Abnormal Security

Customer Success Manager

• Manage strategic customer relationships post-sale, focusing on adoption, retention, and value delivery with minimal oversight
• Deliver outcome-oriented QBRs/EBRs and lead success planning to align customer goals with platform capabilities
• Drive platform adoption and feature engagement through best practices, enablement, and education on roadmap developments
• Monitor account health using data-driven insights; proactively identify risks and lead coordinated mitigation efforts
• Resolve complex escalations with timely, clear communication and a focus on long-term customer trust and satisfaction
• Collaborate with Sales, Engineering, and Support to influence renewal and expansion outcomes
• Represent the customer voice internally, providing structured feedback to Product and other teams
• Support knowledge sharing and contribute to internal process development or mentoring where relevant

Senior Customer Success Manager, Enterprise – North Central

Full-stack Engineer

• Build identity verification and fraud detection systems to scrutinize candidate data during the application process.
• Develop sophisticated correlation engines that match candidate details (IPs, phone numbers, email history, resume metadata) against known indicators of fraudulent or state-sponsored activity.
• Create high-availability pipelines that ingest and analyze signals from application tracking systems (ATS), identity providers, and external risk intelligence.
• Ship automated guardrails that flag high-risk candidates in real-time, enabling security teams to act before an infiltrator is onboarded.
• Drive 0→1 iteration: prototype quickly, test fraud detection assumptions, learn from emerging threat patterns, and scale simple, effective solutions.
• Collaborate across security, platform, and data teams; write and review technical designs; and participate in core SDLC rituals.

Software Engineer 2 – Insider Risk

Sales

• Recruit and hire a world-class team of sellers, on time and on budget
• Clearly articulate, manage and enable sellers to hit all key productivity metrics and milestones of growth
• Instill a disciplined approach to pipeline generation leveraging all available resources including field sales, marketing, channel partners, and sales development to accelerate new business.
• Develop an overall account strategy for the region resulting in strong execution and collaborative team selling.
• Partner closely with Sales Engineering to deliver outstanding product demonstrations and a repeatable technology validation / proof-of-concept program.
• Build a strong partnership with existing customers that focuses on value realization and customer retention delivered through high renewal rates, rapid upsell expansion, and customer referrals.
• Effectively forecast monthly/ quarterly revenue to executive leadership through disciplined deal inspection and forecast methodology
• Develop strategic relationships with existing channel partners and the development of new channel partners.
• Facilitate Quarterly Business Reviews to measure sales productivity, plan execution, and progress against strategic objectives.
• Identify, cultivate, and close new business at executive levels (CISO/CIO/CTO) in accounts within the designated territory.

Manager, Mid Market Sales

Marketing

• Lead regional field and partner marketing strategy to support pipeline and revenue goals through campaigns, events, ABM programs, and digital amplification
• Own end-to-end execution of region-specific initiatives—from idea through reporting—with accountability for budget, timeline, and impact
• Collaborate closely with AEs, CAMs, SDRs, and partner managers to drive aligned execution, participation, and adoption of marketing programs
• Build and maintain a quarterly pipeline generation plan, forecast impact, and adjust tactics based on results and market feedback
• Customize corporate messaging and content to suit regional buyer personas and go-to-market strategies
• Report on performance using Salesforce, Marketo, and Sigma dashboards; deliver insights to sales and marketing leadership to optimize ROI
• Mentor junior marketing team members or contribute to cross-regional initiatives that raise the bar for marketing excellence

Senior Revenue Marketing Manager

Account Manager

• Drive partner-sourced pipeline and bookings by identifying and onboarding high-impact partners, including national, regional, and MSSP channels.
• Collaborate with internal channel and sales leadership to develop targeted recruitment and enablement strategies.
• Create and maintain Partner Account Plans with top partners, incorporating measurable sales, marketing, and enablement objectives.
• Coordinate demand generation activities with channel marketing to drive awareness and qualified leads.
• Align closely with regional sales teams to connect top prospects with suitable partners, facilitating measurable pipeline growth.
• Serve as a strategic liaison between Abnormal’s field leadership and partner executives, ensuring alignment and collaboration across organizations.
• Conduct regular training and knowledge-sharing sessions to ensure partner teams are fully equipped to position and sell Abnormal's offerings.
• Represent partner interests internally and advocate for high-quality execution of co-marketing, certification, and partner program initiatives.
• Take ownership of national partner relationships and drive quarterly planning and enablement to strengthen these engagements.
• Develop expertise in key areas of channel operations (e.g., deal registration, enablement programs, incentive platforms), and lead knowledge-sharing across the team.

SLED Channel Account Manager

National Channel Account Manager

Procurement

• Serve as a strategic business partner to teams such as IT, R&D and G&A—leading early-stage sourcing conversations, aligning procurement strategy to business goals, and driving stakeholder engagement from intake to contract execution
• Lead and manage end-to-end sourcing initiatives including market analysis, vendor evaluation, RFPs, contract negotiation, pricing optimization, and renewal planning—ensuring value, speed, and compliance in every transaction
• Use data-driven insights to shape sourcing strategy—leverage BI tools like Sigma to build dashboards, track key metrics (e.g., spend under management, savings, supplier SLAs), and identify opportunities for consolidation, savings, or improved forecasting
• Act as a sourcing generalist, flexibly supporting cross-functional needs across multiple spend categories while delivering both tactical execution and strategic influence
• Champion procurement systems and tools—act as a functional expert in Coupa (contracts, POs) and Expent.ai (intake management), ensuring adoption, efficiency, and continuous optimization of workflows
• Build and refine scalable sourcing processes, bringing best practices from SaaS and high-growth environments to improve intake, supplier onboarding, stakeholder engagement, and contract lifecycle management
• Partner with Legal, Security, IT, and Finance to drive risk-aware, compliant, and seamless vendor engagements; proactively flag bottlenecks and suggest cross-functional process improvements
• Establish proactive vendor and renewal management rhythms—track renewals 90+ days in advance, engage stakeholders early, and recommend negotiation strategies or transitions based on performance and business alignment
• Educate and enable employees across the organization on procurement tools, sourcing best practices, and policies—helping scale a procurement culture that values efficiency, accountability, and strategic value creation
• Bring a builder’s mentality and continuous improvement mindset, always looking for ways to modernize, automate, and elevate the sourcing experience for the business.

Strategic Sourcing Manager

• Design and build our multi-agent architecture to incorporate LLMs into our threat detection engine
• Stay on top of the latest developments in LLMs, and rapidly test those new models/techniques to improve our systems
• Write code with testability, readability, edge cases, and errors in mind biasing towards simple iterative solutions
• Write and review technical design documents
• Participate in Sprint planning, code reviews, standups, and other aspects of the software development life cycle

Software Engineer II – Attack Detection

Machine Learning Engineer

• Design and implement systems that combine rules, models, feature engineering, and business and product inputs into an email detection product, with senior engineer guidance.
• Understand features that distinguish safe emails from email attacks, and how our model stack enables us to catch them.
• Identify and recommend new features groups or ML model approaches that can significantly improve detection efficacy for a product. Work with infrastructure & systems engineers to productionize signals to feed into the detection system.
• Writes code with testability, readability, edge cases, and errors in mind.
• Train models on well-defined datasets to improve model efficacy on specialized attacks
• Actively monitor and improve FN rates and efficacy rates for our message detection product attack categories, through feature engineering, rules and ML modeling.
• Analyze FN and FP datasets to categorize capability gaps and recommend short term feature and rule ideas to improve our detection efficacy.
• Contribute in other areas of the stack: building and debugging data pipelines, or presenting results back to customers in our tools when the occasion arises

Machine Learning Engineer II

• Own design and delivery of complex features areas of the Development Infrastructure team offerings, and work on the roadmap for this area.
• Setup local development for engineers at Abnormal Security platform
• Develop and maintain CI/CD infrastructure and other build tools
• Provide Engineering with the tools and workflows to develop their changes reliably with less effort.
• Actively participate in stopping cybercrime with AI.
• Participate in planning, code reviews, standups, and other aspects of the software development life cycle

Software Engineer 2, Developer Infrastructure

Social Media Manager

• Own and evolve Abnormal’s social strategy, starting with LinkedIn
• Build a publishing cadence tied to launches, campaigns, and industry moments
• Write sharp, on-brand copy and collaborate with Design on visuals—or create content yourself using AI tooling
• Drive amplification for major brand moments and executive visibility
• Create short-form assets from long-form content (press, events, blog posts) and elevate great internal stories
• Partner closely with Comms, Content, Design, and Product Marketing to align messaging and multiply reach
• Serve as the internal go-to for social content best practices, competitive inspiration, and brand tone
• Monitor trends in AI, cybersecurity, and tech to help Abnormal contribute to the right conversations at the right time

Senior Social Media Manager

Sales Engineer

• Serve as the technical authority and primary technical decision partner in enterprise sales cycles, from discovery through close, including full ownership of Proof of Value (POV) success criteria and outcomes
• Lead architecture-level conversations with security, email, and identity teams
• Run technical discovery that uncovers risk, not just requirements
• Conduct technical and competitive landscape research to effectively address customer questions and objections
• Confidently answer architecture-level and modern threat questions without deferring to Product or Engineering
• Articulate why legacy secure email gateways fail against social engineering and identity-based attacks
• Educate sales executives and partners on Abnormal AI’s products, platform, and security posture
• Obsessively drive customer satisfaction and successful Enterprise outcomes

Enterprise Sales Engineer – Kansas City, St. Louis

Operations

• Lead and develop the Field Operations team by setting priorities, coaching for impact, and building scalable, repeatable operating models
• Translate GTM strategy into field execution by partnering with Sales and GTM leadership on annual and quarterly planning, including targets, capacity, coverage, territories, and quotas
• Improve the accuracy and consistency of global sales forecasting through standardized processes, advanced analytics, and AI-enabled forecasting approaches
• Own field operating rhythms, including pipeline and forecast reviews, inspection cadences, QBR inputs, and performance dashboards
• Drive sales process and execution excellence across the full funnel, supporting evolving motions across segments and channel-assisted deals
• Lead territory, capacity, and coverage design in partnership with Sales leadership, including segmentation models and change management
• Partner with RevOps and Systems teams to ensure GTM tools (e.g., Salesforce, forecasting, engagement, and analytics platforms) support how the field sells and inspects work
• Collaborate with internal AI development teams to launch AI-driven solutions that improve pipeline precision and reduce manual CRM effort
• Co-lead cross-functional GTM initiatives such as new segment launches, partner motions, and pricing or packaging changes through planning and adoption
• Act as a strategic partner to GTM leadership by providing data-backed recommendations, highlighting risks and tradeoffs, and helping prioritize across competing initiatives

Director – Field Operations

• Design and implement systems that combine rules, models, feature engineering, and business and product inputs into an email detection product.
• Identify and recommend new features groups or ML model approaches that can significantly improve detection efficacy for a product.
• Understand features that distinguish safe emails from email attacks.
• Train models on well-defined datasets to improve model efficacy on specialized attacks
• Actively monitor and improve False Positive rates and efficacy rates for our message detection product attack categories.

Senior Machine Learning Engineer – Attack Detection

• Own and execute integrated marketing campaigns tailored to the Mid-Market segment across channels and personas.
• Drive full-funnel programs by collaborating with field, digital, and channel marketing teams.
• Craft compelling, persona-based messaging that resonates with both technical and executive decision-makers.
• Activate account-based marketing (ABM) strategies using intent signals and personalized content.
• Partner closely with Mid-Market sales leaders to develop toolkits, playbooks, and deal acceleration strategies.
• Manage pipeline targets and lead flow by working with marketing operations and SDR teams.
• Track and report on campaign performance, ROI, and influence on practitioner-led opportunities.
• Align with product marketing, SDRs, content, and ops to ensure consistent strategy and execution across all touchpoints.