Systems Engineer

• Manage the handling of incidents, problems, crises, and changes, ensuring proper prioritization, communication, and follow-up until resolution.
• Investigate and diagnose incidents through log analysis, integrations, system behavior, and other available evidence.
• Identify root causes and support the implementation of corrective and preventive actions to reduce recurrence.
• Perform database queries and analyses to support incident investigation and resolution.
• Work with vendors to analyze and resolve systemic issues, monitoring deliveries and agreed service levels.
• Participate in planning and monitoring deployments and changes, following established governance processes and standards.
• Ensure proper recording of incidents, evidence, and actions taken, maintaining traceability of the handling.
• Collaborate with Business, Projects, Development, Infrastructure, and Information Security teams.
• Support the evolution of support processes by identifying opportunities for improvement, automation, and monitoring.
• Produce clear and structured communication about incidents, risks, impacts, and action plans.

Systems Support Analyst I

• Support the development and maintenance of corporate applications and systems;
• Participate in requirements analysis and gathering with business stakeholders;
• Develop and consume REST APIs for system integration;
• Perform queries and data manipulation in relational databases;
• Assist in identifying and fixing application issues;
• Produce technical and functional documentation;
• Participate in testing, user acceptance and deployment of solutions;
• Contribute to process improvements and automations that increase operational efficiency;
• Collaborate with multidisciplinary teams to resolve issues and evolve products.

Junior Systems Analyst

• Support IT Management in identifying improvements to the Foundation's processes and systems, providing better tools to simplify and optimize departmental workflows and ensure industry best practices.
• Assist in transforming data into strategic information by using analysis and tools to create reports and interactive dashboards that help business areas make smarter decisions.
• Manage access profiles for systems, information, data and resources, preventing information conflicts and ensuring compliance with current regulations.
• Research and identify new technologies, evaluate vendors, request product demonstrations and assess functionality to keep the company's systems and applications up to date.
• Monitor and support database server administration, including analysis of database architecture to ensure availability and high performance.
• Perform tasks related to systems development processes, taking responsibility for the quality, reliability, confidentiality and performance of the resources, services and information under your responsibility.
• Work on automation development (RPA).

Systems Analyst

• Act as the technical and functional owner of the Sinacor environment within B3’s D+1 project, leading the deployment, configuration and integration of the involved systems, ensuring compliance with regulatory requirements, operational stability and readiness for production.
• Coordinate and oversee the deployment of the new infrastructure required for the D+1 project.
• Work together with Infrastructure teams to define, configure and validate servers.
• Perform installation, configuration and parameterization of Sinacor in the new environments.
• Ensure the integrity, availability and compliance of environments with project requirements.
• Support troubleshooting and problem-resolution activities related to Sinacor and its integrations.
• Lead the definition of the architecture and integration model between Sinacor and the Inoa platform.
• Participate in the technical specification of integrations and operational flows.
• Coordinate and execute unit tests, integration tests and end-to-end tests.
• Support validation of business scenarios and regulatory requirements related to the D+1 project.
• Plan and coordinate User Acceptance Testing (UAT) activities.
• Work with business users and other involved areas to validate implemented functionalities.
• Prepare and maintain technical and operational project documentation.
• Develop deployment, rollback and post-production support procedures.
• Participate in rollout and production stabilization activities.
• Act as the primary technical point of reference for Sinacor-related matters on the project.
• Interact with Technology, Operations, Infrastructure, vendors and B3 teams.
• Identify risks, dependencies and impacts related to the implementation plan.
• Ensure alignment between regulatory, operational and technological requirements.

Senior Systems and Business Analyst – Sinacor

• Provide first- and second-level technical support to users of the HCL Digital Experience (DX) platform, assisting content authors, administrators and other corporate portal users.
• Guide users on how to use the platform features, clarifying questions about navigation, content management, permissions, publication workflows and other available resources.
• Receive, log, classify, prioritize and track tickets from multiple channels (service portal, e-mail, phone and chat), ensuring compliance with established SLAs.
• Perform technical triage of requests, identifying incidents, service requests, operational questions and improvement opportunities.
• Investigate, reproduce and diagnose issues reported by users, collecting evidence, logs and technical information that help identify the root cause.
• Resolve portal-related incidents whenever possible, or escalate to development, infrastructure teams or vendors, following up on the case until completion.
• Continuously monitor the lifecycle of tickets, maintaining clear, concise and proactive communication with users about the status of their requests.
• Create and keep the knowledge base up to date by producing operational procedures, manuals, FAQs, tutorials and technical articles to support users and internal teams.
• Deliver basic training and guidance to users on platform usage, promoting greater autonomy and reducing recurring incidents.
• Support content publishing and management activities when required, advising on best practices for platform usage.
• Identify trends in recurring incidents and propose preventive actions and opportunities to improve support processes and portal usability.
• Act as a liaison between users, technical teams, development and infrastructure, ensuring proper information flow and tracking of requests.
• Participate in acceptance testing and functional validation of fixes and improvements implemented on the platform.
• Ensure correct documentation of performed activities, securing traceability, service history and compliance with ITSM processes.
• Contribute to continuous improvement of support processes, service quality and user satisfaction.

Systems Support Analyst (Mid-level)

• Work on software implementation projects.
• Gather and analyze business rules together with clients.
• Document requirements and processes.
• Develop solutions and customizations using PL/SQL.
• Perform data migrations and system parameterizations.
• Develop integrations using APIs, Web Services and file exchanges.
• Implement simple and complex coding routines.
• Support testing/acceptance (homologation) and implementations with clients.
• Collaborate with multidisciplinary teams.
• Provide on-site client support when necessary.

PL/SQL Systems Analyst – Implementation

• Development and configuration of supervisory systems (SAGE/SCADA)
• Integration and parameterization of communication protocols
• Conducting factory and site acceptance tests (FAT/SAT)
• Preparation of technical documentation for the supervisory system
• Technical support and evolutionary maintenance of deployed systems

SCADA, SAGE Systems Analyst

• Analyze technical tickets related to incidents and requests;
• Participate in root-cause analyses of incidents;
• Contribute to initiatives that support internal operational routines.

Junior Systems Analyst – Operations and Support Focus

• Learn the supported solution, customer context, and how our L1/L2/L3 support model works
• Shadow ticket handling, environment checks, and incident troubleshooting in real production setups
• Own customer tickets end-to-end: triage, investigation, updates, and resolution within SLA
• Troubleshoot using logs, system behavior, and structured reproduction; escalate to L2/L3 when needed
• Coordinate with HQ and local stakeholders during incidents (Support team, System Engineers, Solution Managers, ...)
• Resolve standard incidents independently and consistently according to the support process
• Contribute to knowledge base and ticket hygiene (clear steps, root cause notes, reproducible findings)
• Support stability: help minimize downtime through proactive checks, clean escalations, and follow-through
• Analyze incidents, request missing info, reproduce issues, propose resolution steps
• Keep tickets up to date, communicate progress clearly via portal/email/calls
• Monitoring, coordinating patches/changes in customer environments, and supporting troubleshooting sessions
• Involve System Engineers / Solution Managers / Engineering when needed, track progress
• Willingness to join scheduled 24/7 on-call rotations (project-dependent)

System Engineer

• User Support and Service: Analyze and address tickets (incidents, requests, and changes)
• Maintenance and Sustaining: Perform preventive and corrective maintenance on IT applications
• Knowledge Management: Create, manage, and update technical documentation
• Security and Compliance: Work in partnership with Compliance and LGPD (data protection) teams
• Systems Integrations: Monitor, create, test, and troubleshoot integrations between systems in the IT environment
• Data and Reporting: Develop, support, and analyze multidimensional reports
• Requirements Engineering: Elicit, analyze, specify, and evaluate business and technical requirements

Mid-level Systems Analyst

• Responsible for supporting the Zendesk platform as part of a dedicated, permanent squad providing technical and functional support for the environment.
• Responsible for maintaining operational stability, implementing improvements, and addressing business requests to ensure the efficiency of customer service processes.

Senior Systems Analyst – Zendesk

• O Analista de Suporte é responsável por prestar suporte técnico aos usuários, solucionar problemas de software, realizar manutenção preventiva e corretiva, além de garantir o bom funcionamento dos sistemas.
• Diagnosticar problemas e dúvidas relacionados a aplicação e seus derivados, e propor soluções.
• Criar e gerenciar chamados e incidentes utilizando metodologia ITIL via ferramenta Jira e Zendesk.
• Atuar na gestão e resolução de incidentes seguindo os padrões de ITIL / ITSM.
• Lidar com ferramentas de banco de dados para as soluções de problemas (PostgreSQL).
• Apoiar e dar suporte para a implantação e/ou manutenção das ferramentas, recursos e novos sistemas e novas ferramentas.
• Executar manutenções preventivas nos sistemas.
• Acompanhar monitoramento de saúde de sistemas.
• Trabalhar em conjunto com as equipes de desenvolvimento e operações, utilizando conhecimentos SQL para análise e suporte.
• Análise, execução, contribuição na melhoria dos processos.
• Desempenhar tarefas padronizadas que exigem aplicação de técnicas básicas.
• Propor e desenvolver soluções de contorno para problemas pequenos do dia a dia.
• Documentar processos e criar especificações técnicas.
• Gerenciar contratos com fornecedores de serviços essenciais.
• Gerenciar e monitorar a qualidade dos serviços e o cumprimento dos SLAs de fornecedores essenciais.
• Monitorar a performance dos contratos dos fornecedores de serviços.
• Criar e manter documentação técnica, facilitando o suporte e o treinamento de novos usuários.

Analista de Suporte a Sistemas Sênior

• Technically lead APC projects, defining scope, schedule, methodology, and execution strategy.
• Analyze industrial processes and identify opportunities for optimization, stability, and performance improvement.
• Develop, configure, test, and commission advanced control strategies, including APC, MPC, control logic, and fuzzy rules.
• Work on applications related to grinding, flotation, thickening, crushing, pelletizing, kilns, mills, separators, and dosing systems.
• Prepare and review technical documents, functional specifications, test procedures, commissioning plans, and performance reports.
• Integrate APC solutions with control systems, historians, OPC, databases, and other industrial systems.
• Support installation, startup, tuning, stabilization, and performance validation together with customers.
• Support technical proposals, effort estimates, scope definition, assumptions, risks, and implementation strategy.
• Interface directly with customers, suppliers, and internal teams throughout project execution.
• Contribute to standardization, continuous improvement, and internal APC knowledge development.

Senior Project Engineer – APC Systems

• Elicit, analyze, validate, and document functional and non-functional requirements.
• Model processes and specify functional and technical solutions.
• Provide technical support to development teams.
• Monitor the full lifecycle of requests, from analysis through deployment.
• Ensure requirements traceability and keep documentation up to date.
• Lead requirements-gathering, refinement, and project follow-up meetings.
• Identify risks, impacts, and opportunities for process and system improvements.
• Ensure delivery quality and alignment with business objectives.

Systems Analyst – Senior

• Atuar na gestão e sustentação de sistemas tributários, garantindo disponibilidade, performance e aderência às legislações vigentes;
• Conduzir e apoiar projetos de implementação, melhorias e integrações envolvendo soluções como Tax One, Workiva e outras ferramentas fiscais;
• Ser o principal elo entre TI, área de negócio (Fiscal/Tributário) e fornecedores externos;
• Levantar e detalhar requisitos junto às áreas usuárias, traduzindo necessidades em soluções sistêmicas;
• Acompanhar e validar entregas de parceiros externos (fábricas de software, consultorias, etc.);
• Atuar na análise e solução de incidentes e problemas, garantindo SLA e qualidade no suporte;
• Identificar oportunidades de melhoria contínua e automação de processos fiscais;
• Garantir a documentação funcional e técnica das soluções sob sua responsabilidade;
• Apoiar na governança dos sistemas e na priorização de demandas.

Analista Sênior de Sistemas – TI, Área Tributária

• Design, develop, and maintain production-grade software systems across edge and cloud environments.
• Build and optimize real-time data processing pipelines and system services supporting live traffic deployments.
• Develop and maintain backend services, REST APIs, and integrations with third-party platforms and services.
• Contribute to internal web applications, dashboards, and operational tools used for monitoring and managing deployed systems.
• Integrate software with sensors, cameras, traffic controllers, and other edge devices.
• Profile, debug, and optimize system performance across application, operating system, and networking layers.
• Troubleshoot and resolve complex production issues in distributed and real-time environments.
• Improve system observability through logging, monitoring, diagnostics, and performance tracking.
• Build and maintain CI/CD pipelines, deployment workflows, and automation tooling.
• Collaborate with ML, QA, deployment, and product teams to deliver robust, production-ready solutions.

Senior Software Engineer – Systems & Edge, Real-Time

• Implementar e manter fluxos de URA, chat e bots;
• Integrar sistemas por meio de APIs, garantindo eficiência operacional e excelência na experiência do cliente;
• Atuar diretamente em processos de qualidade, elaborando e executando testes funcionais e integrados, validando jornadas e regras de negócio;
• Participar ativamente de pipelines de CI/CD, realizando versionamento, deploy e rollback com governança e segurança;
• Monitorar de ambientes, análise e resolução de incidentes, implementação de melhorias contínuas e apoio às operações de atendimento.

Analista de Sistemas Júnior – Genesys

• Participate in software implementation projects.
• Gather and analyze business rules with clients.
• Document requirements and processes.
• Develop solutions and customizations using PL/SQL.
• Perform data migrations and system configuration/parameterization.
• Develop integrations using APIs, web services, and file-based exchanges.
• Code simple and complex routines.
• Support user acceptance testing (UAT) and deployments with clients.
• Work alongside multidisciplinary teams.
• Provide on-site client support when required.

Systems Analyst, PL/SQL – Implementation

• Atuar na sustentação, manutenção e evolução de sistemas corporativos em ambiente IBM Alta Plataforma (Mainframe), garantindo a continuidade operacional dos serviços, por meio da análise, correção e desenvolvimento de soluções em sistemas legados.
• Realizar manutenção corretiva, adaptativa e evolutiva em aplicações Mainframe.
• Desenvolver e manter programas COBOL.
• Atuar na análise e correção de incidentes em produção.
• Desenvolver e manter rotinas batch e online.
• Realizar consultas e manutenção em bancos de dados corporativos.
• Participar do levantamento de requisitos e especificações técnicas.
• Produzir documentação técnica e funcional.
• Executar testes unitários e apoiar homologações.
• Apoiar implantações e processos de transição para produção.
• Atuar na integração entre sistemas Mainframe e plataformas distribuídas.

Senior Systems Analyst

• Provide support, maintenance, enhancement, and deployment of systems focused on the educational ecosystem;
• Ensure the stability and operational continuity of existing systems;
• Lead continuous improvement and digital transformation initiatives;
• Manage deployments and integrations of new solutions and systems;
• Map business area needs and align technology solutions with the company’s strategy;
• Analyze functional and technical requirements for system evolution;
• Develop and monitor integrations between systems via Web Services;
• Execute queries and analyses on databases using SQL;
• Lead multidisciplinary projects and coordinate internal and third-party technical partners or teams;
• Contribute to the evolution of architecture, process automation, and operational efficiency of systems.

Systems Engineer jobs in Brazil

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Systems Support Analyst I

Junior Systems Analyst

Systems Analyst

Senior Systems and Business Analyst – Sinacor

Systems Support Analyst (Mid-level)

PL/SQL Systems Analyst – Implementation

SCADA, SAGE Systems Analyst

Junior Systems Analyst – Operations and Support Focus

System Engineer

Mid-level Systems Analyst

Senior Systems Analyst – Zendesk

Analista de Suporte a Sistemas Sênior

Senior Project Engineer – APC Systems

Systems Analyst – Senior

Analista Sênior de Sistemas – TI, Área Tributária

Senior Software Engineer – Systems & Edge, Real-Time

Analista de Sistemas Júnior – Genesys

Systems Analyst, PL/SQL – Implementation

Senior Systems Analyst

Senior Systems Analyst