Absa Group

Product Manager

• The purpose for this role is to have a dedicated resource with the appropriate skills and knowledge to support the Head of digital commercialization in the management and development of new and existing channels and products.
• Provide information on competitor information, local pricing and local market potential
• Responsible for supporting the Head of digital commercialization in production and building of strategic partnerships and relationships that will give Absa a prominent brand name in the Market.
• Responsible for project/program management with governance & control, change resourcing for the project/program and the provision of project/program reporting capability for channels and B2B digital products.
• Responsible for maintaining workflow, budget and planning standards.
• Ensures project/program management produce, manage and control projects to Absa Africa standards and guidelines.
• Ensures review and escalation if required, of project/program Risks and Issues. Responsible for monitoring activities and ensuring compliance with laid down Program standards and procedures.
• Provide feedback to BA on local competitor product activity
• Undertake local market research to provide management information
• Undertake legal and regulatory assessment as required
• Feedback suggestions for new channels and channel enhancements to BA, Local stakeholders
• Provide data for Local and Centre management information
• Implement new channels into market by engaging all stakeholders, creating a steering committee, building a business case, completing all testing, and building a detailed local implementation plan

Digital Product Manager

Data Scientist

• Lead the enterprise Data Governance capability
• Define and administer the Group Data Governance framework
• Ensure governance is implemented via Data Management across central and federated teams
• Translate regulatory requirements into actionable data governance controls
• Act as the entry point for all internal and external risk, audit and regulatory compliance requests
• Oversee the end-to-end data issue management lifecycle

Head of Enterprise Data Governance

Business Operations

• Investigate, identify and implement business improvement and efficiencies within the business that is based on market research, competitor analysis and customer needs
• Responsible for development of business cases; and post implementation monitoring, tracking and reporting of financial and non-financial benefits
• Create and maintain a centralised repository of process and related artefacts (e.g., procedures, templates, forms)
• Understand end to end processes relevant to the business area in order to identify bottlenecks, risks, as well as improvement opportunities
• Build relationships and actively engage various stakeholders to understand business needs
• Execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope and time
• Evaluate the current business processes, identify improvement opportunities and redesign the business processes
• Prepare business cases to motivate for new process improvement initiatives, monitor and report post-implementation benefits (financial and non-financial)
• Work towards continuous process improvement and the enhancement of quality and consistency of business processes and methods across PPB operational landscape

Business Process Engineer

General

• Create, change, and maintain master data on finance systems.
• Improve data quality management by reviewing, enriching master data and hierarchy requests.
• Perform checks for master data accuracy and completeness.
• Maintain reporting hierarchies and structures for the general ledger.
• Perform day-to-day FC system administrative tasks.
• Execute metadata and mapping changes.
• Scheduling of relevant daily/monthly and annual jobs.
• Open and closing of financial cycles.
• Perform FC system month end roll over.
• Monitor and manage application performance.
• Maintain and update relevant general ledger screens, reports and online queries.
• Perform month end processes and escalate system problems including locking of systems at month end.

Officer FM Systems and Support

Analyst

• Support the Manager Customer Credit and Pricing for effective execution of the credit risk mandate
• Develop, implement, review and monitor Personal and Private Bank Customer Credit Risk Strategy
• Conduct quality credit risk assessments and reviews
• Monitor customer stress and key concentration risk metrics

Customer Credit Risk Analyst

Sales

• Drive Global Markets Sales growth through client engagement, cost efficiency, strategic targets, cross-team collaboration, and product innovation.
• Lead and develop the Global Markets Sales function, ensuring direct engagement with clients as needed.
• Play a leading and visible role in the development and deepening of the Mozambican financial market.
• Establish and maintain strong relationships with key clients, originating dated structured transactions and Risk Management Products (RMPs).
• Achieve client acquisition, product volume, and profitability targets in line with strategic objectives.
• Lead and develop the Sales team, ensuring a robust training and development plan is implemented.

Global Markets Sales Manager

Consultant

• Implementation, monitoring and auditing of Environment, Health and Safety policy, standards and controls within the Absa Group
• Ensure compliance with OHS standards and legislation
• Monitor the Occupational Health and Safety (OHS) standards and management information system (MIS)
• Conduct site inspections and investigations to identify OHS risk related shortcomings
• Submit reports on findings, audits, and recommendations to enhance OHS compliance
• Assist in-country OHS consultants to compile annual OHS Plans
• Liaise with Group Learning and Regional or relevant in-country Managers

Consultant – Occupational Health and Safety

Account Executive

• Actively pursuing sales growth and service delivery competitiveness
• Owning and delivering on performance targets for external sales activities
• Planning and conducting education on Absa’s value proposition to customers
• Identifying opportunities for sales engagement within assigned areas
• Establishing networks to support lead generation and client engagement

Sales Consultant

Risk

• Deliver operations and administration support services through the execution of predefined objectives as per agreed standard operating procedures

Administrator, Risk Mitigation

Manager

• Collaborate with Segment Heads to formulate strategic plans for their respective units.
• Act as a business advisor to unit heads by offering insights derived from market trends, competitor data, and client feedback to inform decision-making.
• Monitor and analyse key performance metrics to assess the performance of commercial and SME banking businesses, identify areas for improvement and work with the business heads to develop implementing strategies that optimize business performance and profitability.
• Prepare performance reports and dashboards highlighting performance trends and insights for weekly and monthly business meetings.
• Serve as communication liaison between the Unit Heads and other functional departments.

Business Manager

• Support the credit risk process through carrying out comprehensive and quality credit risk functions within the credit lifecycle
• Deliver high quality credit decisions in line with credit policies and solutions
• Perform credit assessments within agreed SLA/TAT
• Assess applications per day in line with the average national volumes received
• Perform full and fair quality assessments as required by business and relevant stakeholders
• Report all risk events/incidents/issues immediately upon discovery
• Help to understand why risk events/incidents/issues happened
• Assist Sales in achieving growth targets set without compromising on quality

Credit Officer – Credit Lending

Platform Engineer

• Oversee the execution of scheduled BAU jobs, ensuring they run successfully and on time.
• Manage CA-WA schedules, dependencies, re-runs, calendar changes and batch recovery activities.
• Monitor file deliveries, failed transfers, reconciliation controls, file acknowledgements and exception processing.
• Monitor job queues and system alerts to proactively identify and resolve failures or delays.
• Investigate failed jobs, delayed processing, missed schedules and abnormal processing patterns and perform recovery activities where required.
• Execute reruns, reprocessing activities and operational recovery procedures using approved runbooks and support processes.
• Maintain operational dashboards and logs to track job performance and system health.
• Collaborate with relevant teams to optimize job scheduling and reduce operational risk.
• Support and monitor Managed File Transfer (MFT), ATMDL, ETL and CA-WA scheduling services supporting EDM platform operations.
• Monitor and support data ingestion, transformation, file movement and provisioning processes across the EDM ecosystem.
• Support Kafka streaming services, API integrations and AWS-hosted platform components from an operational perspective.
• Implement and maintain robust backup and recovery processes.
• Participate in Major Incident (Sev1/Sev2) response activities, technical triage and service restoration efforts.
• Maintain accurate documentation of system configurations, procedures, and policies.
• Work with cross-functional teams to implement new technologies and system enhancements.

EDM Platform Operations, Support Engineer

Lead Generation

• Achieve agreed sales targets in line with the business objectives through pro-active selling of Bank’s consumer lending/ Retail asset and liability products.
• Responsible for business development with new and existing customers to grow the branch asset and liability book.

Lead Generator – Universal, Agent Banking

• To deliver dynamic virtual end-to-end customer sales and service including fulfillment, resolving customer queries, cross selling and/or upselling all relevant bank products on offer.
• Offer financial advice to the customer and handle retentions.
• Selling products and services.
• Provide sales and services enablement according with service delivery excellence plans by putting customer experience at the centre of products, services, solutions, advice and fulfilment.
• Achieves predetermined sales targets through generating quality applications.
• Contact the customer and executes the sales process within the desired turnaround time.
• Delivers customer sales and services whilst maintaining quality service standards.
• Determine customers’ needs by exploring all possible cross-selling and up-selling opportunities
• Ensure first call resolution.
• Tracking of conversions from lead or call to application and then to fulfilment.
• Speaks to customers to ensure that their needs are identified and advises various options.
• Resolves customer dissatisfaction / complaints and takes full ownership of the problem.
• Communicates with the customer according to company standards.
• Updates the system with accurate information to inform accurate reporting.

Sales Support Consultant

• To achieve agreed sales targets in line with the business objectives through pro-active selling of Bank’s consumer lending/ Retail asset and liability products.
• The jobholder will be responsible for business development both with new and existing customers where they are expected to grow the respective branch asset and liability book.
• To proactively recruit profitable new business and establish, manage and develop long-term, Profitable Relationships, ensuring the provision of first-class customer service and maximizing business opportunities to achieve business objectives and goals.
• Provide Sales and Service to Retail Banking customers (80%) Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of Bank’s consumer lending products to meet set sales targets.
• Provide direct “hands on” sales support (quality lead generation and effective follow up) to generate and convert quality leads into sales.
• Submit and check correctness of the completed application forms of different products in line with Bank policies and requirements to line manager for review
• Comply with general Operational risk & Rigor requirements e.g., Health & Safety standards and security of premises, KYC, and anti-money laundering regulations