Service Excellence Manager – RN

Access TeleCare

Service Excellence Manager overseeing clinical processes for Access TeleCare’s Neurology programs. Building relationships with clients and facilitating workflows in a remote environment.

Posted 6/3/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Oversee all clinical processes and serve as the client champion for Access TeleCare’s Neurology programs
Build effective relationships with client stakeholders
Develop clinician workflows
Support new program implementation
Create action plans to support service performance
Interface with clinicians to facilitate clinical excellence
Serve as the clinical point of contact for practice-related issues at partner sites
Maintain working rapport with individual providers covering the service to address clinical workflow or practice issues
Build and maintain positive working relationships with partner facility clinical staff
Analyze and present reports on healthcare processes and patient outcomes
Coordinate performance improvement activities focused on specific patient services or organizational quality initiatives

Requirements

What you’ll need

Bachelor’s degree in nursing required
3+ years’ experience in healthcare
Prior experience as a charge nurse or nurse supervisor preferred
Ability to navigate multiple EMR systems required
Excellent computer skills and familiarity with Microsoft Office programs including Excel for data manipulation
Excellent interpersonal communication skills and the ability to exercise empathy when working with patients and their families
Excellent organizational and time management skills
Demonstrate an understanding of standard clinical procedures, laws, and regulations
Thorough knowledge of medical terminology
Ability to work independently, but function as part of a team
Ability to thrive in a high growth, fast-paced organization and 100% Remote based environment
Must be able to remain in a stationary position 50% of the time
Occasional travel for meetings and collaboration

Benefits

Comp & perks

100% Remote Work
Health Insurance (Medical, Dental, Vision)
Comprehensive benefits including health, dental, vision, life, and 401(k)
Paid Time Off, Sick Leave, and wellness days — because we value both performance and balance
Culture of ownership, transparency, and results where the best ideas rise
Opportunity to directly impact patient access nationwide

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

nursingEMR systemsdata manipulationclinical proceduresmedical terminology

Soft Skills

interpersonal communicationempathyorganizational skillstime managementteamwork

Certifications

Bachelor’s degree in nursing