Director, Clinical Operations

Access TeleCare

Director of Clinical Operations driving Neurology care strategies for Access TeleCare. Overseeing operational efficiency, analytics, and staff management in a fully remote role.

Posted 6/27/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Provide leadership and direction for day-to-day operations, in collaboration with the Senior Vice President, Neurology Operations focused on business unit transformation, growth, performance improvement and overall operational execution.
Lead the development and maintenance of advanced analytical tools, KPI dashboards, and performance reporting in partnership with IT, Data Warehouse, and Analytics teams, ensuring data integrity, standardization, and HIPAA compliance.
Lead the enhancements of clinical payroll and compensation systems, ensuring accuracy, transparency, and scalability through integration of data architecture and operational workflows.
Responsible for driving processes and monitoring KPIs related to turnaround times for internal requests on launch capacity and timing for late-stage growth opportunities coordinating with the Business Development Department and leading up to official “hand-off to launch” processes.
In coordination with the Senior Vice President, Neurology Operations, design and implement scalable, repeatable processes that incorporate operational, financial, and pricing considerations to support sustainable growth inclusive of new program offerings and operation readiness that fosters their success.
Support BU Leadership by partnering with Finance on forecast modeling and revenue realization tracking,; support business unit leadership on Monthly Operational Reviews and key executive presentations.
Identify data quality risks, reporting gaps, and process inefficiencies early & support mitigation strategies.
Partner with Clinical Provisioning teams to enhance scheduling optimization and automation within the TIQ-Scheduler suite in Salesforce.
Provide direct supervision of staff, including assignment of work tasks, coaching and general performance management.
Coaches, develops and mentors direct reports with an emphasis on building career paths for professional growth.
Administer progressive discipline, including corrective action, when necessary, to ensure high levels of job performance and compliance with company policy.
Conduct formal performance appraisals for all direct reports and develops action plans for continued development and performance improvement.
Manage payroll activities for direct reports to include timekeeping, approval for time off requests, and other administrative functions.
Other duties as assigned.

Requirements

What you’ll need

Bachelor’s degree in business administration, healthcare administration or related field
At least 7 years of relevant work experience, in a healthcare environment, including operational leadership experience
Advanced excel and analytics skills, including data visualization tools
Proficiency with Microsoft Office programs
Proficient interpersonal communication skills and the ability to exercise empathy when working with hospital partners, and physicians and patients
Excellent organizational and time management skills
Demonstrate an understanding of standard clinical procedures, laws and regulations
Ability to work independently, but function as part of a team
Desire to work in a high-growth, fast-paced environment
Ability to operate with both precision and vision, driving scalable processes
Ability to thrive in high growth, fast-paced organization and 100% Remote based environment
Must be able to remain in a stationary position 50% of the time
Occasional travel for meetings and collaboration

Benefits

Comp & perks

100% Remote Work
Health Insurance (Medical, Dental, Vision)
Comprehensive benefits — health, dental, vision, life, and 401(k)
Flexible vacation and wellness days — we value performance and balance
Culture of ownership, transparency, and results — where the best ideas rise

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

advanced analyticsKPI dashboardsdata visualization toolsdata architectureperformance reportingforecast modelingrevenue realization trackingpayroll managementHIPAA complianceclinical procedures

Soft Skills

leadershipinterpersonal communicationempathyorganizational skillstime managementcoachingmentoringperformance managementcollaborationindependent work