Clinical Support Team Lead

Access TeleCare

Clinical Support Team Lead at Access TeleCare enhancing patient care through team leadership and operational excellence. Remote position focused on call center and technical support in telemedicine.

Posted 7/17/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and problem-solving abilities while maintaining confidentiality and providing excellent customer service in a fast-paced healthcare or call center environment. Proficient in Microsoft Office and capable of fostering collaborative relationships across departments.

Highest-signal resume keywords

Strong Communication SkillsCustomer Service SkillsProblem Solving AptitudeMicrosoft Office ProficiencyCall Center Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Attention to DetailFlexibilityAdaptabilityProfessionalismTeam Engagement

Tools & Technologies

Communication ToolsCollaboration Tools

Certifications & Qualifications

High School DiplomaGEDEquivalent Certification

Industry Keywords

HealthcareCall CenterService Excellence MetricsQueue ManagementTraining Material Development

About the role

Key responsibilities & impact

Thorough understanding of the job responsibilities of the coordinator, dispatcher and agent roles
Monitor and maintain the queue to ensure all calls are managed efficiently through the appropriate workflow
Monitor and maintain the ticket queue used for provider assistance and ensure issues are being addressed according to response time expectations
Meet and exceed service excellence metrics as outlined on the performance index scorecard
Exhibit a high degree of professionalism when interacting with healthcare facilities, physicians, co‐workers, and supervisors
Required to be on‐call as needed, remain on duty after shift‐end, and respond to emergency situations at any time
Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies
Develop a collaborative and professional working relationship with all departments
Notify immediate manager promptly of all issues and take prompt corrective action when necessary
Encourage team engagement
Foster a positive work environment to achieve the company’s mission, vision, and values
Assist in creating and updating training material
Mentor employees on best practices and procedures
Support management with the research, implementation, and training of new technology and service lines
Work with supervisor and management staff to resolve issues
Other duties as assigned

Requirements

What you’ll need

High School Diploma, GED or Equivalent Certification Required
At least one year of experience working in a call center environment or healthcare or IT environment preferred
Strong communications skills (written and oral)
Proficiency with Microsoft office programs, communication, and collaboration tools
Aptitude in problem solving
Ability to maintain confidentiality
Excellent phone/customer service skills along with high attention to detail
Flexibility and adaptability in a fast-paced environment
Proven ability to thrive in a high growth, fast-paced organization

Benefits

Comp & perks

100% Remote Work
Health Insurance (Medical, Dental, Vision)
Health Savings Account
Flexible Spending (Medical and Dependent Care)
Employer Paid Life and AD&D (Supplemental available)
Paid Time Off