Senior Product Manager, AI Care Experience

9amHealth

Senior Product Manager driving AI Care Experience at a fast-growing healthcare company. Responsible for enhancing patient engagement using innovative AI solutions with a focus on personalized care.

Posted 5/5/2026full-timeRemote • Connecticut, Maryland, Massachusetts, New Jersey, New York, Pennsylvania, Rhode Island, Virginia • 🇺🇸 United StatesSenior💰 $180,000 per yearWebsite

About the role

Key responsibilities & impact

Drive the evolution of the member journey into a seamless, AI first care experience
Identify where AI can reduce friction, improve clarity, and drive behavior change
Balance automation with human care to ensure strong clinical outcomes and member trust
Partner closely with clinical teams to understand care pathways, decision logic, and real world workflows
Ship experiences powered by conversational interfaces and agents, personalized recommendations and nudges, and intelligent workflows and automation
Own metrics across engagement, retention, and clinical adherence
Own roadmap and prioritization for the AI Care Experience

Requirements

What you’ll need

5+ years of Product Management experience in consumer or SaaS products
Direct experience in healthcare or care delivery environments
Strong track record owning end to end user or patient experiences
Experience working on or alongside AI powered products
Proven ability to work closely with clinicians and translate care pathways and decision logic into product systems
Comfort operating in fast moving, ambiguous environments

Benefits

Comp & perks

Health, dental, and vision insurance
Flexible PTO
Work from home options
Professional development budget
Support for continuing education

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Product ManagementAI powered productsUser experiencePatient experienceAutomationConversational interfacesIntelligent workflowsMetrics analysisEngagement metricsRetention metrics

Soft Skills

CollaborationCommunicationAdaptabilityProblem-solvingLeadershipTrust buildingDecision makingPrioritizationAmbiguity managementBehavior change facilitation