Senior Customer Success Manager

9amHealth

Senior Customer Success Manager at 9amHealth guiding enterprise clients through implementation and growth. Leading client engagement strategies in a fast-paced healthcare startup environment.

Posted 5/7/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $145,000 per yearWebsite

About the role

Key responsibilities & impact

Own and lead a portfolio of strategic clients from post-sale through long term partnership growth
Guide enterprise partners through successful implementation, adoption, measurable outcomes, and expansion
Serve as a trusted strategic advisor across client organizations
Act as the internal voice of the client, influencing prioritization and cross-functional decision making
Own end to end onboarding and implementation strategy, ensuring successful and scalable launches
Align client business goals with measurable program outcomes and engagement strategies
Translate data into actionable insights that demonstrate ROI and clinical impact

Requirements

What you’ll need

Bachelor’s degree
5–8+ years of experience in healthcare customer success, account management, or client partnerships
Proven experience managing complex or enterprise healthcare accounts
Strong project and stakeholder management capabilities
Executive-level communication and presentation skills
Experience leading cross-functional initiatives in remote or distributed teams

Benefits

Comp & perks

health, dental, and vision insurance
flexible PTO
work from home options
professional development budget
support continuing education

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

strategic advisorproject managementstakeholder managementexecutive communicationpresentation skillscross-functional leadershipclient relationship managementdata analysisclient engagement strategiesinfluencing decision making

Certifications

Bachelor’s degree