AbbVie

Manager

• Educate HCPs on patient support programs, including access and reimbursement support tools and services
• Educate on product-specific acquisition and access options such as specialty pharmacy networks and specialty distribution
• Educate on resources available to address access issues
• Provide local expertise regarding national/regional payor policies to educate providers on payer issues, coding changes, and appropriate claims submission processes
• Liaise with AbbVie’s Access and Reimbursement support center to update HCPs on Rx status and program eligibility
• Collaborate with AbbVie’s Access and Reimbursement Support Center to relay prescription status and program eligibility updates
• Report back payer trends related for approved products to Patient Services and MHC account management teams
• Establish and maintain relationships with appropriate providers within territory
• Remain current on key managed care, reimbursement, and policy activities

Field Reimbursement Manager, Psychiatry

Representative

• Execute brand strategy and tactics in field
• Effectively manage assigned territory and targeted accounts
• Build strong customer relationships to maximize sales performance
• Differentiate AbbVie’s value proposition with health providers
• Develop and execute a call plan that achieves set call metrics

Specialty Representative, Psychiatry

• Execute brand strategy and tactics in field
• Manage assigned territory and targeted accounts
• Build strong customer relationships and customer needs solving capability
• Deliver sales performance, brand KPIs, and financial targets to meet or exceed objectives
• Create pre-call plan objectives and execute post-call evaluation to improve sales performance
• Proactively serve customer needs, expectations, and challenges
• Develop and execute a call plan to maximize access and sales opportunities
• Continuously build understanding on customer needs, market landscape, and optimize brand strategy

• Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie’s business code of conduct, policies and all applicable laws and regulations.
• Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. to meet or exceed on those objectives.
• Create pre-call plan objectives and execute post-call evaluation to continuously improve sales performance.
• Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action to close on every sales call.
• Proactively and continuously aspire to serve customer needs, customer expectations and challenges to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers.
• Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers to maximize access and sales opportunities.
• Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution.
• Differentiate AbbVie’s value proposition with health providers assigned and identify, develop, and maintain disease state experts and speakers/advocates to maximize brand performance.

Customer Specialist

• Understand HCP office process and offer electronic solutions (i.e. portals) that will improve the patient Rx experience.
• Thoroughly understand and represent AbbVie’s HCP facing portals and other electronic solutions serving as a subject matter expert.
• Partner with AbbVie field teams to implement and offer solutions to HCPs in assigned territory.
• Working with an HCP office, evaluate and diagnose areas of delay and disruption that may occur for patients in their Rx experience to determine if an AbbVie digital solution may be helpful for the patient.
• Develop relationship with HCP offices using a portal/solution and provide regular updates on new functionality matching new or unused features with patient needs.
• Communicate with AbbVie field teams in a compliant manner.

Customer Solutions Specialist

Engineer

• Designing and implementing federation identity and access management solutions aligned with business requirements
• Integrating federation technologies with enterprise and cloud systems (e.g., Active Directory, HR systems, cloud applications) using standards such as SAML 2.0, OIDC, and OAuth 2.0
• Developing and maintaining custom authentication experiences leveraging Okta APIs, SDKs, and widget-based login flows
• Configuring and supporting various MFA technologies, such as PingID, Okta Verify, MS Authenticator, FIDO2, biometric, and OTP/push authentication
• Troubleshooting and resolving federation authentication and authorization issues, including analyzing logs and diagnosing user provisioning challenges
• Monitoring, optimizing, and ensuring the scalability and performance of federation infrastructure
• Providing technical guidance and support to administrators and end-users on federation-related topics
• Collaborating with cross-functional teams, vendors, and external partners to leverage integration opportunities and enhance federation capabilities
• Documenting federation configurations, processes, and procedures; staying updated on industry trends and recommending improvements for ongoing enhancement

IAM Federation Services Engineer, Okta

Research Analyst

• Advance AbbVie's pipeline by striving for excellence in clinical research, turning science into medicine for our patients and leveraging advanced capabilities to drive industry leading performance.
• Partners with study teams, AbbVie internal R&D stakeholders, investigators, and site staff for meaningful and effective engagements positioning AbbVie as the partner of choice in clinical trials.
• Focus on site clinical research that ensures appropriate conduct of the trial while driving improvement in data integrity, compliance, overall study performance and customer experience.
• Conducts site evaluation, site training, routine on-site and off-site monitoring, and site closure monitoring activities with compliance to the protocol and monitoring plans, in accordance with applicable regulations, Good Clinical Practices (GCPs), ICH Guidelines, AbbVie Standard Operating Procedures (SOPs), and quality standards, ensuring safety and protection of study subjects.
• Responsible for activities as assigned by manager.
• Responsible for continuous risk-assessment proactively, and in collaboration with Central Monitoring team, monitor activities conducted by clinical sites to detect early overall study performance or patient safety issues.
• Generates and ensures effective recruitment and retention techniques/plans based on the patient disease journey.
• Demonstrates ability to openly listen to and consider viewpoints to enhance outcomes.
• Ensures quality of data submitted from study sites and assures timely submission of data, including appropriate reporting and follow-up for all safety events by site personnel.
• Manages investigator payments as per executed contract obligations, as applicable.

Senior Clinical Research Associate

• Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts
• Build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts
• Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed those objectives
• Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance
• Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call
• Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and achieve win-win agreements between AbbVie and customers
• Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities
• Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment
• Differentiate AbbVie’s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates in order to maximize brand performance

Specialty Representative

• Execute brand strategy and tactics in field, sales performance
• Manage assigned territory and targeted accounts
• Build strong customer relationships and address customer needs
• Create pre-call plans and evaluate post-call execution
• Handle objections and gain logical calls to action
• Develop call metrics and optimize sales strategies
• Share market intelligence with team and stakeholders

Specialty Representative, Gastroenterology

• Execute brand strategy and tactics in field, sales performance
• Manage assigned territory and targeted accounts
• Build strong customer relationships and address customer needs to maximize sales performance
• Deliver sales performance, brand KPIs, financial targets, marketing objectives
• Create pre-call plan using SMART objectives and execute post-call evaluations
• Effectively handle objections and concerns to close sales calls
• Develop and execute a call plan to maximize access and sales opportunities
• Share market intelligence with brand team and sales manager
• Differentiate AbbVie’s value proposition and develop relationships with health providers

Account Specialist

• 推动业务目标:制定并执行所负责机构的酷塑与丝缇珂销售计划
• 客户机会洞察:深入了解皮肤美容与塑形产品线,挖掘并掌握客户需求
• 客户关系维护:与潜在客户和现有客户建立和维护良好的关系
• 市场调研:收集市场信息,了解竞争对手的产品和业务策略
• 业务报告与分析:定期汇报销售情况,分析数据并提出改进建议
• 沟通与合作:与内部团队密切合作,确保销售目标的达成

Account Specialist – Skincare, Contouring

• Advance AbbVie's pipeline by striving for excellence in clinical research, turning science into medicine for our patients and leveraging new advanced capabilities to drive industry leading performance.
• Partners with the investigator and site staff for meaningful and effective engagements positioning AbbVie as the choice in clinical trials.
• Focus on site clinical research that ensures appropriate conduct of the trial while driving improvement in data integrity, compliance, overall study performance and customer experience.
• Considered as the primary point of contact for the investigative site.
• High level of competency or experience in providing contextual information on the clinical trials, connects stakeholder to the investigative sites and strengthens AbbVie’s positioning.
• Aligns, trains and motivates the site staff and principal investigator on the goals of the clinical trial program, protocol and patient treatment principles for the trial ensuring a trusted partnership.
• Conducts site evaluation, site training, routine, and site closure monitoring activities with compliance to the protocol and monitoring plans, in accordance with applicable regulations, Good Clinical Practices (GCPs), ICH Guidelines, AbbVie Standard Operating Procedures (SOPs), and quality standards, ensuring safety and protection of study subjects.
• Advanced understanding of site engagement and ability to customize site engagement strategy for assigned study (ies).
• Gather local/site insights and utilize site engagement tools such as the Customer Relationship Management (CRM) tool, to report/track progress and measure impact of that strategy.
• Advanced level of competency connecting the study protocol, scientific principles and clinical trial requirements to the day-to-day clinical trial execution activities.
• Evaluate and ensure effective recruitment and retention techniques/plans based on the patient disease journey.
• Develop solid knowledge of therapeutic area, asset and clinical landscape / patient journey to enable successful patient recruitment and overall protocol compliance.
• Possesses experienced level of competency to mentor and train less experienced CRAs on various aspects of work and provides input into their development.
• May participate in global/local task forces and initiatives.
• Responsible for activities as assigned by manager.
• Responsible for continuous risk-assessment proactively, and in collaboration with Central Monitoring team, monitor activities conducted by clinical sites to detect early overall study performance or patient safety issues.
• Advanced ability to think critically to resolve site risk signals while having robust understanding of site processes to drive study execution.
• Ensures preventative and corrective action plans are put into place, as needed, to mitigate risk and promote compliance using a customer centric approach.
• Identifies, evaluates and recommends new/potential investigators/sites on an on going basis. Potential sites may be identified through networking or internal AbbVie requests to assist in the placement of planned clinical studies with qualified investigators.
• Ensures quality of data submitted from study sites and assures timely submission of data, including appropriate reporting and follow-up for all safety events by site personnel.
• Ensures audit and regulatory inspection readiness at assigned clinical site at all times.
• Manages investigator payments as per executed contract obligations, as applicable.

Clinical Research Associate II

Account Manager

• To ensure consistent sales growth and achievement of sales goals and targets in assigned territories and key accounts by identifying new business opportunities.
• To develop and establish strategic partnerships with key stakeholders, facilitating the expansion and penetration of AbbVie product range within designated key accounts.
• Collect insights from the field, initiate discussion on new initiatives, align internal stakeholders and managing internal process; take proactive action to arrange & with quality execution.
• Maintain long-term customer relationships and think ahead of ways to develop superior competitive strategies to support growth and productivity priorities.
• Ability to generate insights from field visits to develop effective activities. Propose action plan with strategy and flawless implementation.
• Build and maintain close business relationships with hospital stakeholders and specialists.

Field Reimbursement Manager, Psychiatry

Field Reimbursement Manager, Psychiatry

Specialty Representative, Psychiatry

Specialty Representative, Psychiatry

Specialty Representative, Psychiatry

Customer Solutions Specialist

Customer Solutions Specialist

IAM Federation Services Engineer, Okta

Senior Clinical Research Associate

Specialty Representative

Specialty Representative, Gastroenterology

Specialty Representative, Gastroenterology

Account Specialist – Skincare, Contouring

Clinical Research Associate II

Key Account Manager, Oncology – Hematology