Clinical Support Representative – Full-Time, Mid-Shift

Access TeleCare

Clinical Support Representative providing patient care coordination and support in telemedicine. Working remotely to assist hospitals and ensure timely communication with clinical staff.

Posted 7/8/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and customer service skills while effectively coordinating patient care and technical support in a fast-paced healthcare environment. Proficient in Microsoft Office and adaptable to new technologies and systems.

Highest-signal resume keywords

Strong Communication SkillsCustomer Service SkillsMicrosoft Office ProficiencyCall Center ExperienceTechnical Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Information ManagementTechnical SupportSLA ReportingVideo Conferencing SetupSoftware Learning Ability

Soft Skills

Attention to DetailFlexibilityAdaptabilityEffective CommunicationCourteous Interaction

Tools & Technologies

Microsoft Office ProgramsCollaboration ToolsVidiStar

Certifications & Qualifications

High School DiplomaGEDEquivalent Certification

Industry Keywords

HealthcareCall CenterPatient CareIT Support

About the role

Key responsibilities & impact

Effectively communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care
Courteously answer all incoming calls to the consult center and accurately take down patient information
Effectively communicate with clinical specialists to ensure timely, efficient and satisfactory results
Coordinate paperwork, ensure images uploaded from client hospitals to VidiStar, set up video conferencing exam-units and testing connections
Ensure courteous and respectful handling of all inbound and outbound phone calls from/to employees, clients and clinical specialists
Provide Tier 1 technical support to hospitals and to company physicians
Facilitate and confirm timely hand off to Tier 2 IT support
Report any failure of SLA or company goals or conflicts to supervisor immediately
Complete other tasks as needed

Requirements

What you’ll need

High School Diploma, GED or Equivalent Certification Required
At least one year of experience working in a call center environment or healthcare or IT
Strong communications skills (written and oral)
Demonstrated proficiency with Microsoft office programs, communication, and collaboration tools in various operating systems
Ability to learn software and systems
Excellent phone/customer service skills along with high attention to detail
Flexibility and adaptability in a fast-paced environment
Ability to quickly learn and adapt to new technologies and systems
Ability to excel in a remote work setting, high growth and fast paced organization

Benefits

Comp & perks

Health Insurance (Medical, Dental, Vision)
Comprehensive benefits — health, dental, vision, life, and 401(k)
Paid Time Off, Sick Leave