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Clinical Support Representative – Full-Time, Mid-Shift
Access TeleCareClinical Support Representative providing patient care coordination and support in telemedicine. Working remotely to assist hospitals and ensure timely communication with clinical staff.
About the role
Key responsibilities & impact- Effectively communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care
- Courteously answer all incoming calls to the consult center and accurately take down patient information
- Effectively communicate with clinical specialists to ensure timely, efficient and satisfactory results
- Coordinate paperwork, ensure images uploaded from client hospitals to VidiStar, set up video conferencing exam-units and testing connections
- Ensure courteous and respectful handling of all inbound and outbound phone calls from/to employees, clients and clinical specialists
- Provide Tier 1 technical support to hospitals and to company physicians
- Facilitate and confirm timely hand off to Tier 2 IT support
- Report any failure of SLA or company goals or conflicts to supervisor immediately
- Complete other tasks as needed
Requirements
What you’ll need- High School Diploma, GED or Equivalent Certification Required
- At least one year of experience working in a call center environment or healthcare or IT
- Strong communications skills (written and oral)
- Demonstrated proficiency with Microsoft office programs, communication, and collaboration tools in various operating systems
- Ability to learn software and systems
- Excellent phone/customer service skills along with high attention to detail
- Flexibility and adaptability in a fast-paced environment
- Ability to quickly learn and adapt to new technologies and systems
- Ability to excel in a remote work setting, high growth and fast paced organization
Benefits
Comp & perks- Health Insurance (Medical, Dental, Vision)
- Comprehensive benefits — health, dental, vision, life, and 401(k)
- Paid Time Off, Sick Leave
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Patient Information ManagementTechnical SupportSLA ReportingVideo Conferencing SetupSoftware Learning Ability
Soft Skills
Attention to DetailFlexibilityAdaptabilityEffective CommunicationCourteous Interaction
Certifications
High School DiplomaGEDEquivalent Certification