9amHealth

Customer Success Manager

• Serve as the central intake point for escalations from Client Success Managers across all employer clients.
• Investigate issues related to member experience, prescriptions, devices, billing, program eligibility, and operational workflows.
• Coordinate with internal teams (Clinical, Product, Pharmacy, Support, Operations) to identify root cause and drive resolution.
• Track escalations and ensure timely follow-up until resolution.
• Manage operational exceptions across client accounts, including eligibility discrepancies, prescription or pharmacy workflow issues, device shipment issues, benefit configuration questions, program enrollment anomalies.
• Document exceptions and ensure consistent handling across clients.
• Work closely with Client Success Managers, Member Support, Clinical teams, Product and Engineering, Pharmacy operations.
• Ensure issues are routed to the appropriate teams and resolved efficiently.
• Maintain a centralized tracker of escalations and exceptions.
• Identify recurring issues and trends across clients.
• Provide regular updates to Client Success leadership on escalation themes and resolution timelines.
• Partner with Product and Operations to help prevent future issues.
• Identify opportunities to improve workflows and reduce operational friction.
• Document escalation processes and exception protocols.
• Help build scalable processes as the client base grows.

Client Success Specialist

Vice President

• Own the entire data function at 9amHealth
• Set vision for the data organization, build and grow the team
• Partner with executive team on company strategy
• Collaborate with various teams on outcomes and metrics
• Make tradeoff decisions between various platforms
• Review ML model performance and clinical safety considerations
• Represent data in board conversations and planning
• Create structure for the organization as needed

VP of Data

Human Resources

• Support leaders and employees across all functions
• Coach and support directors and senior managers on people challenges
• Own employee relations end-to-end
• Partner with People Ops on the employee lifecycle
• Administer leave of absence cases
• Build and maintain HR policy infrastructure
• Own benefits administration end-to-end
• Ensure ongoing compliance with employment law
• Curate and coordinate learning and development resources for managers

Senior HR Business Partner

AI Engineer

• Design, implement, and operate backend and fullstack systems that incorporate LLMs, tools, and agents as core components;
• Build agentic workflows (multi-step, tool using, stateful systems) that solve real product and operational problems;
• Integrate LLMs safely and reliably into production systems, with attention to observability, cost, and failure modes.
• Collaborate closely with Product Management, Design, and other stakeholders to shape solutions, not just implement specs;
• Translate high level goals into technical architecture and execution plans;
• Contribute to roadmap discussions with a strong systems and platform perspective.
• Design APIs, services, and data models (primarily backend leaning);
• Ensure reliability, security, privacy, and scalability in a regulated healthcare context;

Senior Full Stack Engineer, AI Platform

Data Engineer

• Design, build, and maintain scalable data pipelines and ETL/ELT workflows in Python using AWS Glue, Apache Spark, Airflow, or equivalent orchestration tools.
• Write production-grade Python code for DWH logic, reporting jobs, data transformations, and internal tooling, following software engineering best practices (testing, code review, CI/CD).
• Develop and optimize analytical data models (dimensional, OBT, or hybrid) that serve self-service BI and advanced analytics use cases.
• Build and maintain dashboards, explores, and semantic layers in Looker and/or Tableau; serve as the analytics infrastructure owner ensuring data quality and governance.
• Contribute backend application code in Java (Spring Boot) or Python to support data-intensive features, API integrations, and internal services.
• Champion modern AI coding practices across the data team, leveraging tools like GitHub Copilot, Claude, Cursor, or similar AI-assisted development environments to accelerate delivery and code quality.
• Author and maintain comprehensive SQL assets (stored procedures, views, complex queries) across Redshift, Aurora/MySQL, and Athena.
• Operate and optimize AWS data infrastructure including Glue, S3, Redshift, CloudFormation, CloudWatch, IAM, and Athena.
• Collaborate closely with clinical operations, product, finance, and engineering teams to translate business questions into reliable, well-documented data products.
• Implement data quality frameworks, monitoring, alerting, and incident response processes for the data platform.
• Contribute to the architecture and data strategy for AI/ML features, including data prep, feature engineering, and model monitoring.
• Mentor the existing data analyst and data engineer; help establish team standards, code review practices, and documentation norms.

Senior Data Engineer

Data Analyst

• Own client-facing analytics: build, maintain, and continuously improve dashboards and reports.
• Partner closely with Customer Success to understand client needs and deliver insights.
• Design and build production-quality LookML models, explores, and dashboards in Looker.
• Write complex SQL queries across Redshift, Aurora/MySQL, and Athena.
• Develop Python scripts and notebooks for data wrangling and automated reporting.
• Leverage AI tools in day-to-day analytics work.
• Identify and champion AI-powered use cases within the analytics workflow.
• Proactively explore data to surface trends, anomalies, and present findings.

Senior Data Analyst

Chief Marketing Officer

• Lead day to day execution of creative and performance driven marketing initiatives
• Manage agency workstreams in Asana, including briefs, timelines, approvals, and asset workflows
• Develop clear creative briefs and campaign frameworks informed by performance data and AI supported insights
• Use automation and AI tools to streamline reviews, version control, and approvals
• Create, assign, and monitor project plans, milestones, and deliverables
• Oversee execution of enrollment, product, brand, PR, Demand Gen and lifecycle marketing campaigns
• Own the integrated marketing calendar and ensure cross channel alignment
• Establish and manage OKRs, reporting cadence, and AI enabled performance dashboards
• Improve workflows through automation and intelligent project management systems
• Manage and mentor team members across enrollment, B2B communications, design, and email functions

Marketing Director

Product Manager

• Own the End to End Care Experience
• Drive the evolution of the member journey into a seamless, AI first care experience
• Identify where AI can reduce friction, improve clarity, and drive behavior change
• Balance automation with human care to ensure strong clinical outcomes and member trust
• Translate Care into Product Systems
• Partner closely with clinical teams to understand care pathways, decision logic, and real world workflows
• Help define how care is delivered through software, not just supported by it
• Build AI Enabled Care Experiences
• Ship experiences powered by conversational interfaces and agents, personalized recommendations and nudges, intelligent workflows and automation
• Define Human vs AI Boundaries
• Determine when AI should act vs when to escalate to clinicians
• Contribute to prompt design and iteration for key care interactions
• Help define and run evaluation frameworks (evals) to measure AI quality, safety, and effectiveness
• Partner with engineering and data teams to continuously improve system performance
• Own metrics across engagement, retention, and clinical adherence
• Use experimentation and data to improve both UX and AI system behavior
• Balance rapid iteration with long-term product quality, safety, and scalability

Senior Product Manager, AI Care Experience

Product Designer

• Own the member app end to end: flows, surfaces, interaction patterns, visual system.
• Move from idea to working prototype in hours.
• Stay close to our members, run research.
• Build and maintain the design system your teammates rely on.
• Partner closely with clinicians and care coordinators.
• Make tradeoffs where member clarity, clinician workload, and business economics pull in different directions.

Senior Product Designer, Member App

Sales Development Rep

• Develop and execute strategic outreach plans to build connections with potential partners
• Drive lead generation strategy and tailor approaches for meetings
• Work collaboratively with the sales team to design sales processes
• Analyze inbound leads and provide strategic recommendations
• Leverage HubSpot CRM to track interactions and manage leads
• Conduct research on market trends and competitive developments
• Act as a trusted advisor to senior leaders with market insights

Sales Development Representative

Bilingual

• Provide timely technical and product support via messaging and phone calls to our members, ensuring all inquiries meet or exceed established SLAs (Service Level Agreements).
• Proactively follow up on unresolved inquiries or issues to ensure full resolution.
• Work closely with the clinical team members to ensure accurate and timely information is conveyed to members.
• Accurately document all member interactions in the appropriate systems to ensure seamless care coordination.
• Manage and maintain up to date member information, respecting confidentiality and data protection protocols.
• Become an expert on 9amHealth’s products and services.
• Assist members in navigating complex insurance approval processes.
• Identify trends affecting the broader member base and communicate insights to the team.
• Maintain a positive and empathetic attitude in all interactions, including being a champion for changes, whether this is new processes, new clients, and/or new responsibilities.
• Consistently meet or exceed customer satisfaction metrics.

Bilingual, Spanish Patient Care Advocate

• Own and lead a portfolio of strategic clients from post-sale through long term partnership growth
• Guide enterprise partners through successful implementation, adoption, measurable outcomes, and expansion
• Serve as a trusted strategic advisor across client organizations
• Act as the internal voice of the client, influencing prioritization and cross-functional decision making
• Own end to end onboarding and implementation strategy, ensuring successful and scalable launches
• Align client business goals with measurable program outcomes and engagement strategies
• Translate data into actionable insights that demonstrate ROI and clinical impact

Senior Customer Success Manager

• Drive the evolution of the member journey into a seamless, AI first care experience
• Identify where AI can reduce friction, improve clarity, and drive behavior change
• Balance automation with human care to ensure strong clinical outcomes and member trust
• Partner closely with clinical teams to understand care pathways, decision logic, and real world workflows
• Ship experiences powered by conversational interfaces and agents, personalized recommendations and nudges, and intelligent workflows and automation
• Own metrics across engagement, retention, and clinical adherence
• Own roadmap and prioritization for the AI Care Experience

• Own the member app end to end
• Move from idea to working prototype
• Stay close to our members, run research
• Build and maintain the design system
• Partner closely with clinicians, coaches, and care coordinators
• Make hard tradeoffs and document reasoning

Medical Director

• Own clinical quality across the provider network, ensuring adherence to evidence-based guidelines and company care models
• Conduct chart reviews, audits, and quality assurance processes to maintain high standards of care
• Lead clinical performance improvement initiatives
• Directly manage and supervise providers (NPs, W2 MDs, and 1099 MDs)
• Lead clinical onboarding and training for new providers
• Build a strong clinical culture centered on quality, accountability, and continuous improvement

Client Success Specialist

VP of Data

Senior HR Business Partner

Senior Full Stack Engineer, AI Platform

Senior Data Engineer

Senior Data Analyst

Marketing Director

Senior Product Manager, AI Care Experience

Senior Product Designer, Member App

Sales Development Representative

Bilingual, Spanish Patient Care Advocate

Senior Customer Success Manager

Senior Product Manager, AI Care Experience

Senior Product Designer, Member App

Medical Director, Care Delivery