Customer Communications Representative I

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Customer Communications Representative providing outstanding service through managing dispatch and customer inquiries. Responsible for timely and accurate handling of service calls and special customer needs.

Posted 7/23/2026full-timeItasca • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively managing service calls and inquiries while ensuring accurate data entry. Proficient in multitasking and maintaining attention to detail in a fast-paced environment.

Highest-signal resume keywords

Customer ServiceVerbal CommunicationWritten CommunicationMS Office ProficiencyAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Organizational SkillsMultitasking

Certifications & Qualifications

Call Taker New-Hire Training

Industry Keywords

Service CallsCustomer InquiriesDispatch TeamTimely ResponseInternal CustomersExternal Customers

About the role

Key responsibilities & impact

Responsible for ensuring all service calls are answered and entered into company systems in a timely and accurate manner.
Responsible for providing the best possible customer service to internal as well as external customers.
Must be able to handle level 1 call types.
Provides outstanding service to customers calling the dispatch team for service.
Responds to routine customer inquiries via live call or Email as needed.
Provides follow through on any special customer needs in a timely manner.

Requirements

What you’ll need

HS Diploma, GED, or equivalent experience required
1 to 2 years of related experience
Strong verbal and written communication skills
Proficient in MS Office
Strong attention to detail
Organized and able to multitask
Successful completion of Call Taker New-Hire training and introductory period
Must be able to work wide variety of work shift/schedules with short notice.

Benefits

Comp & perks

Employee referral bonus
Employee discounts
“Dress for Your Day” attire program (casual is welcome, based on your job function)
Volunteer opportunities to give back to our local community
Swag! A Canon welcome kit and official merch you can’t get anywhere else
competitive compensation and benefits including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.