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Sales

• Initiate contact with pre-validated prospects by targeting key decision makers
• Execute high volume sales activities while engaging with key stakeholders
• Develop new business opportunities and support the strategic business plan
• Provide strategic prospecting by identifying and prioritizing high-value Enterprise accounts
• Act as lead for activities supporting specific strategic contracts which result in qualified opportunities and appointments
• Attend key industry events
• Partner with Senior Sales Executives for seamless transition of prospects
• Utilize and update activities in Salesforce CRM

Enterprise Sales Specialist – Managed Services

Support Engineer

• Ensures specific products and technology programs are executed in the field effectively while maintaining ongoing product quality and services to all stakeholders
• Provides ongoing third-level technical support to field engineers and troubleshoots problems on equipment
• Provides field support for new product introductions & installations
• Provides instruction on new adjustments, repairs, upgrades and troubleshooting procedures, including guidance in utilization of available sources of information
• May audit accounts/equipment for performance and ensure proper maintenance, report on others work to ensure it meets company standards, and report findings on the SAR
• Escalates issues in a timely manner that minimizes customer downtime
• Informs Canon USA Management on escalation status
• Frequently utilizes SAR, imPACT, RCCA and CRM, Maintenance Assist, Remote Assist & ADAM
• Maintains and updates problem records and reports any resolved/unresolved problems
• Organizes and disseminates information so that other engineers can perform their duties more efficiently
• Creates documents, and inputs updated technical information to maintain knowledge database, Core Competencies/technical publications
• Trains other engineers in the use of tools, working methods, and technical tips to improve performance
• Troubleshoots MICR issues and answers MICR related questions
• Ensures all tasks, regardless of owner, are completed in a timely fashion (RCCA)
• Completes Bundle upgrades confidently and in a timely manner
• Must understand and show competence in Media related issues and be able to discuss the interaction between Ink & Media
• Full understanding of ORS and utilizes its dashboard functionality on a regular basis
• Achieves and improves the performance targets for the current strategic products and proceeds post-sales support for all assigned products
• Interfaces with development, factory engineers or third party vendors for technical information
• Reports to PSO field obstacles (documentation, product defect, logistics) to team lead(s)

National Support Technician

Administrative Assistant

• Conduct market, competitor, and channel analysis across Latin America
• Develop Annual Business Plans (revenue, unit, profit planning)
• Lead budgeting and support monthly business reviews
• Create and improve demand forecasts
• Sales & Operations Planning (S&OP)
• Analyze POS and inventory data to identify growth opportunities
• Plan and execute channel promotions and marketing programs
• Optimize online product pages and digital assets
• Coordinate new product launch planning with partners
• Identify and resolve issues related to demand shifts or inventory imbalance
• Prepare sales performance reports and propose improvement actions

Budget and Administrative Specialist

Analyst

• Develops and manages proposal and bid activities (valued at $500K-$1M+), including maintaining schedules, coordinating inputs and reviews, and ensuring bid strategy implementation.
• Project manages RFP/RFI/RFQ opportunities, as well as current contract renewals and expansion requests using defined processes.
• Works with division subject matter experts to formulate proposals for strategic priorities.
• Conducts research and interviews Operations, Technology, and others to compose appropriate and effective copy for individual proposals and bid materials.
• Reviews and edits written materials to ensure quality and consistency.
• Travels to client sites nationwide to present Canon's value proposition and work with the project team to secure new business.
• Meets established deadlines for all proposals.
• Has a clear understanding of division's and client's objectives, observing and absorbing market knowledge and trends.
• Leads Capture Planning projects that define winning strategies oriented towards capturing specific business opportunities.
• Formulates and documents thoughtful solutions that addresses complex customer requirements and needs.
• Partners with key teams such as Pricing, Operations and Sales to obtain crucial data required for solution design and documentation.
• Maintains and updates Capabilities Presentations.
• Develops customized client presentations, travels to client locations, and presents division's business development strategies to prospects.
• Attends industry workshops and trainings to encourage innovation and maintain consistent understanding across bid and proposal best practices.
• Ensures that proposal messaging is consistent with division's communications strategy.
• Creates and maintains the Strategy's knowledge databases.
• Uses organization, writing and information design skills to increase the business strategy to communicate the Company's value.
• Creates and maintains proposal content, infographics, and a Win Theme Library.

Proposal Analyst

Business Analyst

• Provide advanced technical advice, counsel, and expertise in support of securing sales of networked printing devices, associated software/servers, and professional consulting services
• Provide technical support in sales presentations, customer trainings, and service delivery
• Work with the sales team on evaluating prospective customers, account strategy, and enterprise printing applications solutions
• Participate in sales calls and customer meetings
• Collaborate on RFP responses and provide ongoing project management support on complex solutions
• Collaborate on the installation and integration of products and applications
• Conduct customer training classes and provide installation and integration direction

Solutions Analyst

Account Executive

• Sells billable consumables consultatively by making outbound calls to customers and prospective customers in an assigned territory; details product features and pricing; determines customer needs and requirements.
• Takes inbound calls, reroutes if necessary; tracks customer needs or concerns.
• Prospects specific vertical markets to identify decision makers and influencers.
• Responsible for CRM utilization and accurate pipeline management; enters orders into the appropriate system.
• Demonstrates high customer service skills; Works through objections to close net new business.

Consumable Sales Representative

• Drive awareness of requirements in Finance ERP operations across business units and identify substandard systems processes through evaluation of real-time data and design better system processes to overcome deficiencies
• Serve as thoughtful leader for technical business processes, developing systems prototypes that promote increased efficiency and productivity on multiple levels
• Create and implement precise management plans for every project, with attention to transparent communication at all levels
• Perform, evaluate, and communicate thorough quality assurance at every stage of systems development
• Gather user requirements and design and coordinate system development and implement in production to ensure maximum usability
• Partner with stakeholders across business units (ex: Business Operations, Customer Service, Sales & Finance) to develop analysis and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams
• Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties
• Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
• Conduct daily systems analytics to maximize effectiveness and troubleshoot problems
• Develop meaningful and lasting relationships with partners for optimized systems integration and respond to questions and concerns from managers and executives with supporting research and recommendations

Senior Analyst, Business Applications

Manager

• Manage a team that services and supports specific business system products and services within a territory and/or an assigned account list, including: hardware, document management solutions, and related software.
• Select, hire, train, and develop current and new technical representatives.
• Address and resolve customer issues in a time-effective manner to achieve complete customer satisfaction.
• Manage the warehousing process as it relates to merchandise and inventory.
• Oversee the development and education of the team as it relates to new technology in an evolving industry.

Manager, Branch Service – Printer Techs

• Manage a team that services and supports specific business system products and services
• Select, hire, train, and develop technical representatives
• Address and resolve customer issues effectively
• Oversee the warehousing process related to merchandise and inventory
• Develop and educate the team on new technology

Branch Service Manager

Operations

• Responsible for medium to complex application administration for fleet management, output management and scanning software solutions
• Establishes and maintains a thorough knowledge of the client's networking environment
• Maintains up-to-date knowledge of all solutions deployed within the client's environment
• Responsible for regular application administration for fleet management, output management and scanning software solutions
• Assists client and Canon's Account Team to test and implement hardware/software solutions in client network environment
• Alerts Canon team of potential impact to timeline immediately
• Performs all technical support and issue resolution activities
• Communicates chronic technology issues with Client, Canon Account Team
• Trains Canon site-personnel on pre-defined trouble-shooting and remediation strategies
• Ensures technical deadlines are met, works with project team to manage customer expectations
• Leads technical projects, chairs technical meetings, and ensures project success through project management

Senior Technical Operations Specialist

Financial Planning and Analysis

• Involves budgeting, month-end close, financial reporting and analysis
• Audit and SOX support
• Ad-hoc analytical support for financial results
• Research and evaluate effectiveness of processes
• Prepare or approve journal entries
• Analyze month-end account balances
• Create presentations, prepare and calculate revenue and IBT forecasts
• Provide cross functional team support

Senior Financial Administrative Analyst

Business Development Rep

• Supports the Director, Business Development in all stages of the sales process
• Develops and implements quality assurance processes and procedures including test/use cases
• Creates monthly financial reporting to measure department revenue
• Maintains knowledge of databases and database queries, with the ability to run reports on any platform
• Standardizes processes, implements procedures and documents business processes
• Manages systems testing and supports user acceptance testing
• Schedules and attends sales meetings with the Director
• Prepares meeting notes and conducts follow-up tasks as appropriate
• Researches and identifies new business leads through market research and industry publications

Business Development Specialist

Social Media Manager

• You will have the opportunity to gain hands-on work experience by participating in significant work projects that help you learn, develop business skills, and provide a meaningful contribution to Canon's business and goals.
• You will be exposed to world-class teams and our business, marketing, and strategy initiatives through training, meetings, presentations, and other planned activities.
• You’ll gain marketable skills and knowledge that you’ll need in transitioning into the workforce.
• You’ll come to the office 3 days a week and 2 days with the option to work from home (unless a specific business need arises requiring in-office attendance on other days).