Technical Printer Support Representative I – Inkjet

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Remote Canon technical support representative troubleshooting inkjet printer issues for customers by phone. Resolving inquiries, documenting solutions, and assisting website purchases using software and network tools.

Posted 8/12/2026full-timeRemote • Florida, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $15 - $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in providing technical support for inkjet printers, utilizing strong communication and problem-solving skills to resolve customer inquiries effectively. Capable of multitasking in a fast-paced environment while maintaining accurate documentation and customer satisfaction.

Highest-signal resume keywords

Technical SupportCustomer Service ExperiencePC Operating Systems KnowledgeMS Office ProficiencyMultitasking Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportPC Operating SystemsInkjet Printer TroubleshootingMS Office ProficiencyInternet NavigationKeyboarding SkillsFirst-Call Resolution StrategyEmail ProficiencyInstant Messenger ToolsDocumentation Skills

Soft Skills

Strong Communication SkillsActive Listening SkillsTime ManagementDependabilityPunctuality

Tools & Technologies

Customer Support SoftwareNetwork ToolsVirtual Communication Tools

Industry Keywords

Call Center ExperienceCustomer SatisfactionTotal Care ApproachFast-Paced EnvironmentInbound Customer Calls

About the role

Key responsibilities & impact

Provide positive and professional technical support to Canon customers via phone
Analyze complex issues to answer questions, troubleshoot, and advise on solutions
Promptly identify, research, and resolve customer inquiries using available software and network tools
Interact with customers and team members simultaneously to expedite call resolution
Make prompt, accurate business decisions that mutually benefit the business and the customer
Document interactions and resolutions in applications
Assist customers using the Total Care approach in making a purchase decision and completing their order on the Canon website
Receive and respond to inbound customer calls and inquiries
Resolve routine and complex technical inkjet printer issues using a first-call-resolution strategy
Escalate appropriate cases and follow up on issues to ensure timely resolution and customer satisfaction

Requirements

What you’ll need

High school diploma or equivalent
Previous customer service or call center experience
Demonstrated knowledge of PC operating systems such as Windows and/or MAC
Intermediate to advanced skills with internet navigation, instant messenger tools, and email
Keyboarding and MS Office proficiency
Ability to work independently and manage time effectively
Strong communication and active listening skills
Proficiency in English
Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment
Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time
Dependable, punctual, and consistent attendance
Reliable high-speed internet connection
Workspace free from noise and distractions
Must reside in Florida, Georgia, Indiana, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, or Virginia
Available to work one of the listed Monday-Friday schedules in Eastern Time

Benefits

Comp & perks

Various scheduling options
Paid orientation and training
Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
Company-paid holidays
Paid time off: personal, vacation, and sick time
401(k) with company match
Employee assistance program
Tuition reimbursement
Employee discounts
Pay differentials
Remote work style
Reliable high-speed internet connection and a workspace free from noise and distractions