Clinical Support Representative – Mid-Shift

Access TeleCare

Clinical Support Representative providing telemedicine solutions for hospitals and healthcare organizations. Ensuring efficient patient care through effective communication and support.

Posted 6/9/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

technical supportcall center experiencepatient information managementSLA reportingvideo conferencingMicrosoft Office proficiencysoftware learningattention to detailcustomer service

Soft Skills

communication skillsinterdepartmental collaborationflexibilityadaptabilityenthusiasm for healthcareproblem-solvingtime managementcustomer focusteamwork

Tools & Technologies

VidiStarcommunication toolscollaboration toolsoperating systems

Certifications & Qualifications

High School DiplomaGEDEquivalent Certification

Industry Keywords

healthcarepatient careTier 1 supportTier 2 supportremote workfast-paced environment

About the role

Key responsibilities & impact

Effectively communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care
Courteously answer all incoming calls to the consult center and accurately take down patient information
Effectively communicate with clinical specialists to ensure timely, efficient and satisfactory results; this includes coordinating paperwork, ensure images uploaded from client hospitals to VidiStar, setting up video conferencing exam-units and testing connections
Ensure courteous and respectful handling of all inbound and outbound phone calls from/to employees, clients and clinical specialists
Provide Tier 1 technical support to hospitals and to company physicians
Facilitate and confirm timely hand off to Tier 2 IT support
Report any failure of SLA or company goals or conflicts to supervisor immediately
Some work is completed without established procedures
Other tasks as needed

Requirements

What you’ll need

High School Diploma, GED or Equivalent Certification Required
At least one year of experience working in a call center environment or healthcare or IT
Strong communications skills (written and oral) as well as demonstrate the ability to work effectively across departments
Demonstrated proficiency with Microsoft office programs, communication, and collaboration tools in various operating systems
Ability to learn software and systems
Have excellent phone/customer service skills along with high attention to detail
Enthusiastic about being on the forefront of healthcare and impacting patient lives positively
Flexibility and adaptability in a fast-paced environment
Ability to quickly learn and adapt to new technologies and systems
Ability to excel in a remote work setting, high growth and fast paced organization

Benefits

Comp & perks

Health Insurance (Medical, Dental, Vision)
Comprehensive benefits — health, dental, vision, life, and 401(k)
Paid Time Off, Sick Leave — we value performance and balance
Culture of ownership, transparency, and results — where the best ideas rise