AdaptHealth

Regional Program Manager

AdaptHealth

full-time

Posted on:

Location Type: Office

Location: Sacramento • California • United States

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About the role

  • The Regional Program Manager serves as a regional manager responsible for overseeing regional client relationships with payers and referral sources, monitoring service performance, and driving operational improvements.
  • This role coordinates communications, manages expectations, and facilitates resolution management with AdaptHealth teams for specific client agreements.
  • The primary objective is to ensure contractual commitments are met or exceeded while supporting business needs through effective communication, reporting, and continuous improvement initiatives.
  • Oversee payer and referral source relationships within assigned region.
  • Manage client expectations and maintain ongoing communication.
  • Track service performance metrics against established benchmarks.
  • Facilitate communication between clients, internal teams, and stakeholders.
  • Lead resolution efforts for escalated customer and client issues.
  • Collaborate closely with Regional Vice President, Operations on strategic initiatives and regional performance.

Requirements

  • Bachelor's degree in relevant field
  • Five (5) years’ experience in client relationship management or healthcare operations
  • Experience with contract management and performance monitoring
  • Background in healthcare payer or referral relationships preferred.
  • Valid and unrestricted driver’s license in the state of residence
Benefits
  • Promote the mission, vision, and values of the organization
  • Complete assigned compliance training and other educational programs as required.
  • Maintain compliance with AdaptHealth’s Compliance Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client relationship managementcontract managementperformance monitoringservice performance metricsoperational improvementsreportingcontinuous improvement initiatives
Soft Skills
communicationexpectation managementresolution managementcollaborationleadership
Certifications
Bachelor's degree