Customer Solutions Specialist

AbbVie

Customer Solutions Specialist improving patient prescription experiences with AbbVie by offering electronic solutions in the healthcare space. Collaborating with healthcare providers and AbbVie teams to enhance patient care.

Posted 7/14/2026full-timeRemote • Nevada • 🇺🇸 United StatesJuniorMid-Level💰 $84,500 - $162,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in HCP office processes and electronic solutions to enhance patient Rx experiences, with a strong focus on territory management and compliance in the pharmaceutical industry.

Highest-signal resume keywords

HCP Office Process UnderstandingDrug Acquisition and Dispensing KnowledgeHealth Care Sales ExperienceTerritory and Account Management SkillsRegulations and Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Prior Authorization ExperienceSpecialty Pharmacy KnowledgeImmunology Specialty Biologics ExpertiseStrategic ThinkingComplex HCP Setting Management

Soft Skills

Strong Communication SkillsInterpersonal SkillsInfluencing SkillsCross-Functional Partnership

Tools & Technologies

HCP Facing PortalsDigital SolutionsWindowsInternet Browsers

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Buy and BillSpecialty DistributorsPharmaceutical CompliancePatient Needs Assessment

About the role

Key responsibilities & impact

Understand HCP office process and offer electronic solutions (i.e. portals) that will improve the patient Rx experience.
Thoroughly understand and represent AbbVie’s HCP facing portals and other electronic solutions serving as a subject matter expert.
Partner with AbbVie field teams to implement and offer solutions to HCPs in assigned territory.
Working with an HCP office, evaluate and diagnose areas of delay and disruption that may occur for patients in their Rx experience to determine if an AbbVie digital solution may be helpful for the patient.
Develop relationship with HCP offices using a portal/solution and provide regular updates on new functionality matching new or unused features with patient needs.
Communicate with AbbVie field teams in a compliant manner.

Requirements

What you’ll need

Bachelor’s degree preferred or relevant and equivalent industry experience required.
2 or more years experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled.
Strong understanding of drug acquisition and dispensing in the immunology specialty biologics space (Buy and Bill, Specialty Pharmacies, Specialty Distributors, etc.).
Excellent territory and account management skills.
Prior health care sales experience, or experience working in a health care environment preferred.
Valid driver’s license and ability to qualify for and maintain fleet vehicle.
Demonstrated ability to partner cross-functionally, leveraging aligned interests in order to drive results.
Knowledge of regulations and compliance requirements affecting prescribing pharmaceuticals.
Demonstrated ability to uncover patient needs indirectly through dialogue and querying of healthcare providers.
Demonstrated ability to map and understand internal processes.
Can use information gathered to think strategically and to handle complex HCP settings.
Strong communication and interpersonal skills.
Demonstrated ability to influence others, including internal peers, through knowledge.
Strong computer aptitude required including understanding of Windows and internet browsers.

Benefits

Comp & perks

paid time off (vacation, holidays, sick)
medical/dental/vision insurance
401(k) to eligible employees
eligibility to participate in short-term incentive programs