Senior Systems Analyst – Zendesk

GrupoSC Distribuidora de Medicamentos

Analista de Sistemas SR responsible for maintaining Zendesk platform support. Ensuring operational stability and implementing improvements to customer service processes.

Posted 7/15/2026full-timeSão Paulo • 🇧🇷 BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supporting and optimizing the Zendesk platform, ensuring operational stability and efficiency in customer service processes through technical and functional support. Proficient in implementing improvements, managing configurations, and utilizing integrations to enhance service delivery.

Highest-signal resume keywords

Zendesk Support AdministrationREST API IntegrationsReporting and Dashboards Using ExploreHTML and JSON KnowledgeProcess Automation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportFunctional SupportConfiguration ManagementMacros and Triggers CreationTicket Forms ConfigurationCustom Fields ManagementBusiness Rules ConfigurationAutomation LogicProcess AutomationImprovements Implementation

Tools & Technologies

ZendeskZapierMakeWebhooks

Industry Keywords

Customer Service PlatformsOmnichannel ChannelsOperational StabilityBusiness Requests

About the role

Key responsibilities & impact

Responsible for supporting the Zendesk platform as part of a dedicated, permanent squad providing technical and functional support for the environment.
Responsible for maintaining operational stability, implementing improvements, and addressing business requests to ensure the efficiency of customer service processes.

Requirements

What you’ll need

Degree in Technology or a related field.
Experience providing technical or functional support for customer service platforms (preferably Zendesk), including fixes, improvements, and configurations.
Proficiency in Zendesk Support (general administration): creation and maintenance of macros, triggers, automations, and views; configuration of ticket forms, custom fields, and business rules.
Experience with integrations via REST APIs, Webhooks, and tools such as Zapier, Make, or similar.
Knowledge of reporting and dashboards using Explore.
Basic knowledge of HTML, JSON, and automation logic/process automation.
Advantage: experience with omnichannel channels (chat, WhatsApp, email, voice).

Benefits

Comp & perks

PDS (High Performance Bonus).
Partnerships and discounts (SESC, universities, restaurants, leisure and cultural activities, etc.).
Learning and development platform and development programs.
Pregnancy support program.
SulAmérica health insurance.
SulAmérica dental insurance.
Life insurance.
Transportation voucher or parking allowance.
Meal voucher or food allowance.
TotalPass (wellness/fitness benefits).