accessiBe

Operations

• Responsible for medium to complex application administration for fleet management, output management and scanning software solutions
• Establishes and maintains a thorough knowledge of the client's networking environment
• Maintains up-to-date knowledge of all solutions deployed within the client's environment
• Responsible for regular application administration for fleet management, output management and scanning software solutions
• Assists client and Canon's Account Team to test and implement hardware/software solutions in client network environment
• Alerts Canon team of potential impact to timeline immediately
• Performs all technical support and issue resolution activities
• Communicates chronic technology issues with Client, Canon Account Team
• Trains Canon site-personnel on pre-defined trouble-shooting and remediation strategies
• Ensures technical deadlines are met, works with project team to manage customer expectations
• Leads technical projects, chairs technical meetings, and ensures project success through project management

Senior Technical Operations Specialist

Financial Planning and Analysis

• Involves budgeting, month-end close, financial reporting and analysis
• Audit and SOX support
• Ad-hoc analytical support for financial results
• Research and evaluate effectiveness of processes
• Prepare or approve journal entries
• Analyze month-end account balances
• Create presentations, prepare and calculate revenue and IBT forecasts
• Provide cross functional team support

Senior Financial Administrative Analyst

Business Development Rep

• Supports the Director, Business Development in all stages of the sales process
• Develops and implements quality assurance processes and procedures including test/use cases
• Creates monthly financial reporting to measure department revenue
• Maintains knowledge of databases and database queries, with the ability to run reports on any platform
• Standardizes processes, implements procedures and documents business processes
• Manages systems testing and supports user acceptance testing
• Schedules and attends sales meetings with the Director
• Prepares meeting notes and conducts follow-up tasks as appropriate
• Researches and identifies new business leads through market research and industry publications

Business Development Specialist

Social Media Manager

• You will have the opportunity to gain hands-on work experience by participating in significant work projects that help you learn, develop business skills, and provide a meaningful contribution to Canon's business and goals.
• You will be exposed to world-class teams and our business, marketing, and strategy initiatives through training, meetings, presentations, and other planned activities.
• You’ll gain marketable skills and knowledge that you’ll need in transitioning into the workforce.
• You’ll come to the office 3 days a week and 2 days with the option to work from home (unless a specific business need arises requiring in-office attendance on other days).

Public Relations Intern, Brand Social Media

Analyst

• Review product developments, vendor engagements and business initiatives, including technical and operational documentation to understand how personal data is used and shared and assist in the application and documentation of legal requirements associated with the collection, use, sharing, storing and deletion of the data
• Collaborate with data users to provide guidance and requirements based on laws and internal policies related to personal data
• Propose effective strategies to mitigate identified risks and assist in developing remediation plans at both the program and business unit level
• Liaise with all Business verticals across the portfolios including working with corporate functions such as HR, InfoSec, Marketing, and others
• Assist the lawyers with Consent Management Platforms, including reviewing detailed cookie information and other data related to tracking tools
• Hold primary responsibility for managing the Privacy mailbox, handling both consumer and business inquiries
• Prepare quarterly reports on compliance metrics and help define and improve operational workflows
• Support various privacy and security-related projects as assigned
• Create and maintain Privacy Documentation, Playbooks, and how to manuals
• Create and support privacy Impact assessments
• Supports privacy compliance efforts by monitoring data handling practices and assisting with the implementation of data retention and disposition schedules

Privacy Analyst

Finance & Accounting Internship

Sales Engineer

• Own the technical sales execution for accessFlow opportunities where you are formally assigned.
• Partner with AEs and AMs to support revenue generation and drive ARR against defined targets.
• Deliver tailored product demonstrations aligned to customer workflows, compliance requirements, and technical environments.
• Lead technical discovery to qualify use cases, assess fit, and guide solution design.
• Support proofs of concept (POCs), pilots, and evaluations to accelerate deal velocity and close confidence.
• Participate in security reviews, architecture discussions, and technical due diligence with customer stakeholders.
• Develop deep expertise in accessFlow’s capabilities, integrations, and roadmap.
• Translate accessibility standards (WCAG, Section 508, EN 301 549) into practical, customer-ready technical solutions.
• Provide clear, accurate technical guidance throughout the sales cycle to align expectations and outcomes.
• Document technical contributions and opportunity engagement clearly in CRM systems.
• Collaborate with Sales, Customer Success, and Product teams to ensure smooth post-sale handoff and customer success.
• Contribute to sales enablement, demo assets, and technical collateral to support scale.
• Provide structured feedback to Product and GTM leadership based on customer insights and deal patterns.
• Act as a trusted technical advisor to prospects evaluating enterprise accessibility solutions.
• Confidently position accessFlow against competitive offerings in the accessibility market.
• Build credibility with technical, security, compliance, and business stakeholders throughout the buying process.

Administration

• Responsible for retrieving and fulfilling standard Data Management requests with direction from the Lead and Supervisor
• Retrieves equipment orders from CRM/document retrieval system and performs customer maintenance returning an accurate update along with necessary linkages in a timely manner
• Retrieves requests from the Data Management mailbox – updates the system and returns the requests with the necessary information for requestor to complete their updates
• Works with ancillary departments to resolve customer database issues while providing guidance to others to meet the needs of our Customers
• Receives and resolves customer care tickets from all other Departments working them to completion

Customer Administrator I

Accountant

• Prepares and reconciles data for posting to financial statements including balance sheet, profit and loss, subsidiary statements, etc.
• Reviews and analyzes general ledger account balances for accuracy and makes recommendations for corrections.
• Evaluates financial reports and records to verify accuracy of journal entries and accounting classifications assigned to various records.
• Performs monthly reconciliation of general ledger accounts.
• Prepares accurate and timely reports and accounting statements for management.
• Analyzes trends, costs, revenues, and other commitments used in predicting future revenues and expenses.
• Reports financial information to management and offers suggestions regarding resource utilization, tax strategies, and assumptions underlying budget forecasts.
• Analyzes financial information and prepares financial reports to determine and/or maintain record of assets, liabilities, profit and loss, tax liability, or other financial activities within the organization.
• Follows and suggests established regulations, guidelines, policies, procedures, etc. to ensure compliance to general accounting practices.
• May be assigned additional duties and/or special projects.

Accountant II

Data Analyst

• Own and evolve the Power BI reporting suite that supports the Strategic Pricing team
• Analyze internal program usage (credit/discount programs) and perform ROI modeling to identify business opportunities
• Manage the critical workflow for product launches, including moving product data from Domo into the Enterprise ERP, creating item codes, and managing Price Books
• Collaborate with internal IT teams to manage and audit proprietary sales configuration and pricing systems
• Use SQL and Python to extract, consolidate, and analyze data from disparate sources
• Provide ad-hoc reporting and "big picture" summaries for Product Planning and Strategic Pricing leadership
• Utilize Google Apps Script and other automation tools to streamline data collection
• Act as a liaison to the Sales Data Analytics team, ensuring marketing and pricing data integrates effectively with enterprise-wide sales reporting

Data Analytics Analyst

Collections

• Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
• Responsible for monitoring and maintaining assigned accounts
• Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
• Build and maintain working relationships with Customers, Dealers, other Canon entities, and associates
• Follows through on all issues timely and accurately to resolution and ensure escalation when necessary for cases
• Resolve customer delinquency to ensure resolution prior to 90 days
• Accountable for reducing delinquency for assigned accounts
• Resolves disputes such as insurance, asset usage, sales tax, equipment disputes, property tax, monetary adjustments etc. in a timely fashion
• Has skip tracing/account reconciliation knowledge
• Update core systems with case management while updating and maintaining both the contact and virtual account database
• Responsible to provide professional, courteous, responsive and accurate service to our customers that is in harmony with the Canon Brand image
• Effective and efficient handling of customer transactions while maintaining customer focus, collaborating and communicating in real time
• Ability to make sound, factual based timely decisions to provide an extraordinary service experience with customers
• Successfully completes other projects as assigned by management
• Ability to manage customers with multiple schedules

Collections Representative

Marketing

• Identify, vet, and engage with relevant influencers and brand ambassadors
• Support the end-to-end execution of brand campaigns within the imaging category
• Act as the primary liaison with partner agencies to coordinate production and creation of brand campaign marketing assets
• Collaborate with sales managers and account executives to drive sell-through and visibility on Amazon and other key retailers
• Manage the creation and distribution of marketing assets for new product launches
• Track the performance of marketing campaigns, paid ads, and influencer activities
• Monitor competitive activity, identify customer needs, and track unauthorized dealer activity on third-party marketplaces
• Prepare presentations for account product line reviews and pre-disclosure meetings

Marketing Specialist

Customer Support

• Provide positive and professional technical support to Canon customers via phone, email, and chat
• Analyze complex issues to answer questions, troubleshoot, and advise on solutions
• Promptly identify, research, and resolve customer inquiries using all available software and network tools
• Interact with customers and team members simultaneously to expedite call resolution
• Make prompt, accurate business decisions that mutually benefit the business and the customer
• Document interactions and resolutions in our easy-to-use applications
• Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website

Technical Printer Support Representative I, Inkjet

Call Center Representative

• Monitors all telephone queues to ensure that the Dispatchers are at their desks, logged on and ready to work during the hours designated by the individual work schedules.
• Guides Lead Dispatchers to ensure that the customer pick up times and technician pick up times are within targets.
• Responsible for guiding and controlling all incoming and outgoing calls from BSM technicians and customers when necessary within the region, and to work along with Service management to ensure compliance and direction of effort.
• Coordinates efforts with Dispatch Manager to control and guide Dispatch personnel.
• Evaluates performance based on weekly reports.
• Communicates with internal departments such as Data Management, Customer Service, Operations Managers, Credit and Collections, and Contracts.
• Sets appropriate example with professionalism, and good attendance and punctuality.
• Perform all required management tasks regarding personnel including interviewing, training, employee development and employee discussions.