Access TeleCare

Customer Support

• Effectively communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care
• Courteously answer all incoming calls to the consult center and accurately take down patient information
• Effectively communicate with clinical specialists to ensure timely, efficient and satisfactory results; this includes coordinating paperwork, ensure images uploaded from client hospitals to VidiStar, setting up video conferencing exam-units and testing connections
• Ensure courteous and respectful handling of all inbound and outbound phone calls from/to employees, clients and clinical specialists
• Provide Tier 1 technical support to hospitals and to company physicians
• Facilitate and confirm timely hand off to Tier 2 IT support
• Report any failure of SLA or company goals or conflicts to supervisor immediately
• Some work is completed without established procedures
• Other tasks as needed

Clinical Support Representative – Mid-Shift

Manager

• Supervise daily operations of the patient registration team, including accurate patient information and insurance data entry into billing system, coverage verification and performance management
• Develop, implement, and continuously improve standard operating procedures for patient intake and registration
• Ensure registration workflows align with HIPAA regulations and company privacy standards
• Collaborate with IT, clinical, and customer service teams to streamline registration processes and resolve workflow issues
• Monitor and report on key performance indicators (KPIs) and registration metrics to identify opportunities for improvement
• Train and support registration staff in using EHR systems, CRM tools, and telehealth platforms
• Stay current on healthcare compliance, telehealth regulations, and best practices in patient data management
• Manage offshore team performance to ensure consistent operations and look for opportunities to expand workflows to the offshore counterparts. Deliver timely performance evaluations and feedback to drive employee development and accountability
• Provides direct supervision of staff, including assignment of work tasks, coaching and general performance management
• Coaches, develops and mentors direct reports with an emphasis on building career paths for professional growth
• Administers progressive discipline, including corrective action, when necessary, to ensure high levels of job performance and compliance with company policy
• Conducts formal performance appraisals for all direct reports and develops action plans for continued development and performance improvement
• Manages payroll activities for direct reports to include timekeeping, approval for time off requests, and other administrative functions
• Other duties as assigned

Patient Registration Manager

• Oversee all clinical processes and serve as the client champion for Access TeleCare’s Neurology programs
• Build effective relationships with client stakeholders
• Develop clinician workflows
• Support new program implementation
• Create action plans to support service performance
• Interface with clinicians to facilitate clinical excellence
• Serve as the clinical point of contact for practice-related issues at partner sites
• Maintain working rapport with individual providers covering the service to address clinical workflow or practice issues
• Build and maintain positive working relationships with partner facility clinical staff
• Analyze and present reports on healthcare processes and patient outcomes
• Coordinate performance improvement activities focused on specific patient services or organizational quality initiatives

Service Excellence Manager – RN

Client Services Representative

• Own the overall client experience in your assigned territory and manage the customer relationship post implementation
• Articulate service line value and facilitate resolution to customer client inquiries
• Work cross-functionally with our Sales, Marketing, IT, Implementation, Operations, Clinical and Contracts Departments to drive client initiatives within the organization
• Perform monthly calls and quarterly business reviews with your book of business and onsite client visits to maintain client health and strengthen the client partnership
• Directly influence our clients’ experiences at the executive leadership level and act as the escalation point for any satisfaction issues within the relationship
• Balance the role as a client advocate and strong representative of Access TeleCare with minimal supervision
• Frequent travel within assigned territory & corporate offices
• Travel 30–40% within territory & corporate offices
• Other duties as assigned

Director, Client Services – Healthcare

Registration Manager

• Deliver high-quality service to operational teams and ensure providers are enrolled with payers accurately and on time
• Oversee team priorities to meet operational and business goals, track and report key performance metrics to leadership
• Ensure all provider privileges remain current and compliant at all times
• Research and resolve complex enrollment and contracting issues
• Build and maintain relationships with internal stakeholders and external partners
• Measure and refine enrollment processes to reduce turnaround times
• Assign and balance team workloads, monitor and guide performance
• Develop department policies and procedures for consistent implementation
• Manage enrollment applications and facilitate provider review and approval before submission
• Support execution of payer contracts for individuals and groups
• Organize and maintain large volumes of documentation efficiently
• Provide regular updates to management through detailed reports
• Partner with Revenue Cycle to resolve held AR issues
• Participate in education and training initiatives to maintain compliance and quality
• Ensure adherence to HIPAA, Corporate Compliance, and confidentiality standards
• Lead staffing activities including hiring, training, evaluating, and coaching
• Set and monitor performance goals; hold team members accountable to defined metrics
• Conduct regular one-on-one meetings to promote awareness, engagement, and growth

Provider Enrollment Manager

Operations

• Serve as a core strategic advisor to the SVP, Neurology Operations and NBU leadership, leveraging data-driven insights to support business unit transformation, growth, and performance improvement
• Exercise P&L responsibility for Ambulatory & EEG Services, including strategic investment planning and execution of financial and clinical performance targets
• Lead the overhaul of clinical payroll and compensation systems, ensuring accuracy, transparency, and scalability through integration of data architecture and operational workflows
• Develop and maintain advanced analytical tools, KPI dashboards, and performance reporting in partnership with IT, Data Warehouse, and Analytics teams, ensuring data integrity, standardization, and HIPAA compliance
• Partner with Finance on forecast modeling, revenue realization tracking, and budget management; support business unit leadership on Monthly Operational Reviews and key executive presentations
• Identify data quality risks, reporting gaps, and process inefficiencies early; drive mitigation strategies to ensure accurate and timely delivery of analytics products
• Monitor KPIs related to provider readiness, implementation timeliness, turnaround times for BD requests, and launch timeline adherence
• Partner with Clinical Provisioning teams to enhance scheduling optimization and automation within the TIQ-Scheduler suite in Salesforce
• Maintain accurate data, including clinician profiles and service site registries, within Salesforce, TelemedIQ, and other operational platforms
• Design and implement scalable, repeatable processes that incorporate operational, financial, and pricing considerations to support sustainable growth
• Collaborate cross-functionally with Finance, Credentialing, Clinical, and Business Development teams to ensure internal (NBU) partners have the reporting and insights needed for informed decision-making
• Effectively lead and develop direct reports, ensuring alignment to goals and overall NBU objectives
• Other duties as assigned. Provide direct supervision of staff, including assignment of work tasks, coaching and general performance management
• Coaches, develops and mentors direct reports with an emphasis on building career paths for professional growth
• Administer progressive discipline, including corrective action, when necessary, to ensure high levels of job performance and compliance with company policy
• Conduct formal performance appraisals for all direct reports and develops action plans for continued development and performance improvement
• Manage payroll activities for direct reports to include timekeeping, approval for time off requests, and other administrative functions