Access TeleCare

Medical Director

• Own service-line operations – lead all aspects of clinician onboarding, staffing, and readiness for new program launches
• Build scalable systems and processes that ensure accuracy, efficiency, and consistent delivery across all sites of care
• Use data as a leadership tool – create and own metrics, dashboards, and KPIs that guide decisions and measure success
• Drive operational improvement – identify opportunities to streamline workflows and enhance provider and client experience
• Collaborate cross-functionally with Legal, Payroll, CLPE, Recruiting, and Technology to ensure operational alignment
• Lead and develop a team that embodies accountability, precision, and service excellence
• Communicate with clarity and confidence, managing complex conversations and setting direction across stakeholders
• Influence business growth through insight-driven decision making and hands-on leadership

Director of Clinical Operations – Behavioral Health

Business Development Rep

• Sell Access TeleCare’s portfolio of Behavioral Health services and achieve revenue and net income goals
• Negotiate and secure new contracts at an acceptable profit within an assigned geographic territory
• Prospect for new opportunities and generate, retain, and engage a high volume of new leads
• Lead entire sales cycle from initial opportunity creation to finalizing opportunity outcome, including prospecting campaigns, discovery, qualification, forecasting, and closing deals
• Collaborate with Regional Vice Presidents, Client Success Executives, and sales leaders to deliver specialty- and service line–specific solutions
• Drive and execute sales and marketing plans to attain new customers and surpass quota
• Manage full-lifecycle sales process via phone, email, referrals, LinkedIn, partners, and CRM
• Conduct product demonstrations and presentations with Director, VP, and C-level prospects
• Establish and maintain long-term relationships to maximize future revenue opportunities
• Perform territory and account planning, set objectives, remove roadblocks, and orchestrate internal and external resources
• Provide strategic insight to internal management and respond to customer inquiries
• Support onboarding of new customers and other duties as assigned

Regional Business Development, Behavioral Health

Administration

• Reporting to the Vice President of Clinical Operations, support operational and administrative functions, develop quality assurance benchmarks, drive business growth, and ensure alignment with Access TeleCare’s objectives
• Lead a team to create a streamlined clinician onboarding process across all sites of care and ensure appropriate provider panels for launching new locations quickly
• Collaborate with Legal, Accounting/Payroll, Clinical Recruitment, and CLPE to ensure clinician pay, contracts and recruitment accuracy
• Develop and implement clinician onboarding experiences appropriate for each site of care
• Ensure availability of necessary resources to support patient care for new and existing programs; meet or exceed client expectations for launch timing
• Ensure provider pay accuracy working with Care Coordinators and Accounting; identify root causes and build processes for accuracy
• Manage coordination with CLPE and Recruiting to complete work on time to achieve service line objectives
• Share feedback on technology tools with technology leadership to drive improvements
• Collaborate with leaders across service lines to share best practices
• Coach and mentor direct reports; maintain robust provider relationships
• Monitor compliance with health regulations and patient care practices; lead process improvement and contribute to business planning and KPI development
• Provide supervisory responsibilities including work assignment, coaching, performance management, payroll activities, timekeeping, and approvals for time off

Practice Administrator – Behavioral Health

Manager

• Reporting to the Vice President of Care & Delivery
• Support and lead the scheduling team and manage development and implementation of physician and APP schedules
• Provide input to internal teams such as Sales, Client Engagement and Practice Management capacity planning
• Lead a team to generate and post Physician and APP schedules on a monthly basis across all sites of care (ED, CL, Home, Hospitals, Units, LTC, Clinics)
• Utilize predetermined availability to maximize efficiency and meet/exceed target goal parameters
• Identify and execute opportunities through enhanced scheduling to improve clinical quality and/or reduce costs
• Ensure ongoing maintenance of real-time schedule changes
• Assist with formation of facility specific physician panels as part of implementation
• Create summaries of coverage progress and remaining deficiencies
• Compile capacity/coverage needs by site of care or physician group and summarize progress
• Handle escalated physician outreach to resolve capacity and coordinate with clinical leadership
• Compile reports from various data sources as needed by leadership
• Share feedback on scheduling tool with technology leadership to drive improvements
• Collaborate with scheduling leaders across other service lines to share best practices
• Coach and mentor direct reports, providing a strong employee experience
• Provide direct supervision of staff including assignment of work tasks, coaching and performance management
• Administer progressive discipline and conduct formal performance appraisals
• Manage payroll activities for direct reports including timekeeping and approval for time off requests

Director of Clinical Operations – Behavioral Health

Regional Business Development, Behavioral Health

Practice Administrator – Behavioral Health

Manager, Physician Scheduling