Systems Support Analyst I

Randoncorp

Analista de Sustentação de Sistemas I ensuring stability and operational health of consortium systems. Collaborating with multidisciplinary teams and driving incident resolution processes.

Posted 7/23/2026full-timeCaxias do Sul • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in incident management, problem resolution, and change management within complex IT environments, utilizing strong analytical skills and effective communication to collaborate across technical and business teams.

Highest-signal resume keywords

Incident ManagementSQL Database QueriesITIL MethodologyRoot Cause AnalysisSystem Integrations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ManagementProblem ManagementChange ManagementSQLLog AnalysisTroubleshootingData AnalysisSystem IntegrationsAPIsDatabase Queries

Soft Skills

Analytical SkillsOrganizational SkillsProblem-Solving OrientationCommunication Skills

Industry Keywords

Information TechnologySystems AnalysisSoftware EngineeringVendor ManagementGovernance Processes

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Manage the handling of incidents, problems, crises, and changes, ensuring proper prioritization, communication, and follow-up until resolution.
Investigate and diagnose incidents through log analysis, integrations, system behavior, and other available evidence.
Identify root causes and support the implementation of corrective and preventive actions to reduce recurrence.
Perform database queries and analyses to support incident investigation and resolution.
Work with vendors to analyze and resolve systemic issues, monitoring deliveries and agreed service levels.
Participate in planning and monitoring deployments and changes, following established governance processes and standards.
Ensure proper recording of incidents, evidence, and actions taken, maintaining traceability of the handling.
Collaborate with Business, Projects, Development, Infrastructure, and Information Security teams.
Support the evolution of support processes by identifying opportunities for improvement, automation, and monitoring.
Produce clear and structured communication about incidents, risks, impacts, and action plans.

Requirements

What you’ll need

Bachelor's degree in progress or completed in Information Technology, Systems Analysis, Computer Science, Software Engineering, or related fields.
Course or knowledge of the ITIL methodology.
Experience in systems support in medium- to high-complexity environments.
Experience managing incidents, problems, changes, and vendor follow-up.
Knowledge of relational databases and SQL for queries and data analysis.
Experience in troubleshooting and incident investigation.
Experience analyzing logs and identifying root causes.
Knowledge of system integrations and APIs.
Ability to communicate with technical and business areas.
Analytical, organized profile with a problem-solving orientation.

Benefits

Comp & perks

Hybrid or remote.
Shift 1 - From 07:12 to 17:00.