9amHealth

AI Engineer

• Design, implement, and operate backend and fullstack systems incorporating LLMs, tools, and agents
• Build agentic workflows solving real problems
• Integrate LLMs into production systems
• Use AI coding tools for development acceleration
• Collaborate with Product Management and other stakeholders
• Design APIs, services, and data models
• Ensure system reliability, security, privacy, and scalability

Senior Full Stack Engineer, AI Platform

Content Marketing Manager

• Push creative boundaries to build a recognizable, differentiated, and enduring healthcare brand
• Elevate 9amHealth’s digital presence across social, campaigns, lifecycle, and product touchpoints
• Champion cohesive brand expression while continuously evolving it for modern platforms
• Integrate AI tools to accelerate ideation, production, iteration, personalization, and motion
• Develop scalable, AI enhanced content systems that increase both speed and quality
• Experiment responsibly with emerging design technologies to expand creative capability
• Design and evolve repeatable frameworks for social, performance marketing, and digital campaigns
• Create modular brand systems that scale without sacrificing originality or trust
• Ensure visual consistency across paid, owned, and product channels
• Use strong human discernment to refine AI generated outputs
• Ensure inclusivity, accessibility, regulatory awareness, and clinical accuracy
• Partner with marketing, product, and clinical teams to maintain trust and credibility
• Mentor teammates and share emerging trends in AI, digital design, and brand innovation
• Improve creative prioritization and workflows to support a high performing marketing engine
• Bring energy, vision, and creative leadership that inspires the broader organization

Senior Digital Content Designer

Chief Marketing Officer

• Lead the day to day execution of creative and performance driven marketing initiatives
• Translate the vision into scalable action, guiding campaign planning, creative development, prioritization, and operational excellence
• Leverage data, automation, and emerging AI tools to improve workflow efficiency, personalization, and performance optimization
• Serve as the primary point of contact for all creative agency partners
• Manage agency workstreams in Asana, including briefs, timelines, approvals, and asset workflows
• Develop clear creative briefs and campaign frameworks informed by performance data and AI-supported insights
• Use automation and AI tools to streamline reviews, version control, and approvals
• Oversee execution of enrollment, product, brand, PR, Demand Gen and lifecycle marketing campaigns
• Own the integrated marketing calendar and ensure cross channel alignment
• Establish and manage OKRs, reporting cadence, and AI enabled performance dashboards
• Manage and mentor team members across enrollment, B2B communications, design, and email functions
• Foster a culture of accountability, creativity, and continuous improvement

Marketing Director

Compliance

• Provide first level IT support for ~150 employees (growing to 200+)
• Own Mac and mobile device management using Jamf
• Manage device lifecycle: onboarding, offboarding, inventory, replacements
• Enforce endpoint security controls (disk encryption, OS updates, security tooling)
• Partner with People Ops to deliver a smooth and secure employee experience
• Own administration of cloud based SaaS applications
• Manage identity, SSO, MFA, and access control via Google Workspace
• Conduct regular access reviews and enforce least privilege principles
• Execute and support SOC 2 Type II, HIPAA, and HITRUST compliance efforts
• Maintain evidence, policies, and control documentation
• Provide first-level support and troubleshooting for 9amHealth internal systems and applications

IT Compliance Manager

Account Executive

• Utilize past experiences, relationships, and market knowledge to drive new business with large employers with 5K to 25K employees
• Lead end-to-end commercial sales opportunities from sourcing to managing the pipeline to closing deals
• Partner with the Consultant Relations Team to build relationships and develop leads from employer benefits consultants
• Work closely with your Sales Development Representative to identify new market opportunities and drive execution
• Work closely with the National Partnerships Team to build key relationships with market partners such as PBMs, health plans, and other reseller partners

Enterprise Account Executive

• Utilize past experiences, relationships, and market knowledge to drive new business with large employers with 25K+ employees, states, and health plans
• Lead end-to-end commercial sales opportunities from sourcing to managing the pipeline to closing deals
• Partner with the Consultant Relations Team to build relationships and develop leads from employer benefits consultants
• Work closely with your Sales Development Representative to identify new market opportunities and drive execution
• Work closely with the National Partnerships Team to build key relationships with market partners such as PBMs, health plans, and other reseller partners

Strategic Account Executive

Enterprise Account Executive, East

Sales Development Rep

• Develop and execute strategic outreach plans to build connections with partners
• Drive lead generation strategy and secure meetings with decision makers
• Collaborate with sales team to design sales processes
• Analyze inbound leads from marketing campaigns and provide strategic recommendations
• Conduct in-depth research on market trends and identify new business opportunities
• Act as a trusted advisor to senior leaders with market insights

Sales Development Representative

Bilingual

• Provide timely technical and product support via messaging and phone calls to our members
• Collaborate with clinical team members to ensure accurate and timely information
• Manage and maintain up to date member information
• Assist members in navigating complex insurance approval processes
• Identify trends affecting the broader member base

Bilingual, Spanish Patient Care Advocate

Director

• Lead, coach, and mentor PCA Leads; indirectly oversee the full PCA team
• Establish team culture grounded in empathy, accountability, and continuous improvement
• Own performance management: goal setting, feedback cycles, coaching plans, and development pathways
• Partner with People Ops on hiring strategy, role definition, staffing models, and onboarding improvements
• Ensure Leads consistently cascade updates, reinforce policies, and support their teams effectively
• Own forecasting, staffing plans, and scheduling strategy for all PCA coverage across chat, phone, and ticket queues
• Ensure SLAs are consistently met by optimizing shifts, staffing mix, and real-time resource allocation
• Set capacity and productivity expectations; monitor queue health and load balancing in partnership with PCA Leads
• Oversee escalation protocols and ensure efficient handoffs between PCA, clinical, pharmacy, and operations teams
• Standardize workflows, policies, and documentation to ensure consistent, compliant, high-quality operations
• Design and oversee quality assurance programs, including auditing, coaching, and root-cause analysis
• Partner with Clinical, Compliance, and Learning teams to ensure PCAs meet regulatory, privacy, and safety expectations
• Identify workflow bottlenecks; lead cross-functional improvement efforts to increase efficiency and reduce errors
• Drive continuous improvement in Zendesk, EMR workflows, scheduling systems, and communication protocols
• Maintain high-quality member communications by defining standards for tone, clarity, and service excellence
• Provide senior oversight and intervention for high-risk, sensitive, or complex escalations
• Support PCA Leads in managing real-time issue resolution and serve as the final escalation point when needed
• Monitor patterns in escalations and partner cross-functionally to address systemic issues