Sales Support Consultant

Absa Group

Sales Support Consultant delivering dynamic customer sales and service fulfilling customer queries and selling bank products for Absa's growth journey.

Posted 7/21/2026full-timeCape Town • 🇿🇦 South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering exceptional customer sales and service, with a focus on fulfilling customer needs through effective cross-selling and upselling strategies. Proficient in achieving sales targets while maintaining high service quality standards and ensuring customer satisfaction.

Highest-signal resume keywords

Customer SalesCross-SellingUpsellingSales Target AchievementCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Process ExecutionLead Conversion TrackingFinancial AdviceCustomer Query ResolutionApplication Fulfillment

Soft Skills

Problem OwnershipEffective CommunicationCustomer Needs IdentificationService Quality Maintenance

Certifications & Qualifications

Higher CertificatesAdvanced National Certificates

Industry Keywords

Customer ExperienceService Delivery ExcellenceQuality StandardsCustomer Retention

About the role

Key responsibilities & impact

To deliver dynamic virtual end-to-end customer sales and service including fulfillment, resolving customer queries, cross selling and/or upselling all relevant bank products on offer.
Offer financial advice to the customer and handle retentions.
Selling products and services.
Provide sales and services enablement according with service delivery excellence plans by putting customer experience at the centre of products, services, solutions, advice and fulfilment.
Achieves predetermined sales targets through generating quality applications.
Contact the customer and executes the sales process within the desired turnaround time.
Delivers customer sales and services whilst maintaining quality service standards.
Determine customers’ needs by exploring all possible cross-selling and up-selling opportunities
Ensure first call resolution.
Tracking of conversions from lead or call to application and then to fulfilment.
Speaks to customers to ensure that their needs are identified and advises various options.
Resolves customer dissatisfaction / complaints and takes full ownership of the problem.
Communicates with the customer according to company standards.
Updates the system with accurate information to inform accurate reporting.

Requirements

What you’ll need

Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)

Benefits

Comp & perks

Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise.
A career with our family offers the opportunity to be part of this exciting growth journey.
To reset our future and shape our destiny as a proudly African group.