9amHealth

Payroll

• Own end-to-end payroll: Process multi-state payroll accurately and on schedule. Manage payroll changes, off-cycle runs, and year-end processes including W-2s and ACA reporting.
• Administer benefits programs: Manage day-to-day administration of health, dental, vision, 401(k), FSA/HSA, and other employee benefit programs. Serve as the primary point of contact for employee benefits questions.
• Lead open enrollment: Plan and execute annual open enrollment, including vendor coordination, employee communications, and system configuration. Evaluate current offerings and bring recommendations to leadership.
• Ensure compliance: Stay current on federal and state payroll and benefits regulations. Manage filings, audits, and reporting requirements across all jurisdictions where we have employees.
• Partner with Finance and People: Work closely with Finance on payroll reconciliation, headcount reporting, and budgeting. Support People on new hire onboarding, leave management, and offboarding.
• Manage vendors and systems: Own relationships with our payroll provider and benefits brokers. Evaluate tools and processes continuously and drive improvements as the company scales.
• Support international employees: Coordinate with our Austria-based team and external advisors on international payroll and benefits, ensuring consistency and compliance across geographies.

Payroll and Benefits Manager

Director

• Build and grow relationships with employee benefits consultants, pharmacy consultants, and other key influencers in the employer health ecosystem.
• Secure commercial agreements and formal partnerships with consulting firms and their client networks.
• Attend and host social and office events to deepen relationships and increase awareness of 9amHealth.
• Maintain an active presence in industry networks and engage with national pharmacy teams.
• Monitor industry trends, competitive activity, and client needs to inform strategy and opportunities.

Director of Consultant Relations

Account Manager

• Help define what great management looks like at 9amHealth
• Coach and support directors and senior managers through team dynamics, organizational change
• Design, launch, and continuously evolve core people programs
• Partner with the VP of People and business leaders to shape people strategies
• Own employee relations end-to-end, conducting investigations, advising managers
• Partner closely with the Senior People Operations Manager to design and operationalize people programs
• Manage leave of absence cases
• Build, maintain, and continuously evolve the employee handbook, HR policies
• Own benefits administration end-to-end
• Ensure compliance with federal, state, and local employment laws across our multi-state workforce.

Manager, HR Business Partner

Controller

• Own the accounting function end-to-end
• Drive the chart of accounts
• Set the monthly close standard
• Lead technical accounting
• Deliver decision-grade reporting
• Own tax compliance
• Lead 409A valuations and equity compliance
• Build controls and own audit readiness
• Run the operating layer of finance

Senior Controller

Financial Planning and Analysis

• Own the monthly variance pack — Drive sharp BvA across P&L, COGS, gross profit %, and OPEX, with crisp narrative commentary that explains the why, not just the what.
• Build and maintain driver-based models — Member growth, ARPM, CAC, payback, contribution margin by program and member cohort and clinical cost-to-serve.
• Partner with department heads — Customer Success, Clinical Operations, Marketing, Sales — translate business plans into resourced budgets, validate assumptions, and support analysis for department leaders.
• Own the long-range plan and rolling forecast — Multi-scenario budget modeling, fully integrated with the headcount model, balance sheet, and cash flow.
• Build the monthly board narrative — KPI strip, P&L commentary, gross profit % development, headcount, and forward outlook — in partnership with senior leadership.
• Drive the 2026 budget cycle — Own the timeline, templates, BU partnering, and consolidation.
• Build the operational FP&A toolkit — Dashboards, what-if explorers, scenario models, sales / CS commission and incentive design.
• Champion AI-enabled FP&A workflows — Use Claude, Ai powered FP&A tools, and AI-native features in our finance stack and Excel to accelerate model documentation, variance commentary, scenario summarization, and ad-hoc research. Set the bar for what AI-augmented FP&A looks like at 9amHealth.

FP&A Manager

Implementation Specialist

• Own the full implementation lifecycle for new employer and partner accounts — from contract signature through go-live and into ongoing configuration support, including post-launch changes, re-implementations, and expansion onboarding
• Build and manage detailed project plans with clear milestones, owners, and timelines; keep internal and client stakeholders aligned throughout
• Lead client-facing kickoff calls and working sessions, serving as the primary point of contact during implementation
• Coordinate across Sales, Marketing, Partnerships, Product, Clinical, and Operations to ensure seamless handoffs and on-time launches
• Configure and manage technical setup including SSO integrations, data feeds, and eligibility file processing; troubleshoot integration issues and escalate to Product and Engineering when needed
• Develop and refine implementation playbooks, templates, and processes that scale as the business grow
• Track implementation KPIs including time-to-launch, issue resolution time, and launch quality; surface trends to drive continuous improvement
• Maintain clean documentation in CRM and project management tools throughout the client lifecycle

Implementation Manager

Account Executive

• Utilize past experiences, relationships, and market knowledge to drive new business
• Lead end-to-end commercial sales opportunities
• Partner with the Consultant Relations Team to build relationships
• Work closely with your Sales Development Representative
• Collaborate with the National Partnerships Team

Enterprise Account Executive – East

Customer Success Manager

• Serve as the central intake point for escalations from Client Success Managers across all employer clients.
• Investigate issues related to member experience, prescriptions, devices, billing, program eligibility, and operational workflows.
• Coordinate with internal teams (Clinical, Product, Pharmacy, Support, Operations) to identify root cause and drive resolution.
• Track escalations and ensure timely follow-up until resolution.
• Manage operational exceptions across client accounts, including eligibility discrepancies, prescription or pharmacy workflow issues, device shipment issues, benefit configuration questions, program enrollment anomalies.
• Document exceptions and ensure consistent handling across clients.
• Work closely with Client Success Managers, Member Support, Clinical teams, Product and Engineering, Pharmacy operations.
• Ensure issues are routed to the appropriate teams and resolved efficiently.
• Maintain a centralized tracker of escalations and exceptions.
• Identify recurring issues and trends across clients.
• Provide regular updates to Client Success leadership on escalation themes and resolution timelines.
• Partner with Product and Operations to help prevent future issues.
• Identify opportunities to improve workflows and reduce operational friction.
• Document escalation processes and exception protocols.
• Help build scalable processes as the client base grows.

Client Success Specialist

Vice President

• Own the entire data function at 9amHealth
• Set vision for the data organization, build and grow the team
• Partner with executive team on company strategy
• Collaborate with various teams on outcomes and metrics
• Make tradeoff decisions between various platforms
• Review ML model performance and clinical safety considerations
• Represent data in board conversations and planning
• Create structure for the organization as needed