9amHealth

People Operations

• Own the build, rollout, and ongoing management of performance management programs (review cycles, calibrations, feedback frameworks)
• Operationalize leveling frameworks through clear documentation, tools, and manager guidance
• Build and maintain role-based competency frameworks aligned to organizational levels
• Own execution of performance cycles, ensuring consistency, quality, and timeliness
• Identify skill gaps through data and translate insights into actionable programs
• Support succession planning and internal mobility by maintaining accurate talent data and visibility
• Partner with VP of People and external partners to build and document compensation structures aligned to leveling
• Standardize and maintain job descriptions across the organization, ensuring alignment to leveling, scope, and role clarity, in partnership with managers and HRBP
• Own and continuously improve a scalable, structured onboarding experience across corporate and clinical teams
• Define and implement 30/60/90-day frameworks in partnership with hiring managers
• Ensure onboarding programs translate effectively across distributed and agency-based workforces
• Build and standardize offboarding processes, including knowledge transfer and exit insights
• Develop manager toolkits, playbooks, and training to support performance, feedback, and team leadership
• Partner with HRBP to ensure consistent adoption of People programs
• Establish clear guidance for documentation, feedback, and escalation pathways
• Ensure managers are equipped to apply leveling, performance, and compensation frameworks effectively
• Own People systems (HRIS and related tools), including implementation, optimization, and ongoing management
• Drive cross-functional alignment across People, Recruiting, Finance, and business teams to ensure successful rollout of programs
• Lead change management and communication for new People initiatives to drive adoption across the organization
• Build and maintain process documentation, workflows, and operational playbooks
• Ensure data integrity, reporting accuracy, and audit readiness
• Provide payroll oversight support, building redundancy into existing processes
• Evaluate and recommend tools and system enhancements based on business needs
• Leverage workforce data and reporting to identify trends, gaps, and opportunities (capacity, attrition, skill gaps) and inform decision-making
• Provide insights and recommendations to inform workforce planning, org design, and hiring decisions in partnership with the VP of People and Finance
• Partner with Talent Ops to ensure accuracy, integrity, and usability of workforce data and dashboards
• Support employee classification audits (W2, contractor, exempt/non-exempt) in partnership with legal counsel and VP of People
• Provide day-to-day manager support on performance, team health, and organizational challenges (if needed)

Senior Manager, People Operations

Chief of Staff

• Translate Strategy into Execution
• Own and Evolve the Company Operating System
• Lead Cross-Functional Program Execution
• Strengthen Revenue & Commercial Visibility
• Maximize COO Leverage

AI Engineer

• Design, implement, and operate backend and fullstack systems incorporating LLMs, tools, and agents
• Build agentic workflows solving real problems
• Integrate LLMs into production systems
• Use AI coding tools for development acceleration
• Collaborate with Product Management and other stakeholders
• Design APIs, services, and data models
• Ensure system reliability, security, privacy, and scalability

Senior Full Stack Engineer, AI Platform

Content Marketing Manager

• Push creative boundaries to build a recognizable, differentiated, and enduring healthcare brand
• Elevate 9amHealth’s digital presence across social, campaigns, lifecycle, and product touchpoints
• Champion cohesive brand expression while continuously evolving it for modern platforms
• Integrate AI tools to accelerate ideation, production, iteration, personalization, and motion
• Develop scalable, AI enhanced content systems that increase both speed and quality
• Experiment responsibly with emerging design technologies to expand creative capability
• Design and evolve repeatable frameworks for social, performance marketing, and digital campaigns
• Create modular brand systems that scale without sacrificing originality or trust
• Ensure visual consistency across paid, owned, and product channels
• Use strong human discernment to refine AI generated outputs
• Ensure inclusivity, accessibility, regulatory awareness, and clinical accuracy
• Partner with marketing, product, and clinical teams to maintain trust and credibility
• Mentor teammates and share emerging trends in AI, digital design, and brand innovation
• Improve creative prioritization and workflows to support a high performing marketing engine
• Bring energy, vision, and creative leadership that inspires the broader organization

Senior Digital Content Designer

Chief Marketing Officer

• Lead the day to day execution of creative and performance driven marketing initiatives
• Translate the vision into scalable action, guiding campaign planning, creative development, prioritization, and operational excellence
• Leverage data, automation, and emerging AI tools to improve workflow efficiency, personalization, and performance optimization
• Serve as the primary point of contact for all creative agency partners
• Manage agency workstreams in Asana, including briefs, timelines, approvals, and asset workflows
• Develop clear creative briefs and campaign frameworks informed by performance data and AI-supported insights
• Use automation and AI tools to streamline reviews, version control, and approvals
• Oversee execution of enrollment, product, brand, PR, Demand Gen and lifecycle marketing campaigns
• Own the integrated marketing calendar and ensure cross channel alignment
• Establish and manage OKRs, reporting cadence, and AI enabled performance dashboards
• Manage and mentor team members across enrollment, B2B communications, design, and email functions
• Foster a culture of accountability, creativity, and continuous improvement

Marketing Director

Compliance

• Provide first level IT support for ~150 employees (growing to 200+)
• Own Mac and mobile device management using Jamf
• Manage device lifecycle: onboarding, offboarding, inventory, replacements
• Enforce endpoint security controls (disk encryption, OS updates, security tooling)
• Partner with People Ops to deliver a smooth and secure employee experience
• Own administration of cloud based SaaS applications
• Manage identity, SSO, MFA, and access control via Google Workspace
• Conduct regular access reviews and enforce least privilege principles
• Execute and support SOC 2 Type II, HIPAA, and HITRUST compliance efforts
• Maintain evidence, policies, and control documentation
• Provide first-level support and troubleshooting for 9amHealth internal systems and applications

IT Compliance Manager

Account Executive

• Utilize past experiences, relationships, and market knowledge to drive new business with large employers with 5K to 25K employees
• Lead end-to-end commercial sales opportunities from sourcing to managing the pipeline to closing deals
• Partner with the Consultant Relations Team to build relationships and develop leads from employer benefits consultants
• Work closely with your Sales Development Representative to identify new market opportunities and drive execution
• Work closely with the National Partnerships Team to build key relationships with market partners such as PBMs, health plans, and other reseller partners

Enterprise Account Executive

• Utilize past experiences, relationships, and market knowledge to drive new business with large employers with 25K+ employees, states, and health plans
• Lead end-to-end commercial sales opportunities from sourcing to managing the pipeline to closing deals
• Partner with the Consultant Relations Team to build relationships and develop leads from employer benefits consultants
• Work closely with your Sales Development Representative to identify new market opportunities and drive execution
• Work closely with the National Partnerships Team to build key relationships with market partners such as PBMs, health plans, and other reseller partners