Lead, PAP Specialist
AdaptHealth
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Assist leadership with oversight of the retail team.
- Provide feedback, training, and guidance to ensure staff is following department protocol.
- Handle escalated phone calls from patients or insurance companies.
- Work closely with supervisor and Leadership to develop process improvements.
- Ensure customers receive PAP equipment timely.
- Ensure audits are accurately completed and submitted on time.
- Monitor, communicate, and manage all clients on Positive Airway Pressure devices.
Requirements
- High School Diploma required; Associated degree preferred.
- Three (3) years’ work related in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry required.
- Two (2) HME claims experience is preferred.
- Exact job experience is considered any of the above tasks in a Medicare certified HME, IV or HH environment that routinely bills insurance.
Benefits
- Full-service home medical equipment products and services
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims processingbillingcustomer serviceauditingprocess improvementhealth care administrationinsurance managementHME claims experiencecall center managementfinancial services
Soft Skills
leadershiptrainingguidancecommunicationproblem-solvingteam collaborationcustomer focusfeedback provisiontime managementescalation handling
Certifications
High School DiplomaAssociate Degree