Customer Success Manager

Abnormal Security

Customer Success Manager responsible for customer adoption and value realization at Abnormal AI. Engaging customers and internal teams to drive success and retention in an enterprise SaaS environment.

Posted 7/28/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success Management with a strong focus on building executive-level relationships and understanding customer needs. Proficient in technical troubleshooting and familiar with SaaS product support, case management systems, and CRM tools.

Highest-signal resume keywords

Customer Success ManagementExecutive-Level Relationship BuildingTechnical TroubleshootingSaaS Product SupportCase Management Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Analytical SkillsOrganizational SkillsPresentation SkillsProduct Feature IntroductionNetworking Technologies

Soft Skills

Action-OrientedCommunication Skills

Tools & Technologies

SFDCJIRA

Industry Keywords

Enterprise SaaSCustomer Health MonitoringSuccess PlanningCustomer AdoptionBusiness Reviews

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them
Schedule, prepare and deliver Business Reviews for customers
Increase customer adoption of key platform features and best practices
Maintain a deep understanding of our product and roadmap
Educate customers on the most relevant features and functionality
Understand customer’s industry trends and business challenges
Develop and nurture Abnormal AI champions within your customer’s organization
Engage customers’ senior decision makers to shape Success Planning
Proactively monitor customer health and identify remediation options
Partner with Abnormal AI Account Team to ensure customer renewals

Requirements

What you’ll need

2+ years experience in a CSM capacity, with 5+ yrs. experience in an enterprise SaaS product support environment
Strong experience with building and developing long-lasting executive-level relationships at F500 companies
Action-oriented, with the ability to quickly assess and integrate inputs across functions
Strong analytical and organizational skills
Strong written, spoken, and presentation skills
Proven ability to introduce and review new product features
Strong technical troubleshooting skills
Previous experience with Internet and networking technologies
Well versed with using case management systems and CRM’s (e.g., SFDC / JIRA)
Bachelor of Science in Computer Engineering/Computer Science or similar work experience required

Benefits

Comp & perks

Professional development opportunities
Health insurance
Remote work options