Support Engineer

• Conduct moderate to complex financial analysis projects including budgeting and long-range financial forecasts
• Prepare basic financial analyses for various projects
• Participate in the preparation and submission of documentation for long term financing requests
• Assist with the development of the annual budget
• Develop profitability analysis for clinical service lines and payor classes
• Meet with and provide guidance to managers on budget preparation or analysis projects
• Develop trend analysis reports that monitor hospital or corporate key performance indicators
• Train and provide guidance to new Financial Analysts

Financial Analyst – Decision Support

• Provide technical case support (all channels) for all Corptax customers and other internal Corptax teams using the then-current tools available to the Support organization
• Understand customer needs and provide personalized support to assigned customers or other customers as requested based on areas of specialization/expertise and customer need
• Respond to and provide appropriate solutions to intermediate level customer inquiries while maintaining moderate case closure rates
• Collaborate with team members in a fast-paced environment
• Work under clearly defined guidelines, with moderate supervision, making sound decisions based on previous experience and confirming your conclusions with more senior level team members prior to execution
• Document all customer issues in the Corptax case tracking system and assign or document appropriate solutions to the customer issue
• Review knowledge base solutions within professional expertise to ensure overall quality of our resources and digital support capabilities
• Develop proficiency in all Corptax products from a technical perspective
• Perform release testing, as required, of customer scenarios both prior to and after a new Corptax product release. Testing is a shared responsibility, including triage of new product releases and identifying potential required software enhancements
• Assist on various projects as assigned
• Learn new technology and experiment with potential internal efficiency solutions
• Demonstrate consistent exemplary standards of ethical conduct
• Promote a culture of cooperation, collaboration, and connection within the support team, as well as globally with other CSC business units.

Technical Support Analyst

• Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals
• Manage ticket queue to ensure timely resolution
• Provide customer support using remote connection software
• Provide thorough documentation on each customer interaction
• Prioritize ticketing system flow by following SOPs and KB articles for resolution
• Meet or exceed KPI goals
• Troubleshooting of advanced desktop issues, VPN connectivity, entry-level server support, hardware issues, and line of business support

After-Hours IT Support Desk Technician

• Demonstrates the highest quality of customer service and effectively interacts with all internal and external business contacts.
• Uses resources effectively to provide customers the best component selection for the application and offers associated items with product support.
• Teaches customers how to navigate the Mouser website to allow customers to find information easily while minimizing their need of additional support from the Technical Support team.
• Communicates requirements and interacts effectively with customers, suppliers, Customer Service, Products, and other Mouser departments.
• Attends and contributes to supplier trainings and company meetings.
• Supports the Local Customer Service team and provides support for other teams when needed.
• Supports and participates in company total quality process and represents the company in a professional manner.
• Works with minimum supervision and makes independent decisions.
• Maintains proper phone and chat coverage during scheduled work hours and regular attendance at work is an essential part of the job.
• Able and willing to travel to supplier training seminars and represent Mouser at trade shows.

Technical Support Representative I

• Lead the design and development of customized solutions within the Dynamics 365 environment (Customer Service & Sales Module).
• Oversee coding, unit testing, and debugging of applications.
• Manage development efforts for Microsoft Dynamics 365 projects.
• Ensure projects are delivered on time and meet quality standards.
• Act as the primary point of contact for technical discussions related to Dynamics 365.
• Provide mentorship and guidance to junior developers on best practices and technical skills.
• Analyze and resolve technical issues, performing root cause analysis to provide long-term solutions.
• Collaborate with stakeholders to gather requirements and translate them into technical specifications.

App Dev & Support Engineer II

• Provide exceptional customer support by resolving customer issues promptly, efficiently, and professionally.
• Elevate systems and processes by observing, analyzing and providing actionable feedback on the support systems, software, and processes.
• Share operational insights, areas for improvement, and new ideas to improve customer support practices with senior leadership.
• Collaborate across Finance, Sales, and Engineering to learn and adopt new practices.
• Help establish and maintain the tracking of key metrics that drive outcomes for customers including response times, quality of responses, customer satisfaction, and renewal rates.
• Conduct implementation calls, configure customer solutions, and deliver product training sessions to help customers successfully onboard and begin using their software solutions.
• Serve as the primary point of contact and manage relationships with key clients to ensure ongoing success and satisfaction.

Software Technical Support

• Assures the timely deployment and maximum availability of the desktop infrastructure by analyzing individual desktop environments and making configuration decisions regarding operating systems, system applications, environmental variables, and desktop hardware.
• Design, document, and implement improvements to the desktop support processes and functions.
• Participate in major and complex projects and perform problem diagnosis of the desktop environments.
• Schedule and perform routine and weekend support and may be called upon to provide after-hours support.
• Serve as the on-call contact as needed.
• Responsible for direct support of a desktop environment including personal computers, virtual desktops, laptops, tablets, printers, smartphones, cloud environment, and telephones.
• Develop guidelines, manage and monitor desktop vulnerabilities, deployment systems, and desktop standardization.
• Proficient at analyzing and documenting customer request requirements and problem symptoms to make recommendations and implement moves, additions, changes, and maintenance of desktop equipment as well as internal data and telecommunication wiring infrastructure.
• Participate in the resolution of daily support requests assigned in ITSM system.
• Serve as a technical resource in the use of current and future enterprise software applications.
• Provide support, including training and mentoring, to all members of the Help Desk team as well as end users.
• Follow oral and written directions, be self-motivating and able to work with minimum direction, prioritize assigned workloads, and effectively complete projects and priorities.

Desktop Support Analyst II

• Provides self‑service support by testing and evaluating AI‑driven experiences.
• Analyzes live case and self‑service data, identifying opportunities for scalable self‑service solutions.
• Reviews AI performance, validates response accuracy.
• Partners cross‑functionally to convert repeat case drivers into effective self‑service and AI‑enabled resolutions.
• Tests, validates, and evaluates AI-powered self-service solutions for accuracy and quality.
• Analyzes case data and customer interactions to identify improvement areas.
• Collaborates with partners to convert case‑driven issues into self‑service content.
• Monitors and supports improvement of AI containment and customer experience indicators.
• Develops and maintains knowledge base and support documentation for AI training data.
• Gathers requirements and prioritizes automation initiatives.
• Benchmarks automation performance against industry standards.

Digital Operations Support Analyst – Self-Service, AI

• Provide technical support to users via tickets, chat, and community forums.
• Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance.
• Collaborate with the engineering team to escalate and resolve complex technical challenges.
• Create and maintain documentation, FAQs, and knowledge base articles.
• Identify common issues and work on solutions to improve product reliability and user experience.
• Contribute to the community by answering questions and sharing best practices.

Senior Support Engineer

• Provide onsite technical support for remote network engineering teams
• Troubleshoot network connectivity, PCs, IoT devices, printers, and related hardware
• Verify VLAN configurations and assist with wireless connectivity troubleshooting
• Check switch and router connections, cabling, ports, and device status
• Provide console access to network equipment using appropriate cables and tools
• Support network deployments, infrastructure upgrades, and post-deployment hypercare activities
• Diagnose and resolve technical issues while minimizing operational downtime
• Communicate findings, progress, and resolutions clearly to remote technical teams
• Maintain accurate documentation of onsite activities and completed work
• Travel frequently to assigned data centers based on project requirements

Network Support Technician

• Consolidate, track, trend and report on operational data derived from multiple data points
• Create reports and other presentations for senior leadership and key stakeholders
• Provide tools to operations management and process managers to detect problem areas in real time; take timely action when problems occur
• Develop tools, reports, techniques and/or assist with implementing reporting systems for operational support, including ensuring reporting consistency and standardized formatting, creating professional presentations, and documenting processes and issues
• Review and create subsequent reporting and process enhancements

Analyst, SC Ops Support

• Provide tier 1 or tier 2 support in a fast-paced communication center
• Analyze, troubleshoot and resolve technical issues for connectivity, installation, and equipment defects
• Educate customers and configure client’s equipment remotely when needed
• Escalate unresolved issues to the next tier of support
• Document results of interactions using multiple computers and databases.

Technical Support Representative

• Respond to user-reported IT issues via helpdesk tickets, phone, or in-person, providing first-line troubleshooting for desktops, laptops, printers, scanners, and other peripherals.
• Handle escalated IT issues from Level 1 support, performing in-depth troubleshooting for desktops, laptops, servers, printers, and specialized peripherals used in manufacturing and engineering.
• Install, configure, and upgrade hardware and software, including advanced operating systems, enterprise applications (e.g., Microsoft Office 365, ERP systems like SAP), and engineering tools (e.g., CAD/CAM software, simulation programs).
• Diagnose and resolve network problems, including LAN/WAN configurations, switches, routers, firewalls, and integration with industrial control systems such as PLCs, SCADA, and IoT networks.
• Conduct proactive system maintenance, including patch management, performance tuning, backup and recovery procedures, and security audits to safeguard against disruptions in production and engineering processes.
• Set up and maintain advanced audiovisual and collaboration systems for engineering design reviews, virtual meetings, and training sessions.
• Maintain detailed documentation of IT incidents, resolutions, configurations, and system changes in the ticketing system, contributing to knowledge base development.
• Collaborate with Level 3 engineers, IT managers, and external vendors to resolve high-level issues, implement new technologies, and support facility-wide IT projects.
• Ensure adherence to IT governance, cybersecurity best practices, data protection regulations, and manufacturing standards (e.g., ISO 9001, cybersecurity frameworks like NIST).
• Provide training and mentorship to Level 1 technicians and end-users on advanced IT tools, troubleshooting techniques, and security awareness.
• Manage IT inventory, asset lifecycle, and procurement processes, including evaluating and recommending hardware/software for manufacturing and engineering needs.

IT Support Technician

• Evaluate complex business data and trends to recommend changes in methods or procedures to increase efficiency and facilitate significant improvements to processes and systems
• Provide support and direction to team members and functional partners with identifying and solving identified opportunities, resolving gaps as they are identified and updating reporting metrics
• Apply subject-matter-expert functional knowledge to produce complex work deliverables in support of departmental and enterprise initiatives such as audit reviews, business strategy development and project business support
• Assist and mentor team members and project managers in developing problem solving approach, identifying gaps, and determining optimal way to aggregate and communicate findings
• Manage broad functional projects and/or participate as a SME resource on larger initiatives to support business requirements
• Represent the business or staff agency as the subject matter expert and may be a proxy for middle-management leadership
• Maintain broad system knowledge, stay current on all system enhancements, identify training needs and implement plans
• Maintain broad business knowledge, stay current on key business strategies and initiatives and identify opportunities for support and enablement
• Plan and design business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency
• Provide insight, analyses, advice and recommendations to keep business on operational and financial plan
• Gather information, analyze data and trends to identify and implement business optimization opportunities
• Support team with assigned analysis, contribute in discussions of strategic options and recommendations
• Develop/advice on policies, standards, risk management and controls related to relevant processes
• Coach and provide on-the-job training for other team members
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Business Support Analyst Lead – Treasury Operations

• Translate business and user needs into detailed backlog items with clear acceptance criteria and use cases
• Proactively manage and groom the product backlog, keeping a well-prioritized list of user stories and epics ready for development
• Collaborate daily with Development, QA, Product Design, and User Assistance teams
• Attend daily stand-ups and lead/participate in sprint planning
• Define and write acceptance criteria for all user stories to guide the testing process
• Maintain comprehensive documentation of product requirements, process workflows, and release notes for new features
• Provide clear and timely communication to all members of the team about feature progress
• Identify opportunities to improve business analysis processes and Agile workflows

Technical Product Business Analyst – SCRUM Certified

• You will be responsible for IT services and IT operations for DeepL team members in Austin, TX as well as remote global support. This role is a Full time role and requires to be physically onsite 4 days a week.
• Collaborate closely with IT team members in other countries, liaise with third party providers, and ultimately ensure DeepL employees are set up with the right technology to work effectively in their roles.
• First line IT support: providing the first line of support for employees with all IT-related issues and needs, ensuring an efficient ticketing system, triage and escalations.
• Employee hardware and device management: ensuring all employees are set up quickly and efficiently with the devices they need to be effective in their roles.
• Office IT and connectivity: ensuring AV set up and connections in our office is fit for purpose, working collaboratively with our global office/workspace team.
• Onboarding and off-boarding tech provisioning and training: ensuring new employees in US regions; know how to access and use technology at DeepL effectively, efficiently and securely.
• Continuous improvement: stay up to date with relevant emerging technologies and trends and propose creative solutions for continuous improvement at DeepL.

IT Support Engineer

• Provide platform stability and production support for cloud-based services
• Own incident tickets through the full lifecycle
• Collaborate with engineering, platform, product, and operations teams
• Lead or contribute to root cause analysis
• Ensure platform reliability through monitoring, alerting, security, and operational best practices
• Respond to and manage production incidents impacting Azure services
• Drive reliability, stability, and operational readiness improvements across cloud platforms
• Develop, maintain, and improve clear, actionable runbooks for operational support
• Lead knowledge transfer sessions

Digital Tech Support Analyst

• Applies specialty product knowledge to the day-to-day servicing of a portfolio of commercial real estate loans
• Supports the day-to-day servicing of a portfolio of commercial real estate loans, ensuring compliance with loan document, accurate processing of transactions and timely reporting to stakeholders
• Analyzes and interpret complex loan agreements to accurately apply loan terms in loan servicing activities
• Resolves non-compliant issues through written and verbal communication with both internal and external parties
• Reviews and process loan payments, escrows and reserve account disbursements
• Assists in the preparation of periodic reporting including investor, internal and regulatory reports
• Performs covenant compliance testing
• Maintains accurate and up-to-date loan servicing records in the servicing system
• Supports the onboarding of new loans and the transition of paid-off or transferred loans
• Supports tax and insurance administration
• Performs collection activities on delinquent accounts
• Reviews reports to identify exceptions, ensure quality and contribute to risk mitigation efforts
• May serve as a subject matter resource and may provide specialty product training

Senior Loan Support Analyst – Servicing Transfers

• Provide data analytics services to the Corporate Communications and Public Affairs Office
• Assist business operations by collecting moderately complex data from a variety of internal and external sources
• Use statistical techniques to analyze data for trends
• Generate reports and visualize data for leaders to make informed decisions
• Conduct data analytics activities to provide insights for high profile initiatives
• Participate in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes
• Maintain broad system knowledge and stays current on all system enhancements
• Gather information for complex processes, analyze data and trends, identify root causes, and develop work products

Senior Business Support Analyst

• Define, manage, and control all documents and training tools
• Work with SMEs to create and audit simplified work instructions
• Assist in internal audits and document update closures
• Support quality team with internal audits and other duties as assigned

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