Salesforce Administrator

Abnormal Security

Salesforce Administrator managing Abnormal AI’s declarative CRM support and GTM operations. Clearing ticket backlogs, supporting Sales and Marketing Operations, and optimizing AI-assisted workflows.

Posted 8/20/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $107,100 - $154,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Salesforce Administration, including strong declarative configuration skills and the ability to manage high-volume ticket queues effectively. Proficient in supporting Sales and Marketing Operations with campaign infrastructure and lead management.

Highest-signal resume keywords

Salesforce AdministrationSalesforce Administrator CertificationDeclarative Configuration SkillsFlowTicket Queue Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Salesforce AdministrationDeclarative ConfigurationFlowValidation RulesPermission SetsPage LayoutsRecord TypesReportsDashboardsCampaign Infrastructure

Soft Skills

PrioritizationCommunicationProblem-Solving

Tools & Technologies

SalesforceAI-Assisted Tooling

Certifications & Qualifications

Salesforce Administrator Certification

Industry Keywords

Sales OperationsMarketing OperationsLead ManagementContact ManagementBacklog Monitoring

About the role

Key responsibilities & impact

Work the Salesforce administrative ticket queue and backlog end to end, scoping complexity, prioritizing work, and shipping resolutions for Sales Ops and cross-functional GTM stakeholders
Serve as the dedicated Salesforce point of contact for top-of-funnel workstreams, including campaign infrastructure and lead/contact routing and personalization
Build and maintain declarative, clicks-not-code solutions using Flow, validation rules, page layouts, record types, permission sets, and reports/dashboards
Provide day-to-day Salesforce support to end users across the GTM organization
Use and evolve AI-assisted tooling for requirements gathering and solution design
Maintain documentation and end-user guides
Escalate custom development, platform security, or integration requests to appropriate specialists
Monitor and report on backlog health, including ticket volume, aging, and throughput, and flag capacity risks

Requirements

What you’ll need

2–4 years of hands-on Salesforce Administration experience in a production, multi-user org
Salesforce Administrator certification required
Strong declarative configuration skills with Flow, validation rules, permission sets, page layouts, record types, and reports/dashboards
Demonstrated ability to work a high-volume ticket queue, including prioritization and resolution
Experience supporting Sales and/or Marketing Operations stakeholders in Salesforce, including campaign infrastructure, routing, and lead/contact management
Ability to scope and estimate work and communicate realistic timelines to requesters

Benefits

Comp & perks

Bonus or incentive compensation may be available
Equity may be available
Comprehensive benefits package
AI-assisted tools used in the recruiting process
Pre-employment checks aligned with applicable legislation and company security/privacy standards