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Clinician Liaison – Overnight, Full Time
Access TeleCareClinician Liaison supporting telehealth clinicians at Access TeleCare in a remote overnight role. Building relationships and ensuring clinician success in a fast-paced telehealth environment.
About the role
Key responsibilities & impact- Act as the main point of contact for clinicians, building trusted relationships and responding promptly to clinician needs while engaging internal resources as needed
- Serve as the primary point of contact and coordinator for newly onboarding clinicians by managing internal requirements across departments and client needs
- Host clinician welcome calls
- Ensure clinicians are set up in internal systems
- Coordinate with internal credentialing, licensing, and privileging (CLP) teams
- Ensure clinicians are properly trained and educated on all systems and processes required to perform their work
- Maintain critical clinician information including privileging profiles, work status, contract type, Pod assignment, demographics, and expiration tracking for CLP, EMR access, DEA/CDS, and other requirements
- Maintain information needed to support clinicians while on shift, including EMR access and client-specific workflows
- Proactively communicate upcoming changes such as new sites, workflows, announcements, and policies
- Support clinicians with technical needs including EMR access, cart technology, and internal software while ensuring issue resolution
- Monitor clinician compliance related to signed orders, consult notes, and required documentation
- Distribute clinician dashboards, roadmaps, and reports as required
- Organize and facilitate meetings, prepare meeting materials and minutes, and track action items
- Support go-lives at new sites
- Manage clinician offboarding processes
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma or GED required
- Associate’s or Bachelor’s degree preferred; relevant professional experience may be considered in lieu of a degree
- At least 2 years of healthcare experience required
- Excellent computer skills and proficiency with Microsoft Office programs
- Strong communication and interpersonal skills
- Highly organized with exceptional attention to detail and time management skills
- Ability to work independently while collaborating effectively with a team
- Ability to build and maintain strong professional relationships
- Flexible, responsive, and adaptable
- Ability to thrive in a high-growth, fast-paced, 100% remote environment
- Ability to remain in a stationary position 50% of the time
- Ability to work a consistent Overnight Schedule (6:00 PM–2:00 AM CST)
- Must be able to work weekend on-call rotation schedule.
Benefits
Comp & perks- 100% Remote Work
- Health Insurance (Medical, Dental, Vision)
- Comprehensive benefits including health, dental, vision, life, and 401(k)
- Paid Time Off, Sick Leave, and wellness days — because we value both performance and balance
- Culture of ownership, transparency, and results where the best ideas rise
- Opportunity to directly impact patient access nationwide
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Healthcare ExperienceClinician OnboardingEMR Access ManagementDocumentation ComplianceTechnical Support
Soft Skills
Strong CommunicationInterpersonal SkillsAttention to DetailTime ManagementAdaptability