Documentation Specialist

AdaptHealth

Documentation Specialist ensuring the timely collection and management of patient documentation for AdaptHealth. Collaborating with internal teams and external partners to support compliant billing and patient care.

Posted 7/7/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Review, analyze, and validate clinical documentation to ensure payer compliance and billing readiness
Collect and manage patient eligibility documents, including prescriptions, CMNs/LMNs, clinical notes, labs, and prior authorizations
Resolve pending revenue by reconciling documentation with outstanding charges
Request and track prior authorizations, including coordination with state Medicaid programs
Identify documentation trends or recurring issues and proactively escalate and educate internal teams and provider offices
Ensure compliance with Medicare, Medicaid, HIPAA, and private insurance regulations
Generate and manage electronic documentation requests to physicians and insurance companies
Communicate with physician offices and payers to obtain missing or incomplete documentation
Collaborate with AdaptHealth sales, support, and customer service teams to support timely billing
Maintain and update physician databases to ensure accurate communication and document delivery
Serve as backup support for customer service inquiries as needed
Meet productivity, quality, and attendance standards while contributing to a team-focused, continuous improvement culture
Perform all other duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent work experience required
One (1) year of administrative experience. Types of administrative experience include but are not limited to insurance, billing, claims, call center, or financial services
Strong problem-solving skills with attention to detail
Strong verbal and written communication
Excellent customer service skills
Proficient computer and system skills
Ability to work in a fast-paced environment inclusive of multi-tasking

Benefits

Comp & perks

Comprehensive medical, dental and vision coverage (eligible first of the month following hire)
401(k) with company match
Paid Time Off Plans including 6 paid holidays
Employee Stock Purchase Plan
Paid Parental Bonding Leave
Short and Long-term Disability Insurance
Life and AD&D Insurance
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
CVS Minute Clinic and Teledoc access
Spousal Advantage Reimbursement Plan
Identity Theft Protection and Legal Plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Administrative ExperienceBillingClaims ProcessingPatient Eligibility ManagementDocumentation Analysis

Soft Skills

Problem-Solving SkillsAttention to DetailVerbal CommunicationWritten CommunicationMulti-Tasking