Dispatch Coordinator II

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Dispatch Coordinator II at Canon monitoring customer service dispatch requests and providing outstanding service. Communicates with teams and handles escalated customer situations.

Posted 7/16/2026full-timeItasca • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $18 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and problem-solving abilities while effectively managing customer service dispatch requests and technician coordination. Proficient in handling escalated situations and providing timely updates to customers.

Highest-signal resume keywords

Customer Service ManagementDispatch CoordinationProblem SolvingVerbal CommunicationWritten Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

DispatchingCustomer ServiceEscalation HandlingTime ManagementProblem Solving

Soft Skills

CommunicationInterpersonal Skills

Tools & Technologies

MS Office

Certifications & Qualifications

HS DiplomaGEDAssociate's Degree

Industry Keywords

Customer Service DispatchTechnician CoordinationService Management

About the role

Key responsibilities & impact

Monitors customer service dispatch requests
Dispatches technicians in a timely manner
Communicates with Service Managers, Technicians, and customers
Provides outstanding service to customers calling the dispatch team
Handles escalated situations
Contacts customers with updated estimated time of arrivals

Requirements

What you’ll need

HS Diploma, GED, or equivalent experience required
2 to 4 years of related experience
Associate's degree or equivalent required
Strong verbal and written communication skills
Proficient in MS Office
Ability to problem solve and handle escalations

Benefits

Comp & perks

Health insurance
401(k) Savings Plan
Employee referral bonus
Employee discounts
Dress for Your Day attire program
Volunteer opportunities
Swag! A Canon welcome kit and official merch