Technical Support Engineer

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Technical Support Engineer improving Canon product support and knowledge systems in Chesapeake. Troubleshooting escalations, analyzing CRM trends, and maintaining technical documentation for Canon business units.

Posted 8/13/2026full-timeChesapeake • Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $50,020 - $87,390 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in product quality management, technical support, and troubleshooting for computer peripherals and software. Proficient in analyzing data and providing actionable feedback to enhance product quality and effectiveness.

Highest-signal resume keywords

Technical Support ExperienceProduct Quality ManagementTroubleshooting SkillsKnowledge Management ToolsAI Toolset Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingProduct AnalysisTechnical DocumentationData AnalysisWindows Operating SystemMacOS Operating SystemUnix Operating SystemLinux Operating SystemCRM ToolsKnowledge Management

Soft Skills

Organizational SkillsAnalytical SkillsProblem-Solving SkillsVerbal CommunicationWritten Communication

Tools & Technologies

AI ToolsCRM SoftwareKnowledge Base Systems

Certifications & Qualifications

CompTIA A+Microsoft Certification

Industry Keywords

Technical SupportProduct ManagementQuality AssuranceClient LiaisonEscalated Support

Tech Stack

Tools & technologies

LinuxMacOSUnix

About the role

Key responsibilities & impact

Maintain the quality and effectiveness of content used in CRM and Knowledge Management tools
Support Consults, Operations Management, Quality Assurance, Training, and client Product Managers with troubleshooting and resolution of product quality issues
Oversee product quality before market introduction and perform ongoing analysis of products, software, and manuals
Provide detailed feedback to client Product Managers and work with product management to correct issues before and after product launch
Monitor CRM and knowledge-base feedback data to identify and track issues and trends
Report and analyze routine and product-specific issues for Operations Management and client Product Managers throughout product lifecycles
Maintain reference materials and product documentation libraries, including manuals, drivers, and technical documentation
Respond quickly to changing requirements, requests, and recommendations
Use approved AI tools to improve knowledge content and analyze contact and CRM data
Act as a third-tier technical support agent for escalated Operations issues
Assist with training development and How To video production as a subject matter expert
Liaise between CITS and Canon USA business units regarding product and program quality issues

Requirements

What you’ll need

Associate's degree or post-secondary technical or specialized education from a technical, vocational, or business school
2–4 years of related technical support, engineering, or troubleshooting experience
Extensive hands-on experience supporting computer peripherals, PCs, hardware, software, and/or AI toolsets, supplemented by specialized technical training
Strong organizational, analytical, diagnostic, and problem-solving skills
Excellent verbal and written communication skills, with ability to communicate technical information effectively
Strong knowledge of Windows, macOS, Unix, and Linux operating systems
Ability to troubleshoot and resolve complex problems involving multiple variables
Industry-recognized technical certifications such as CompTIA A+, Microsoft, Windows, or other relevant certifications preferred

Benefits

Comp & perks

Medical, dental, and vision insurance
Company-paid holidays
Generous paid vacation and sick leave
401(k) with company match
Tuition reimbursement
Employee discounts through the Canon Company Store
Professional development opportunities