Senior Manager, Customer Innovation Center

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Sr Manager leading product planning and operations at Canon’s Customer Experience Center in Boca Raton, FL. Overseeing a diverse team in enhancing customer service and product experience.

Posted 7/16/2026full-timeBoca Raton • Florida • 🇺🇸 United StatesSenior💰 $117,790 - $176,390 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing diverse teams and driving strategic product planning initiatives within the print industry. Exhibits exceptional presentation and negotiation skills, ensuring effective communication and customer satisfaction.

Highest-signal resume keywords

Print Industry ExperienceTeam ManagementPublic SpeakingProject OrganizationCustomer Satisfaction

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Media AnalysisProcess OptimizationSample Output QualityMedia EvaluationCross-Functional Project Management

Soft Skills

Analytical SkillsProblem SolvingCommunication SkillsNegotiation SkillsConsensus Building

Tools & Technologies

Executive Briefing DocumentsCustomer Experience Center (CIC)

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Print IndustryCustomer ExperienceMedia Lab OperationsProduct PlanningSales Support

About the role

Key responsibilities & impact

Collaborates closely with Marketing and Service teams to develop strategic product planning initiatives.
Serves as a hands-on manager and mentor, driving the development of staff and processes within Marketing and related teams.
Leads a team of professionals to enhance equipment capabilities, supporting the sales organization by expanding paper options, optimizing sample output quality, and resolving substrate issues that affect equipment serviceability.
Manages all Media Lab personnel and operations, including media analysis and availability coordination with paper mills and suppliers.
Oversees the triage of media-related service escalations, working in partnership with Marketing and upstream factories to align processes, publish qualified materials, and address customer concerns effectively.
Lead all aspects of the Customer Experience Center (CIC), including meeting/demo preparation and post-mortem analysis.
Manage a diverse team: product experts, press operators, customer service reps, and finishing experts.
Coordinate with CIC staff and field teams to fulfill print sample requests and ensure adherence to process standards.
Support customer events (PPS, LFS, ESS) and represent senior management as a presenter and liaison with vendors/speakers.
Oversee executive involvement in customer visits: confirm attendance, prepare briefing documents, and align meeting goals.
Develop and implement standardized Executive Briefing Documents for internal distribution ahead of visits.
Maintain CIC’s “look and feel” to ensure cohesive, application-focused representation in partnership with Product and Segment Marketing Managers.
Respond to ad hoc trade show and field requests outside regular visit programs.
Manage equipment and expenses, maintaining spend below 100% of budget.
Partner with internal teams to support Boca-hosted events including sales training and press tours.
Conduct staff performance reviews, support development plans, and drive training initiatives.
Deliver persuasive presentations to influence customer decision-making.
Delegate effectively, build consensus, and manage multiple cross-functional projects with diverse priorities.
Drive a culture of continuous improvement; lead initiatives improving cross-functional systems and workflows.
Oversee all Media Lab operations, including media evaluation processes and coordination with factory stakeholders.
Publish evaluated media aligned with Category Marketing guidance.
Lead technical teams of media experts (chemists, paper specialists, post-coating specialists) for improvement and escalation handling.
Coordinate fulfillment of media analysis requests and establish clear procedural expectations across business units.

Requirements

What you’ll need

Bachelor's degree in a relevant field or equivalent experience required
Minimum 9 years print industry experience
Management of 2 or more regular full-time employees
Executive presence and presentation skill level
Must be 100% comfortable with public speaking
Demonstrated ability to organize and plan projects
Excellent analytical, problem solving and communication skills
Ability to achieve customer satisfaction & loyalty
Must work well in cross-functional teams and building cross-functional consensus
Effective negotiation skills (agencies and vendors)
Valid driver's license and acceptable driving records necessary for up to 25% travel.

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
401(k) Savings Plan
Discretionary profit sharing
Discretionary success sharing
Educational assistance
Recognition programs
Vacation time
Employee referral bonus
Employee discounts
"Dress for Your Day" attire program
Volunteer opportunities