reports and performance metrics for management review
Utilize scheduling software, route optimization tools, and patient management systems effectively

Requirements

What you’ll need

High school diploma or equivalent required
Associate’s degree in business administration, Healthcare Administration, or related field preferred
Previous experience in healthcare scheduling, customer service, or administrative support preferred
Knowledge of healthcare scheduling best practices, patient care coordination, and medical equipment delivery coordination with relevant experience
Advanced proficiency in scheduling software, route optimization tools, Microsoft Office Suite, and patient management systems with ability to learn modern technologies quickly
Understanding of DME, PAP, and oxygen therapy equipment, patient care requirements, and healthcare delivery timelines with awareness of medical equipment urgency levels
Excellent verbal and written communication skills with professional phone manners for patient interactions and ability to coordinate with healthcare providers and internal teams
Exceptional time management, diligence, multitasking abilities, and capacity to manage competing priorities in fast-paced healthcare environment
Strong analytical thinking, critical thinking skills, and ability to resolve scheduling conflicts while maintaining patient satisfaction and operational efficiency
Empathy and patience when dealing with patients, professional ethics, adaptability to changing schedules, and commitment to providing exceptional customer service
Ability to work independently with minimal supervision while collaborating effectively with cross-functional teams and contributing to department objectives

Benefits

Comp & perks

Maintains patient confidentiality and functions within the guidelines of HIPAA
Completes assigned compliance training and other education programs as required
Performs other related duties as assigned