Senior Product Manager, AI Care Experience

9amHealth

Senior Product Manager at 9amHealth, driving AI Care Experience for chronic conditions. Leading product teams to innovate healthcare delivery through AI systems and clinical workflows.

Posted 5/13/2026full-timeRemote • New York • 🇺🇸 United StatesSenior💰 $180,000 per yearWebsite

About the role

Key responsibilities & impact

Own the End to End Care Experience
Drive the evolution of the member journey into a seamless, AI first care experience
Identify where AI can reduce friction, improve clarity, and drive behavior change
Balance automation with human care to ensure strong clinical outcomes and member trust
Translate Care into Product Systems
Partner closely with clinical teams to understand care pathways, decision logic, and real world workflows
Help define how care is delivered through software, not just supported by it
Build AI Enabled Care Experiences
Ship experiences powered by conversational interfaces and agents, personalized recommendations and nudges, intelligent workflows and automation
Define Human vs AI Boundaries
Determine when AI should act vs when to escalate to clinicians
Contribute to prompt design and iteration for key care interactions
Help define and run evaluation frameworks (evals) to measure AI quality, safety, and effectiveness
Partner with engineering and data teams to continuously improve system performance
Own metrics across engagement, retention, and clinical adherence
Use experimentation and data to improve both UX and AI system behavior
Balance rapid iteration with long-term product quality, safety, and scalability

Requirements

What you’ll need

5+ years of Product Management experience in consumer or SaaS products
Direct experience in healthcare or care delivery environments (required)
Strong track record owning end to end user or patient experiences
Experience working on or alongside AI powered products
Proven ability to work closely with clinicians and translate care pathways and decision logic into product systems
Strong product instincts around UX, behavior change, and engagement in high stakes environments
Comfort operating in fast moving, ambiguous environments

Benefits

Comp & perks

Health, dental, and vision insurance
Flexible PTO
Work from home options
Professional development budget
Support for continuing education

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Product ManagementAI powered productsUX designbehavior changedata analysisexperimentationautomationconversational interfacesevaluation frameworksmetrics tracking

Soft Skills

communicationcollaborationproblem-solvingadaptabilityleadershipcritical thinkinguser empathystrategic thinkingdecision makingtrust building