Director, Client Services – Healthcare

Access TeleCare

Director of Client Services managing healthcare client relationships and driving growth for Access TeleCare's telemedicine solutions. Leading initiatives to improve patient access across various healthcare facilities.

Posted 6/3/2026full-timeRemote • Texas • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Own the overall client experience in your assigned territory and manage the customer relationship post implementation
Articulate service line value and facilitate resolution to customer client inquiries
Work cross-functionally with our Sales, Marketing, IT, Implementation, Operations, Clinical and Contracts Departments to drive client initiatives within the organization
Perform monthly calls and quarterly business reviews with your book of business and onsite client visits to maintain client health and strengthen the client partnership
Directly influence our clients’ experiences at the executive leadership level and act as the escalation point for any satisfaction issues within the relationship
Balance the role as a client advocate and strong representative of Access TeleCare with minimal supervision
Frequent travel within assigned territory & corporate offices
Travel 30–40% within territory & corporate offices
Other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree required
6+ years of experience in a customer-facing account management role within the healthcare industry or related field
2+ years of experience working in the Behavioral Health space is a plus
Ability to apply strategic, critical, and analytic thinking skills to facilitate resolution to customer issues and requests
Strong comfort communicating with and/or presenting to any level of employee in a hospital setting (C-suite, clinical leaders, nurses, physicians, credentialing, quality, and IT staff)
Prepared to act as the subject matter expert on your clients with internal Access TeleCare stakeholders, reporting on trends, issues, and opportunities that will help improve product offerings and operations
Organized and project management oriented
Interested in working with current clients rather than prospecting and calling on new business
Successful use of CRM applications (Dynamics and Salesforce) for documentation and gathering information
Ability to communicate information clearly using Microsoft applications: Outlook, Excel, Word, and PowerPoint
Ability to organize data to communicate during face-to-face, video, or phone-based meetings (internally and externally)
Ability to identify growth opportunities within a book of business
Ability to thrive in a high-growth, fast-paced organization
Must be able to travel 30–40% within territory & corporate offices
Must be able to remain in a stationary position 50% of the time

Benefits

Comp & perks

Health Insurance (Medical, Dental, Vision)
Comprehensive benefits — health, dental, vision, life, and 401(k)
Flexible vacation and wellness days
Culture of ownership, transparency, and results
Directly impact patient access nationwide

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementstrategic thinkingcritical thinkinganalytical thinkingproject managementCRM applicationsMicrosoft OutlookMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint

Soft Skills

client advocacycommunicationpresentation skillsorganizational skillsrelationship managementproblem-solvinginfluencing skillscollaborationadaptabilitycustomer service

Certifications

Bachelor's Degree