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Business Analyst

• Provide advanced technical advice, counsel, and expertise supporting sales of networked printing devices, associated software/servers, and professional and consulting services
• Provide technical support in sales presentations, customer trainings, and delivery of professional services
• Work with the sales team to evaluate prospective customers, develop account strategy, and identify enterprise printing application solutions
• Participate in sales calls
• Participate in on-site customer visits for meetings, surveys, and inspections
• Meet with customer IT staff as a technical advisor
• Collaborate on RFP responses
• Provide ongoing project management support for complex solution architecture and implementation
• Collaborate on product and product-application installation and integration
• Generate professional services revenue independent of equipment and software sales
• Conduct customer training classes
• Provide installation and integration direction for advanced Color Solutions
• Provide post-sales 24/7 after-hours support and implementation services

Production Print Solutions Analyst

Data Scientist

• Analyze complex marketing and consumer behavior problems using internal CRM, web and sales data and external market and advertising-platform data
• Build, evaluate and deploy predictive models for attribution, customer lifetime value, churn forecasting and trend analysis using Python and GCP Vertex AI
• Construct optimized BigQuery queries and manage complex datasets
• Cleanse, integrate and automate pipelines for disparate marketing data streams
• Build self-serve analytics dashboards in Tableau for cross-functional marketing teams
• Guide marketing strategy and adoption of Gemini and generative AI
• Use Google Workspace Studio and NotebookLM to compile, synthesize and centralize marketing intelligence and research
• Design and configure customized Gems, AI solutions and AI agents for copywriting, campaign analysis, translation and marketing operations
• Automate workflows across Sheets, Gmail, Docs and Calendar using Google Apps Script
• Gather, clean, transform and preprocess structured and unstructured datasets
• Handle missing data, anomalies and feature engineering
• Analyze sales, marketing and operations data
• Forecast trends and outcomes and recommend actions based on model outputs
• Identify trends, patterns and anomalies and explain performance changes
• Use Python, R, SQL, TensorFlow, Scikit-learn, Spark and Hadoop as needed
• Present findings through visualizations, dashboards and recurring reports using Power BI, Tableau and Looker
• Conduct A/B tests and design experiments to validate hypotheses
• Ensure data consistency and reliability and validate reports and metrics
• Work across Canon business units and departments to develop business insights and predictive results for executive decisions

Technical Account Manager

• Achieve assigned sales and revenue targets for Canon’s optomechatronics products
• Develop new customers and applications through direct sales activities, prospecting, referrals, trade shows, webinars, and other lead-generation activities
• Manage the full sales cycle, including opportunity development, technical discussions, quotations, negotiations, forecasting, and closing
• Provide technical sales and application support for Canon products, including galvano scanners, measurement products, and astronomy-related optical products
• Review and understand customer applications, technical requirements, specifications, and drawings, and recommend appropriate Canon products and solutions
• Conduct customer presentations, technical discussions, product demonstrations, and initial troubleshooting
• Coordinate with Canon engineering, manufacturing, and business teams in Japan to address technical questions, specifications, delivery requirements, and customer issues
• Maintain an accurate sales pipeline and forecast and provide regular updates on opportunities, customer activities, risks, and competitive information
• Identify market trends, competitive products, and new business opportunities and provide feedback to management and product teams
• Represent Canon at customer visits, industry events, exhibitions, webinars, and technical conferences
• Work independently while collaborating closely with sales support, engineering, marketing, and other Canon organizations

Technical Sales Account Manager – Optomechatronics

Client Services Representative

• Serve as the primary point of contact and own a portfolio of Canon Financial Services strategic clients
• Respond to customer inquiries while maintaining internal aging receivable levels
• Conduct large-scale reconciliation and cash application analyses
• Root-cause problems, solve complex customer-facing issues, and develop action plans
• Handle issues spanning multiple disciplines across complex, multi-schedule clients
• Develop, use, and translate reporting to visualize portfolio and customer performance
• Read, understand, and act on customer purchase orders, invoicing requirements, payment methods, and related processes
• Execute end-of-lease processes, including buyout and upgrade quotes, equipment removal scheduling, and contract termination
• Identify, understand, and oversee customer rebooking processes
• Engage with internal Canon resources, Canon USA, Canon Solutions Americas, sales channels, and strategic client stakeholders from AP personnel through C-level employees
• Complete high-priority projects assigned by leadership
• Mentor and develop Level 1 associates through guidance, training, and assistance
• Cross-train across Strategic Client Services disciplines
• Participate in companywide and interdepartmental initiatives

Strategic Client Services Representative II

Risk

• Review and analyze credit scoring metrics and risk ratings to identify material credit strengths and weaknesses and provide timely credit decisions
• Support credit decisions using scoring models and supplementary data from commercial and personal credit reporting agencies and web resources
• Spread and analyze financial statements and incorporate relevant financial metrics into credit reviews
• Review and decide transactions within assigned authority and recommend transactions exceeding assigned authority
• Monitor credit lines and complete credit line renewals
• Structure and document credit approvals consistent with risk management guidelines
• Review and approve contract-term changes within assigned authority
• Advise sales teams on pended applications and facilitate obtaining credit and financial information
• Update system comments on credit application status
• Resolve dealer and customer concerns while maintaining risk management standards
• Develop relationships with sales teams and end user customers
• Negotiate complex credits and lease structures
• Mentor junior credit team members
• Complete assigned training
• Facilitate credit scoring model maintenance and updates with the IT department
• Contribute to application turnaround, approval ratio, delinquency, charge-off, follow-up, and appeal-resolution goals

Senior Risk Analyst

Support Engineer

• Maintain the quality and effectiveness of content used in CRM and Knowledge Management tools
• Support Consults, Operations Management, Quality Assurance, Training, and client Product Managers with troubleshooting and resolution of product quality issues
• Oversee product quality before market introduction and perform ongoing analysis of products, software, and manuals
• Provide detailed feedback to client Product Managers and work with product management to correct issues before and after product launch
• Monitor CRM and knowledge-base feedback data to identify and track issues and trends
• Report and analyze routine and product-specific issues for Operations Management and client Product Managers throughout product lifecycles
• Maintain reference materials and product documentation libraries, including manuals, drivers, and technical documentation
• Respond quickly to changing requirements, requests, and recommendations
• Use approved AI tools to improve knowledge content and analyze contact and CRM data
• Act as a third-tier technical support agent for escalated Operations issues
• Assist with training development and How To video production as a subject matter expert
• Liaise between CITS and Canon USA business units regarding product and program quality issues

Technical Support Engineer

Customer Support

• Provide positive and professional technical support to Canon customers via phone
• Analyze complex issues to answer questions, troubleshoot, and advise on solutions
• Promptly identify, research, and resolve customer inquiries using available software and network tools
• Interact with customers and team members simultaneously to expedite call resolution
• Make prompt, accurate business decisions that mutually benefit the business and the customer
• Document interactions and resolutions in applications
• Assist customers using the Total Care approach in making a purchase decision and completing their order on the Canon website
• Receive and respond to inbound customer calls and inquiries
• Resolve routine and complex technical inkjet printer issues using a first-call-resolution strategy
• Escalate appropriate cases and follow up on issues to ensure timely resolution and customer satisfaction

Technical Printer Support Representative I – Inkjet

Call Center Representative

• Lead, coach, and motivate a team of contact center agents by providing ongoing communication, performance feedback, and professional development.
• Provide guidance and support to agents handling customer interactions, ensuring adherence to company policies, procedures, and service standards.
• Conduct performance evaluations, establish performance goals, and support employee growth through regular coaching and counseling.
• Monitor agent schedules and attendance to ensure adherence to assigned work hours and break schedules while maintaining adequate staffing levels.
• Review and evaluate quality assurance metrics, call handling performance, and service level objectives to ensure exceptional customer experiences.
• Analyze team performance data and implement appropriate actions to achieve departmental goals and key performance indicators.
• Monitor the Automatic Call Distribution (ACD) system to ensure efficient call routing and balanced workloads across contact center teams.
• Identify and resolve issues impacting call flow, minimizing disruptions and ensuring timely customer support.
• Handle escalated customer concerns with professionalism, sound judgment, and a commitment to delivering positive resolutions.
• Foster a collaborative, high-performing team environment focused on continuous improvement, accountability, and outstanding customer service.

Contact Center Supervisor

Communications

• Responsible for ensuring all service calls are answered and entered into company systems in a timely and accurate manner.
• Responsible for providing the best possible customer service to internal as well as external customers.
• Must be able to handle level 1 call types.
• Provides outstanding service to customers calling the dispatch team for service.
• Responds to routine customer inquiries via live call or Email as needed.
• Provides follow through on any special customer needs in a timely manner.

Customer Communications Representative I

Advisor

• Serve as a subject matter resource within a function by offering advice on difficult issues
• Provide creative and effective solutions to problems
• Assist in the development of policies and procedures
• Communicate with internal and external parties (including CBP and Customs Brokers)
• Implement and monitor audit activities
• Assist Customs Operations
• Handle tariff management involving Section 301 and Reciprocal Tariffs

Logistics Advisor

General

• Monitors customer service dispatch requests
• Dispatches technicians in a timely manner
• Communicates with Service Managers, Technicians, and customers
• Provides outstanding service to customers calling the dispatch team
• Handles escalated situations
• Contacts customers with updated estimated time of arrivals

Dispatch Coordinator II

Manager

• Collaborates closely with Marketing and Service teams to develop strategic product planning initiatives.
• Serves as a hands-on manager and mentor, driving the development of staff and processes within Marketing and related teams.
• Leads a team of professionals to enhance equipment capabilities, supporting the sales organization by expanding paper options, optimizing sample output quality, and resolving substrate issues that affect equipment serviceability.
• Manages all Media Lab personnel and operations, including media analysis and availability coordination with paper mills and suppliers.
• Oversees the triage of media-related service escalations, working in partnership with Marketing and upstream factories to align processes, publish qualified materials, and address customer concerns effectively.
• Lead all aspects of the Customer Experience Center (CIC), including meeting/demo preparation and post-mortem analysis.
• Manage a diverse team: product experts, press operators, customer service reps, and finishing experts.
• Coordinate with CIC staff and field teams to fulfill print sample requests and ensure adherence to process standards.
• Support customer events (PPS, LFS, ESS) and represent senior management as a presenter and liaison with vendors/speakers.
• Oversee executive involvement in customer visits: confirm attendance, prepare briefing documents, and align meeting goals.
• Develop and implement standardized Executive Briefing Documents for internal distribution ahead of visits.
• Maintain CIC’s “look and feel” to ensure cohesive, application-focused representation in partnership with Product and Segment Marketing Managers.
• Respond to ad hoc trade show and field requests outside regular visit programs.
• Manage equipment and expenses, maintaining spend below 100% of budget.
• Partner with internal teams to support Boca-hosted events including sales training and press tours.
• Conduct staff performance reviews, support development plans, and drive training initiatives.
• Deliver persuasive presentations to influence customer decision-making.
• Delegate effectively, build consensus, and manage multiple cross-functional projects with diverse priorities.
• Drive a culture of continuous improvement; lead initiatives improving cross-functional systems and workflows.
• Oversee all Media Lab operations, including media evaluation processes and coordination with factory stakeholders.
• Publish evaluated media aligned with Category Marketing guidance.
• Lead technical teams of media experts (chemists, paper specialists, post-coating specialists) for improvement and escalation handling.
• Coordinate fulfillment of media analysis requests and establish clear procedural expectations across business units.

Senior Manager, Customer Innovation Center

• Studies sales trends and sales history to fully understand the requirements of our products based on market and customer demands
• Complete monthly purchase plans for products based on the forecast/ladder and on hand/in transit inventory
• Manages inventory levels to ensure that we are not exceeding the target turnover rate for each product line
• Manages the allocation process for inventory items and analyze business partners' ladders/forecasts to ensure we are shipping as requested
• Maintains monthly allocation file with updated forecasts and reflects accurate information into PSI
• Reviews competitors' products to see how we can compete
• Manages the order release process while supporting sales and effectively collaborating with order management, logistics and sales support
• Supports budget planning and inputs Hyperion calculations for items in all expense categories